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Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
985 Reviews
Call Service Center (330) 369-4444

985 Reviews of Klaben Ford Lincoln of Warren - Service Center

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February 22, 2022

Klaben's has the best service department and the best people! I was able to get an appointment at a time that fit my schedule! More

by JSCOTTR9091
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Williams
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Feb 24, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
February 21, 2022

When Mike Klaben say he treats you like family he really means it. I have had my ford serviced there several times with in a very professional experience. Mike was great, service dept was great they were al More

by hooli4619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
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Feb 23, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

Helpful
February 21, 2022

I see that you charged me more for the service; it was more then i ever paid you in the last 15 years or so that i been going too KLABIN FORD, NOT HAPPY; More

by HERBSOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for your input and your loyalty. We sincerely apologize that recent pricing actions have negatively impacted you and others. We share in your frustration. Escalating costs across the industry have necessitated these difficult decisions. We remain committed to providing the best value for all of our valued customers. Thank you again for your business.

Helpful
February 15, 2022

Timely acknowledgement of my arrival. Good eye contact. Quick turnaround time. proper explanation of service and pricing. More

by mclainpat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Urbania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help! Take care!

Helpful
February 14, 2022

Excellent service with professional experience. Employees are friendly and direct to the right choices of needs More

by CJHOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris , Natalie Burk
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Feb 15, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
February 10, 2022

Ben was very courteous and knowledgeable. He kept me informed of the service provided. I have dealt with other service department personnel in the past and received the same courtesy. More

by VGSATTERTHWAITE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
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Feb 13, 2022 -

Klaben Ford Lincoln of Warren responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Helpful
February 08, 2022

Will not honor tire warranty that was purchased with my new vehicle. 80,000 mile Michelin tires that needed replaced after less than 30,000 miles. Will not go back for any service or to buy a new vehicle. More

by BARNY6471
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Williams
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Feb 09, 2022 -

Klaben Ford Lincoln of Warren responded

Thank you for your candid feedback. We apologize for your unsatisfactory experience relating to your tires. We value your business and your long term relationship with Klaben. We would welcome the opportunity to discuss the situation further with the hopes of achieving an acceptable and agreeable resolution for you. While the road hazard insurance on your tires does not cover tread wear and the original equipment tires provided by the manufacturer do not come with a tread wear warranty, we believe we can come together on a mutually agreeable solution. Feel free to call me at (330)369-4444 Extension 112. Again, I apologize for your dissatisfaction. Mike Klaben Sr.

Feb 09, 2022 -

BARNY6471 responded

Apparently the issue has been resolved by your response. I am wrong for assuming that tires should last more than 30,000 miles, thus no warranty. Thank you for your response to my issue. I still will not be back because you probably won't be able to meet my expectations about the tires. Sorry to have bothered with such a petty problem.

Feb 10, 2022 -

Klaben Ford Lincoln of Warren responded

Your feedback and all customer feedback is not a bother, it is a valuable tool used to help our team do better.The invitation to call and discuss a resolution is still open. Either way, we respect your decision.

Feb 12, 2022 -

BARNY6471 responded

John Renier called me to work out a satisfactory resolution about the tires. Called Michelin to resolve the problem. Received 4 Yokohama 60,000 miles tires for approximately $35.00 by using Fordpass points and tire warranty. He went well above and beyond to resolve my issue. It is greatly appreciated by me. Klaben is lucky to have an employee who cares about his customers and takes the time to help as much as possible. Thank you John.

Helpful
February 08, 2022

Almost every time I am there, John is the service guy who takes care of me. I took in two vehicles, and he made sure everything was taken care of. More

by Ward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Renier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Helpful
February 04, 2022

Everyone was very kind and courteous. All of my questions were answered. It was a busy time when I was there, but I do wish my car would have been washed before it was brought back to me.... More

by MD126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
February 01, 2022

I am always pleased with the service received at this dealership, although I wish I could make an appointment for service. More

by BABP2800
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Burk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Klaben Ford Lincoln of Warren responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford of Warren, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
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