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Kia of North Austin

Austin, TX

4.8
1,873 Reviews
Our WHY- We believe in challenging the way things have always been done in the car business and are committed to redefining the automotive purchase process. HOW? *Our non-commissioned sales professionals are focused on meeting your needs to ensure you are satisfied throughout the entire buying experience. *We have a fully-transparent purchase process, whether you buy online through our Express store or in person at the dealership. *Visit www.kianorthaustin.com to see upfront pricing on every vehicle, get an offer on your trade-in, review finance & lease options- even purchase your vehicle 100% online! *Check out our recently updated, state-of-the-art facility with even more customer amenities, such as free Wi-Fi, computer workspaces, complimentary snacks, coffee, and water and much more. We'll even give you a free "Lyft" within a 15 mile radius. *As part of the Lithia Motors family- the largest new vehicle retailer in the world- we have access to thousands of pre-owned vehicles, so our customers get the very best selection.
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13175 N US Hwy 183

Austin, TX

78750

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Showing 1,873 reviews

November 30, 2012

Salesman (Marcus Anthony) met me as I entered the parking lot with a smile and asked if he could sale me a car today. Took me inside, offered me a drink and asked what I was interested in and why. We looked More

by Fgamboa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcelo Rosales, Marcus Anthony
Dec 03, 2012 -

Kia of North Austin responded

Thank you so much for providing us with the details of your experience! I am so happy to hear that Marcus and the rest of our staff were able to provide you with the type of car buying environment that you were looking for. Also, congratulations on the purchase of your son's new vehicle. I hope that it brings you happiness for years to come! Thanks again for all of your kind words. If you need anything please let us know and we can get you taken care of. Also, follow us on Facebook and Twitter for exclusive service specials. Sincerely, Ali Khan | a.khan@capitolkia.net

November 09, 2012

We just purchased our second Kia Soul from Capitol. We went back because we are in love with the car AND there is no better place to buy than Capitol! We had all our service done at this dealership...... More

by DeeRon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ferona, Scott Frazier
Nov 09, 2012 -

Kia of North Austin responded

Wow, what an amazing review! We really appreciate you taking your time to give us this rating and tell your story. We take pride in treating our customers the way we'd want to be treated - with honesty and care. We hope you are enjoying your Kias and we look forward to seeing you again. For service specials, follow our Facebook and Twitter pages. Regards, Ali Khan | a.khan@capitolkia.net

October 29, 2012

I was told I did not need a spare tire and if I did , I would have to pay more (the car I was considering did not have a spare tire). I was told "good luck finding that car for that price." I did at Ch More

by lizjambor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Belton, Jeremy, Issac, and a manager who did not introduce himself
Dec 05, 2012 -

Kia of North Austin responded

I am sorry to hear that you did not have a pleasant experience with Capitol Kia. It would mean the world if you gave me an opportunity to do my best in making things better. I would greatly appreciate if you can contact me to help me understand the situation better. I assure you that we will work on resolving this issue at the earliest. Sincerely, Ali Khan | a.khan@capitolkia.net

September 05, 2012

Friendly and helpful people from curbside introduction to drive out with a new car. All questions answered easily, directly and everybody was very knowledgeable. The atmosphere was buzzing, lots of activit More

by newcarcsct
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance; Ali, Business manager
Sep 05, 2012 -

Kia of North Austin responded

Congratulations on your new car! Thank you for taking the time to share your experience with us. I am pleased to know that Vance and our team here at Capitol Kia provided you with extraordinary service. It is always a pleasure to hear that we have exceeded your expectations. Also, be sure to stay updated on our latest news and specials by following us on Twitter and Facebook. Sincerely, Ali Khan | a.khan@capitolkia.net

August 19, 2012

I was looking for a new KIA Sorento and I contacted this dealership through the internet. Their prices are very competitive and their sales associates Todd Estes was very friendly and very professional. I h More

by ivory.brown2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Estes
Aug 20, 2012 -

Kia of North Austin responded

Thank you for your kind review and for your recommendation. Here at Capitol Kia we strive at providing the best customer service. I am happy to know that Todd provided you with a stress free car buying experience. We truly appreciate your business. If you have any questions in the future, please contact us. Don’t forget to follow us on Twitter and Facebook for great deals. Sincerely, Ali Khan | a.khan@capitolkia.net

August 10, 2012

By far the easiest car buying experience we've ever had. They didn't try to sell us anything out of our price range, and gave us exactly the car we asked for. They even went out of their way to make sure w More

by josephpharis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bubba and Ben
Aug 10, 2012 -

Kia of North Austin responded

Thank you for taking the time to write this amazing review. Our team is committed to providing you with 100% customer satisfaction; I am glad to know that Bubba achieved this with you. It is greatly rewarding to hear from our customers that we have exceeded their expectations. Feel free to contact us with any questions you may have. Also ensure to follow us on Twitter and Facebook for exclusive deals. Regards, Ali Khan a.khan@capitolkia.net

August 08, 2012

Our salesman Therion was knowledgable and friendly. He got us a great deal and great finance offer. Our finance manager Ben was friendly and explained the paperwork to us completely. Our car was detaile More

by susankw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Therion & Ben
Aug 09, 2012 -

Kia of North Austin responded

Thank you for your sincere review on Therion, Ben, and our dealership. We are very proud of the team we have here at Capitol Kia that strives to provide outstanding customer service. I am glad you were able to experience this first hand. Please don't hesitate to contact us if your ever need anything; we're here to help! Also, to take advantage of our specials, follow us on Twitter & Facebook. Sincerely, Ali Khan a.khan@capitolkia.net

August 04, 2012

I been listening all the time on tv and love the ones that wheel of furture gives away.I just new I had to have one.The people where great today and I drove home in a new car.I left in total shock and th More

by dragonlady123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Therion Bubba Mitchell and Ben klein
Aug 06, 2012 -

Kia of North Austin responded

Deborah, congratulations on your new car! It is always a pleasure to hear that we have exceeded your expectations. Feel free to contact us for any other information you may require. Also, to take advantage of our store deals, follow us on Twitter and Facebook. Sincerely, Jason Thompson-General Sales Manager jason.thompson@capitolkia.net

July 30, 2012

Everyone at Capital Kia were absolutely WONDERFUL!! Our Salesman, Therion, was very polite. He went out of his way to see that we got our New Kia Soul! In fact, we are going back in about 6 months to get More

by Hog_Wild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Therion and Benjamin
Jul 31, 2012 -

Kia of North Austin responded

Congratulations on your new Soul and thank you for your kind review. I am glad Therion and Benjamin could help you find the perfect car. We truly believe in providing you with the best service and deals. Follow us on Facebook and Twitter to find amazing servicing specials too. Sincerely, Ali Khan

July 24, 2012

I came to KIA to purchase a new vehicle because my KIA Spectra had been totaled in a rear end collision. I was not planning on a purchase as I was looking topay off my Spectra and keep it for a long time. More

by soul/kia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Jones, Major Bursey, JasonThompson, Ben Klein
Jul 25, 2012 -

Kia of North Austin responded

Carmen, thank you for your flattering review and for your recommendation. We love hearing from our customers and it's great to know that we've exceeded your expectations by providing you with the perfect experience. I am glad to hear that Major and Kelvin achieved this with you. If you have any questions in the future, please contact us. Don't forget to take advantage of our monthly specials by following us on Twitter and Facebook. Sincerely, Ali Khan

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