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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.5
675 Reviews
Call Service Center (412) 469-3000

675 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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April 30, 2024

Great service , great workmanship. Good job overall. Great communication with the service manager about concerns . More

by RICHDEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2024 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

Helpful
April 28, 2024

Got oilchange never filled up washer fluid or rotated tires I wanted done said bays were full they couldn't do it More

by RYAN.RIEGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Onderko
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for bringing this to our attention, Ryan, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Apr 30, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Helpful
April 25, 2024

Josh at Ken Ganley Toyota did a fantastic job providing me the information and ease of purchase that went into servicing my vehicle. It was done just a little longer than the expected timeframe but I have More

by romantoth95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh; we look forward to having you as one of our valued customers for many more years to come!

Apr 28, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
April 25, 2024

The best of the best is how I fill about Scott, Ganley Dealership & service dept. Scott went the extra mile to resolve my Bluetooth problem. More

by geraldineharrington90
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Ken Ganley Toyota Pittsburgh responded

It's great to hear that Scott was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Toyota Pittsburgh!

Apr 28, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
April 22, 2024

I had a great experience with having my car repaired. However, I feel the communication could have been better and it seems that none of the service people know what is going on and they are reluctan More

by VWMOATS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Petrick
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Apr 22, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
April 20, 2024

I Was pleased with all the help and information that I got from Nick and John More

by SHOJ908
Recommend Dealer
Yes
Employees Worked With
Nick Marshall
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Apr 22, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
April 20, 2024

Effective efficent and and professional, Completed full inspection, oil change and tire rotation stated time More

by basistapgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Helpful
April 17, 2024

Very friendly staff, very comfortable waiting area and up to date on the repairs of the car. Thank you! More

by CROSBYL1711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your five-star rating. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Toyota Pittsburgh to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
April 17, 2024

I was very pleased with the scheduling of required maintenance on our new Rav4 hybrid. When I arrived for the appointment I was seated in the waiting area for about 30 minutes and received a short vid More

by LDANTEARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Hirsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a positive experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
April 16, 2024

I love the new text updates so you know exactly what stage your vehicle is in. I also loved the video they sent of the vehicle overview. The staff is super down to earth and treat me like a friend. More

by aluketich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Ken Ganley Toyota Pittsburgh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Apr 18, 2024 -

Ken Ganley Toyota Pittsburgh responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
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