Koeppel Subaru
Long Island City, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Jimmy was welcoming as soon as we walked in the door. I say welcoming because he was not pushy or intimidating like other sales men I have had experiences with. He has a very easy going, genuine and hones say welcoming because he was not pushy or intimidating like other sales men I have had experiences with. He has a very easy going, genuine and honest personality that makes you feel comfortable. My husband and I felt at ease with him and he tried very hard to please us. We were very happy with the way he handeled our purchase and the price agreement that we reached. I would highly recommend going to see Jimmy if you are in the market for a new car. You will not be dissapointed with him or the car. More
I bought a 2006 Audi from this dealer in November, 2011. The key remotes didn't work but I thought it was just a matter of batteries, which I replaced the day I bought it. The next day I tried to program t The key remotes didn't work but I thought it was just a matter of batteries, which I replaced the day I bought it. The next day I tried to program the remotes but was unable to. I took the car to two Audi dealers but they were unable to program them either. I was advised to have the car's computer electronics diagnosed, which I did, and learned there was an intermittent fault in the electronic ignition module which was the root of the problem, and repair costs would be significant. I called Koeppel Subaru and at first they just denied that there was any problem, but then they agreed for me to bring the car in and have it checked out by their people, which I did. Their service man acknowledged to me he sees the problem but it not something he could deal with, and the car should be repaired at an Audi Dealer. The dealership manager, Mr. Fama, who was not present when the car was checked out, later stated that he was told there was nothing wrong with the car and therefore they would not pay for any repairs. The intermittent fault in the ignition system, when it appears, causes the car to not be able to start. This occurs 25-40% of the time, requiring repeated turning the ignition on and off. The shop that diagnosed the problem said that eventually the system will fail and the car will be inoperable and so it needs to be repaired. My next step is with the NYS Attorney General. More
This dealership pulled a bait and switch on me. After negotiating with Jimmy on a deal on a Forester, I was told that the car was not available. I was also told that the negotiated price would expire bef negotiating with Jimmy on a deal on a Forester, I was told that the car was not available. I was also told that the negotiated price would expire before the car would be in stock, therefore leaving only the more expensive model available. Classic bait and switch. I would not recommend this dealership. More
I, accompanied by my wife, recently purchased a 2011 Subaru Imprezza Outback Sport at Koeppel on Northern Boulevard, Long Island City. The staff was very helpful in providing us with the information th Subaru Imprezza Outback Sport at Koeppel on Northern Boulevard, Long Island City. The staff was very helpful in providing us with the information that resulted in that purchase. Prior to the purchase, we visited the dealership several times to look at the various models. Sergey, who negotiated the sale, was always accessible, courteous, respectful, and patient in answering our various questions. He did not pressure us and focused on satisfying our wishes and needs in selecting a model. He provided the opportunity to test drive the model that we were interested in and was very helpful in obtaining the desired color we requested. The staff at the dealership created a welcoming atmosphere prior to the purchase. This atmosphere was continued subsequent to the purchase, by John and Karen when the car was brought to the Service Department in order to add splash guards which had been previously ordered. We anticipate the same welcoming atmosphere in the future and highly recommend this dealership to anyone interested in purchasing a Subaru. More
The service manager and his staff went to great lengths to ensure that I paid as little as possible for my very significant repairs, getting the company to pick up nearly $3,000 of the cost. They did this to ensure that I paid as little as possible for my very significant repairs, getting the company to pick up nearly $3,000 of the cost. They did this by persuading Subaru to cover the cost under recalls that did not extend to my model year. The car was delivered on time and I even received a follow up call to make sure everything was working well. I can honestly say I've never encountered such good service. More
I walked in and I was welcomed by Sal. I told Sal I was interested in sedans (just looking not buying). Sal walked with me in the show room and stepped back and I walked around the showroom (No pressure). interested in sedans (just looking not buying). Sal walked with me in the show room and stepped back and I walked around the showroom (No pressure). He said if I had any questions he would be more then happy to assist me. After talking with Sal and the way he treated me by answering all my questions and concerns I decided to purchase a 2011 Impreza. He also introduced me to Jimmy. Jimmy asked if all my questions were answered by Sal and if I had additional questions. You can tell the staff works very close together to satisfy the customer. I met with Jose, the finance coordinator. He was very helpful and extremely informative about all of the offers. He was very patient while I took some time to crunch the numbers. My Overall experience was great. I would recommend this Dealership 100%. John More
I searched for a 2011 Subaru Forester XT and found myself over at Koeppel Subaru on Northern Blvd. As soon as I entered the dealership I was approached by Nino. He showed me the car and informed of his dutie over at Koeppel Subaru on Northern Blvd. As soon as I entered the dealership I was approached by Nino. He showed me the car and informed of his duties which were to collect all the right information from me to help me choose the best vehicle for myself within my budget. He was great from begining to start. I went in to this dealership with no intention to make a purchase that day but with the deal that Nino and the staff at Koeppel Subaru gave me how can I refuse. Two hrs later I was on my way home driving in my 2011 Subaru Forester XT. What a great experience unlike the others I have had in the past. Thanks again Koeppel Subaru!!! More
The dealer Nino was very friendly very curtious, respectful of my honesty because I was not at the time ready to purchase a vehicle and uncertain if it would be a Subaru. But he was still very infor respectful of my honesty because I was not at the time ready to purchase a vehicle and uncertain if it would be a Subaru. But he was still very informative about the brand ,answered all my questions about the vehicle. So when I was sure I was ready to purchase( 3 months later ). It was off to Koepple Subaru to see Nino, Unfortunatly they didnt have the vehicle I wanted. Went to another dealer that was closer to home and they had the vehicle I wanted but lacked in customer service. Went back home , rethicking of which vehicle to purchase between the Outback or the Forester because I really wanted a Forester , Nino gave me a call to see how I was making out with the purchase of a vehicle. two hours later I was back at Koeppel and purchased an Outback. More
EVERYTHING was great! Totally exceeded expectations. First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid ou First car purchase on my own and Nino was there every step of the way. No pressure was felt at all during the process. All the numbers were laid out in front of me and explained, rather than trying to hide anything in the paperwork. Nino and the team were EXCELLENT and deserve much respect. I have already referred two friends to pick up their next cars from Koeppel. More
Salesperson was great. Very helpful even after I leased the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn t the vehicle. My only concern was that I was told that the vehicle was "wired for satellite radio". The salesperson was just as surprized to learn that I had to purchase the satellite receiver and antenna (at a cost of $660.00). The service department made no effort to negotiate a price with me about it considering that both I and the salesperson were under the assumption, at the time of the lease signing, that all I had to do was transfer the satellite service from my old car. I was not happy about this and, had I known prior to the lease signing, I may not have considered the transaction. More