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Ken Ganley Nissan Mayfield
Mayfield Heights, OH
2,348 Reviews
Our new and used Nissan dealership in Mayfield Heights, Ohio is conveniently located near Cleveland and waiting to serve you. Our knowledgeable staff can go over the entire Nissan lineup to help you narrow down your car search or can get you scheduled for a service. Now is the time to handle all of your automotive needs, now is the time to visit Ken Ganley Nissan Mayfield!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,348 reviews
May 02, 2024
This is my 5th purchase and I have been happy with the purchase process and the maintenance and the customer care I received each time I came in purchase process and the maintenance and the customer care I received each time I came in More
by LABHATT
Verified Customer
Helpful May 02, 2024
Brought my Nissan Armanda in for the known issue of the front drivers assist applying the bakes for no reason. The tech tried telling me that a bracket under the bumper was bent and needed to be replaced front drivers assist applying the bakes for no reason. The tech tried telling me that a bracket under the bumper was bent and needed to be replaced. I asked how a bracket could be bent without ant collisions or impacts to the bumper. He said they are very sensitive and it does not take much of a impact to bend them. This of course was not the truth. Will not be going back nor buying another Nissan. More
by NotToday
Employees Worked With
April 30, 2024
I like Gantry Nissan they are nice to you they fix your vehicle they do a very very good job and I'm pleasing happy with them vehicle they do a very very good job and I'm pleasing happy with them More
by JACKIEOSBORN202
Employees Worked With
April 30, 2024
I can’t thank both Stevens enough for all the hard work they put into getting me this car! I love my car so much and they made the process so quick and easy! they put into getting me this car! I love my car so much and they made the process so quick and easy! More
by Genna
April 29, 2024
A great team of salespeople and technicians who are ready to answer all your questions and help in times of need. to answer all your questions and help in times of need. More
by ARTURVIKTOROV
Employees Worked With
April 25, 2024
My appointment was at 10:00 I never got out of there until 2:00 I didn't think it would take that long for my brakes to be replaced that's the only problem I had otherwise everything else was okay until 2:00 I didn't think it would take that long for my brakes to be replaced that's the only problem I had otherwise everything else was okay More
by RM
April 18, 2024
Professional and courteous customer service given by all. I would come back for future service. I would come back for future service. More
by WHEEZE525
Employees Worked With
April 17, 2024
Very friendly and knowledgeable, explained everything to our satisfaction and covered all vehicle operations and options our satisfaction and covered all vehicle operations and options More
by KOTH67
April 16, 2024
My overall experience with Ken Ganley Nissan was/is better than any previous dealership I’ve dealt with but still lacking in some areas. I know that the lack of expedience in resolving the issues I’m better than any previous dealership I’ve dealt with but still lacking in some areas. I know that the lack of expedience in resolving the issues I’m experiencing is directly related to my not financing my car through the dealership. I am constantly “riding” my salesman, having to text or call him, in order to prod him into resolving all of the issues I’ve discovered. I have had this vehicle for only six days! On the more positive side, my salesman was very nice and respectful-I am a mature female-and he made me feel good about purchasing a vehicle from their dealership. The loan officer (Miranda) some how assumed that I was financing through their dealership and had the look of shock when I told her that I was probably going to finance through my bank! She then became “snarky” and expressed her frustration for already completing the paperwork that she assumed I would sign! (I couldn’t help but notice that all she had with her was her tablet and a stylus)! This is why I’ve rated Ken Ganley Nissan Mayfield as I have. I’ve experienced good and not-so-good things about this dealership. As of today, the sixth day with my newly-purchased car, I’m hoping they’ll take care of a large scratch but they won’t replace an “extra” part called a bumper protector. Yesterday, I had a locksmith at my home, making sure that the second fob that they created for my car would work properly. (This was their second attempt)! At least, my salesman got a cargo cover for my vehicle, even though that was listed under the “extras” category! That’s why it makes no sense to me that they wouldn’t take care of the bumper protector! Their policies are not consistent. Maybe if I had spent more money on the car and another year paying for it, by financing through their dealership, they would be taking better care of my issues? More
by GDGILLAN63
