Koons Annapolis Toyota

Brought my 1999 Camry in due to a strange noise under the hood while my husband was out of town. Lex of Koons Toyota said the engine was "Kaput" and needed to be replaced for $5k. He wouldn't tell me what hood while my husband was out of town. Lex of Koons Toyota said the engine was "Kaput" and needed to be replaced for $5k. He wouldn't tell me what was wrong with it without $500-600 in testing. He then set me up with a used car dealer. When my husband returned from his trip, we went back to pick the car up (to trade in for a Honda) and Lex was on vacation and they had "lost" the key. My husband had his, so they sent us to hunt for the car on the lot (they refused to bring it to the front). We got the car and drove it off the lot, nobody asked what we were doing and nobody checked that the car we were driving off was ours. More

We went to Koons Toyota in Annapolis to look at a 2011 RAV4. Our salesman was Chuck Hicks. Chuck was friendly and warm and made us instantly comfortable. There was no high pressure sales pitch coming f RAV4. Our salesman was Chuck Hicks. Chuck was friendly and warm and made us instantly comfortable. There was no high pressure sales pitch coming from him at all. He spent a great deal of time with us showing us every detail of how the RAV 4 worked and answered our every question. He was knowledgeable and likeable. He worked with us to get us a deal we were very happy with. What started out for us as 'just looking' ended up with us being entirely sold on the RAV4, so we paid cash and bought it. We were entirely impressed with the way the RAV4 was prepped, tagged and ready for us to drive home when we were done filling out the paperwork. It was a seamless delivery. Jeff, who took care of the legal paperwork, was nice to work with too. For an situation that can be stressful and contentious, this car buying experience at Koons was extremely pleasant. I highly recommend this dealership and Chuck HIcks in particular. More

I got first class treatment at Koons. Lawrence went the extra mile, with speedy courteous responses via email and telephone, reliability unmatched by any other I have ever worked with. Very knowledgeable a extra mile, with speedy courteous responses via email and telephone, reliability unmatched by any other I have ever worked with. Very knowledgeable about the vehicles and the various options and features, I now know the difference between a v6 and a 4 cyclinder. He even, without prompting, returned my tags to the MVA, while I was on travel due to a family emergency. This dealership and Lawrence remain highly recommended. More

I have been coming to Koons of Annapolis since 2003 and my experience with the service department overall has been a pleasant one. Wayne Lopez has always been considerate of my time and very responsive t my experience with the service department overall has been a pleasant one. Wayne Lopez has always been considerate of my time and very responsive to giving me good feedback with any questions I may have with regard to service. He is a real company man.. He is very good with both phone and email to schedule appointments and let you know that the work is complete. The other guys that work with him also seem to work great as a team to help each others customer with questions if one or the other is busy. I would recommend Koons for service any day of the week especially if Wayne could help. More

Every aspect of the experience with Koons Toyota is excellent. It always has been. We've purchased two cars from Koons Toyota. The second one was because of the excellent service we received from Wa excellent. It always has been. We've purchased two cars from Koons Toyota. The second one was because of the excellent service we received from Wayne. Now we have Jackie as our contact and she's professional, friendly and knowledgeable. All questions are quickly answered, no putting us on hold to check an answer. She knows her business and offers insight that helps us make decisions regarding the repairs we need. The receptionists at the service center were extremely friendly even though they were busy. They took the time to answer questions with big smiles. Love them. All around great service in a beautiful environment. More

Dear Koons Toyota, I recently purchased a used car Dear Koons Toyota, I recently purchased a used car from your dealership and the experience was excellent. Dennis Weaver (not the actor) and Gar Dear Koons Toyota, I recently purchased a used car from your dealership and the experience was excellent. Dennis Weaver (not the actor) and Gary our sales person were both great to work with. My wife, who does not like to make quick decisions, cane to a decision to purchase the car because of the confidence and trust we had in there two gentlemen. I feel 100% comfortable with the car and the deal because I thought these guys were honest and looking out for me, the customer. I would recommend them and your dealership to anyone who asked my opinion. We bought a used truck from Koons 8 years ago and had a similar experience. So, right now, as of this date you are batting 1000 with me. Sincerely, Tom & Eileen Peri More

My 2nd purchase from Koons Toyota, both experiences were outstanding.On both occasions I knew exactly what I wanted, they provided without excess pressure, price was set, finance offered in polite and frien outstanding.On both occasions I knew exactly what I wanted, they provided without excess pressure, price was set, finance offered in polite and friendly manner not excessive pressure to purchase this or extra that. Extra warranties offered and explained before final sale. Yes I would recommend Koons to anyone shopping for new or used. Kyle More

I'm the kind of person that does their homework and knows what I want. I dont like being "sold to" and I let them know that up front. Used car manager Jared Herbert must not have gotten the memo. From hel what I want. I dont like being "sold to" and I let them know that up front. Used car manager Jared Herbert must not have gotten the memo. From hello, he had his slick used car stereotype in full effect. He tried his hardest to lowball my trade in, even though the website says they'll give 125% of the trade in value. He even pulled a "Let me sell it to my wholesaler one more time" trick even though I'm sure he knew full well what he could give me for the trade. In the end I got what I needed for my trade and a reasonable deal on the used car purchase. I just feel slimy and used by the way I was treated. More

Mark and Jared did a great job in selling me a 2006 Mini Cooper for my wife's 50th Birthday. They were willing to come down a bit on price and gave me a decent price on my 1994 Honda Accord Trade-in. Mark a Cooper for my wife's 50th Birthday. They were willing to come down a bit on price and gave me a decent price on my 1994 Honda Accord Trade-in. Mark and Jared fixed me up with a giant bow to place on the Mini hood to surprise my wife at the restaurant. Mark drove the car to the restaurant for me and offered to be there to place the bow and take photos of the event. These folks went way out of their way to make this occasion special. Price, customer service, personality, they had it all! Plus, all the information about the vehicle (including Car Fax) was online for me to research before hand. All in all, a great customer experience. Oh, and my wife Loved the Surprise and Mini :*)! Thanks Koons! More