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Ken Ganley Toyota Pittsburgh - Service Center

Pleasant Hills, PA

4.4
687 Reviews

687 Reviews of Ken Ganley Toyota Pittsburgh - Service Center

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November 27, 2020

I always ask for Steve to service my Rav 4. He's so knowledgeable and helpful, and always smiling. He's also very candid and honest about what servicing needs to be done More

by FIGARO2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for sharing your thoughts about your experience with Ken Ganley Toyota, we're glad to hear that Steve has been taking such good care of you. We appreciate your business and look forward to seeing you again soon!

November 26, 2020

The Corolla 2020 was bought august 26 2019 and was told we only have 6 mnth left on our warranty ?? Is this true ?? Please let me know ? More

by SMONGELLUZZO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Bruce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your business and this review. Please reach out to us directly so that we can address your concerns. Thank you for your time, and hopefully we can get to the bottom of this soon!

November 26, 2020

Steve Sylvis , the service adviser, is so pleasant, courteous, and professional—always! Service was prompt and efficient. Service center was clean and the lounge was very nice More

by RTROUBLES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Sylvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Toyota.

November 25, 2020

My car needed serviced due to a recall. Tony was able to schedule my car the day after I called and also arranged for a loaner car for me since the estimated time to fix the recall issue was 3 hrs. I am ex More

by BEAGLEBABY14
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review! We are so glad that Tony had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

November 25, 2020

Service exceeded my expectations and returned my vehicle to me cleaner than when I dropped it off. I highly recommend this dealer that are courteous and professional More

by bobk9971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Cronauer
Nov 28, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 24, 2020

Very quick service appointment. I. Called on a friday and dropped off early the next week. Total time car was there probably less than an hour to complete routine maintenance. More

by DFIORENTINI13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Brashear
Nov 25, 2020 -

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience working with Tony. We hope to see you again for all your vehicle service and purchase needs.

November 24, 2020

I got scammed. Cost me $110.00. Took my truck in to get its 25,000 mile tire rotation. Gave me my truck back and my steering wheel was shaking like crazy. Took it back and they said all 4 tires wer More

by RICKYDAMICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Sylvis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Ken Ganley Toyota Pittsburgh responded

Ricky, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can.

November 23, 2020

Service is GREAT! The personnel is the best! Lisa is wonderful and Robert Ragland is one of my favorite people! Toyota is the best place! More

by MARIEBARTOLETTI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Onderko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your excellent review, Marie! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Toyota. Please don't hesitate to reach out if you need anything else.

Nov 23, 2020 -

MARIEBARTOLETTI responded

I had the last three cars I bought from Ken Ganley Toyota! They are the very best place!

November 23, 2020

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor More

by JACKHATLEY
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Yelling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Ken Ganley Toyota Pittsburgh responded

Jack, I'm so sorry this has been your experience. This is Justin Yelling the General Manager, I have reviewed my previous messages emails, and voicemails and had not found anything until I searched a spam folder so I'm sorry it seems to have gotten lost along the way. I would like to reach out and call to discuss how I can help if that is ok. Our commitment is to face every issue head and deliver the best possible experience and I promise that is what we intend to do.

November 23, 2020

Ken Ganley simply is the best dealership I have dealt with. Their service department is 2nd to none! Always a great experience. Justin the GM is a great person to work with and is thoroughly honest. Bob More

by CHARLES.J.BARKEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Yelling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Killmeyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brashear
Nov 23, 2020 -

Ken Ganley Toyota Pittsburgh responded

Charles, Thank you! We appreciate your business and Bob, Justin, and our team looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Toyota.

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