Koons Annapolis Toyota

Fantastic Customer Service! This was my first car buying experience and it couldn't have gone better! Rich Gallena was extremely knowledgeable about the cars, friendly, and alway This was my first car buying experience and it couldn't have gone better! Rich Gallena was extremely knowledgeable about the cars, friendly, and always gave us honest information. The process went smoothly and he encouraged me to choose the car that fit best with my lifestyle. Over in the Finance department, Viktor Beshidze could not have been better! He answered all of my calls and emails right away and was very helpful, patient, positive, and informative. He worked tirelessly to allow me to purchase the car I loved at an affordable price and gave me some great advice as well! Again, I could not be more pleased with my first car buying experience and I know where to come when it's time for the next one! More

Great Assistance and Service! I purchased our third vehicle at Koons Annapolis Toyota, Joe Gross helped me get into a new corolla. My old corolla had issues and was not about to p I purchased our third vehicle at Koons Annapolis Toyota, Joe Gross helped me get into a new corolla. My old corolla had issues and was not about to put money in an old car. He was so knowledgeable and professional it made me feel comfortable. This purchase was way better than my previous one because my financial service provider Tyrone Cypress was really helpful by working with my husband and I every step of the way, until we had a good deal. Overall the staff was very pleasant. More

Great Deal and ease of service Today, my wife and I purchased our 3rd vehicle from Koons Toyota since 2007 and this has been by far the best experience. Our salesman, Barnae Page wa Today, my wife and I purchased our 3rd vehicle from Koons Toyota since 2007 and this has been by far the best experience. Our salesman, Barnae Page was courtesy, professional and knowledgable about the new Sienna we purchased. We highly recommend him for anyone enjoys working with a young and ambitious individual at the beginning of their career, and above all else, he was not pushy or overly aggressive as most typically experience when purchasing a new vehicle. The Sales Manager Tim Cypress and Suheil Katan worked with us in a timely manner to ensure the sales price and trade-in value were fair and reasonable to all parties. Lastly, we worked with Latoya Gardner, who was very friendly, knowledgable and simply a pleasure to speak with as we closed on our vehicle. Thank You very much for the wonderful experience. More

AWESOME!!! I recently bought my very first corolla at Koons Annapolis Toyota and let me just say this has been a wonderful experience. I had no idea about cars u I recently bought my very first corolla at Koons Annapolis Toyota and let me just say this has been a wonderful experience. I had no idea about cars until my salesperson Neal Barret was so kind to walk me through everything until i had a clear understanding. He was so knowledgeable and professional i was blown away with his experience it made me feel comfortable and relaxed with what he was recommending me and met my car needs. This purchase was way better than my previous one because my financial service provider Viktor Beshidze was really helpful by explaining and working with me every step of the way, until we had a good deal he didn't let me leave without being satisfied of my purchase thank you so much for baring with me and answering every question i had, you got me such a GREAT DEAL!! Overall the staff was very nice attentive. I definitely recommend this dealer and will be going back for future purchases!!! More

Great with a few hiccups Overall: great. They have a small selecrion of models on hand due to locarion, but a full verity. Henry was very friendly. He allowed us to browse Overall: great. They have a small selecrion of models on hand due to locarion, but a full verity. Henry was very friendly. He allowed us to browse through vehicles without attacking us like mall kiosk people. It was close to closing time, so I had to come back next day. Due to a medical issue, Henry referred us the Brent. Came in the next day Brent was waiting for us. Had stuff read . He expedited everything when and where we could. Brent help get some upgrades I wanted as well. They didnt have what I wanted in Stock, but was able to get for me. One big issue. They asked for a security check: outright lie (possibly illegal). They were running a credit check to use thier finances, despite the fact I had my own. Had a few words with manager. Hopefully now they will be honest with potential customers and ask to run prior to doing it on thier own Victor was awesome at final processing and extended warranty and service plan. Maggie in service was awesome. Again at closing time. Brought my vehicle in to have upgrades installed. They only had a Carroll as a rental (no one over 6'2" will fit in). Sadly this is majority of thier rental fleet. However. The next morning they had a larger vehicle and quickly change them for me. Maggie was able to help clarify the timeline in the install of my upgrades. I had somw other things going on that morning, how ever i left and called back. Once again Maggie was great at taking her time to clearly explain everything. All my upgrades were installed and vehicle was ready ahead of schedule. Brent followed up once everything was done. Overall the whole process was good. Aside from the 2 issues, rather smooth. I would recommend buying from Koons of annaoplis. More

Drove a little and saved hundreds We used PenFed Trucar and got 3 quotes from local dealers. We checked with Koons Annapolis Toyota and got an even better deal. It was worth the extra We used PenFed Trucar and got 3 quotes from local dealers. We checked with Koons Annapolis Toyota and got an even better deal. It was worth the extra travel to save hundreds. Thank you Neal Barrett! You're the best. More

Great experience at Koons Annapolis Toyota The buying experience at Koons Annapolis Toyota was fantastic. I made an inquiry online and the sales representative (Henry Reynolds) contacted me wi The buying experience at Koons Annapolis Toyota was fantastic. I made an inquiry online and the sales representative (Henry Reynolds) contacted me within minutes. Mr. Reynolds took his time answering my questions and did not rush me when I told him I was only comparing prices. I drove one hour and fifteen minutes to the dealership to check out the inventory and walked away with a great deal, without the typical games and pushy tactics I have experienced at other dealerships. The process was quick and the experience was painless. I am telling all of my friends to shop Koons Toyota in Annapolis and ask for Henry Reynolds. He’s gonna WOW Ya! More

Smooth Sailing I was overly stressed by the thought of purchasing a new vehicle but Neil and Chelsea made it less stressful. They were able to find the vehicle I wan I was overly stressed by the thought of purchasing a new vehicle but Neil and Chelsea made it less stressful. They were able to find the vehicle I wanted and walked me through the process with a minimum of stress. More

Return Happy Customer Thanks to Sales Neal Barrett, I purchased a new Camry from Koons Annapolis. Everyone was helpful. Neil made my trade-in an easy and painless exper Thanks to Sales Neal Barrett, I purchased a new Camry from Koons Annapolis. Everyone was helpful. Neil made my trade-in an easy and painless experience! Neal --great job! Thanks for going the extra mile. More

Quick. Efficient. Easy. The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience wo The entire staff was very welcoming and friendly. Specifically both Neal Barrett and Suheil Katan were awesome to work with and made the experience worth it in the end. I was very pleased. More