Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
35 Reviews of Kings Ford Inc - Service Center
Sort by
April 24, 2024
Logan was great ! From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem From the time I walked into Service Department he was very polite and and seemed concerned about what was going on with my truck. That might not seem much to some but it felt like I mattered. All I can do is say good things about Kings Ford and now I can about their Service Department. Thanks Logan. More
by Carmine.carder
Employees Worked With
Helpful July 19, 2023
Kings Ford replaced a brake booster on my 2018 Explorer. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500. There was nothing wrong with the booster. The original issue was what I perceived as a loose break pedal. The pedal was the same after the $1,500.00 booster. Have attempted to contact the service Manager. Matt Huber but to no avail. I have tried in person and over the phone. Have left voice messages. He won't return my calls and is always out of the office, gone for the day, or on a call. Here's the real kicker! I went to check my brake fluid and the booster is loose. Yes, loose. It flops around. I called to have them fix what they screwed up and said they could get me in a week from now. I said this is a potential safety issue. They don't care. I guess they have enough business to not care about cars they screw up or misdiagnose. More
by mlatkd1
Employees Worked With
May 19, 2023
Do not honor warranty that you pay for they lie to get your money poor service. your money poor service. More
by Greathouserobert97
Employees Worked With
February 13, 2022
Staff at Kings Ford (John, Kody and Alec) were very helpful and great service. We had an awesome experience. helpful and great service. We had an awesome experience. More
by K
April 07, 2021
We had a good experience with Randy. Got us through the purchase process very quickly and was very professional. Thanks for your knowledge about the vehicle. purchase process very quickly and was very professional. Thanks for your knowledge about the vehicle. More
by Bmac651
Employees Worked With
February 13, 2021
Kings Ford Dealership provided attentive and knowledgeable customer service, careful attention to Covid protocols, and answered all questions and concerns in a clean and pleasant environment. knowledgeable customer service, careful attention to Covid protocols, and answered all questions and concerns in a clean and pleasant environment. More
by sherriremaklus
February 04, 2021
wrecked my truck I loved. Sold me one to make a profit on me. I will never use get my truck worked on at Kings Ford. me. I will never use get my truck worked on at Kings Ford. More
by randymartin
Employees Worked With
December 11, 2019
I have been a loyal customer of the Kings Ford service department for about 10 years- I’ve had many ups and downs during this time period. There have been years where I have hated every second of my exper department for about 10 years- I’ve had many ups and downs during this time period. There have been years where I have hated every second of my experience with them but I continued to use them due to laziness and I guess convenience. I’ve bought two cars from Kings ford (I always used Randy in the sales department he’s awesome!) But I have to say, the SERVICE DEPARTMENT has really stepped up their game over the last 6-12 months. Jarrod has been great with both my car and my husbands. The rest of the staff have been courteous and I feel as though my car has been serviced or fixed in a timely manner (within reason). My only complaint is the call center they use for rerouting service calls both of the people I have spoke to have been dumber than a box of rocks. Anyways, all in all- good job improving! it’s about time More
by Smoneta
Employees Worked With
July 23, 2019
Not helpful, don’t care I called and was on hold for 15 minutes several times, once I got ahold of them the brushed me of on repairs to my truck I bought from Kong’s ford! I called and was on hold for 15 minutes several times, once I got ahold of them the brushed me of on repairs to my truck I bought from Kong’s ford! More
by Boomer
Employees Worked With
Never got through to service spoke to in between person going back and forth
August 24, 2018
Brand new trans leaking. 45 days+$700 rental=Still Leaking Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in re Car was in the shop for 45days for a transmission leak.. all under warranty (brand new trans) Ford failed to solve the issue but charged me $700 in rentals for work that should have been completed in 48 hours. More
by Ford Customer never again
