Larry H. Miller American Toyota Albuquerque

On 9/24/24, I visited Larry H. Miller American Toyota to look at a 2017 Lexus Rx350. After the test drive, I was prepared to discuss the price. The salesperson Eddie assumed I was Miller American Toyota to look at a 2017 Lexus Rx350. After the test drive, I was prepared to discuss the price. The salesperson Eddie assumed I was willing to pay the listed price and began gathering my information to run a credit check. I explained that I wasn't looking to pay the listed price and Eddie, then stated he works for me and inquired about my offer price. After a brief discussion with someone, Eddie came back and stated that they would prefer to show me something within my price range. I was surprised by this because my offer was based on thorough research and not on my budget constraints. I had done my homework and found that the vehicle was overpriced by thousands. The only counteroffer I received was a $500 reduction, with the explanation that the dealership had invested a significant amount in the vehicle and had paid more than my offer price. In my experience, I have always found dealerships willing to negotiate, but it seems that this dealership may have a different approach. It appears that they are doing well without needing to negotiate their inflated prices. If you plan to negotiate, be prepared for potential disappointment due to their pricing strategy. More

The sales managers were the rudest people I have ever had to deal with in my life. When I questioned how the deposit worked they said they did not want my money. When the reserved car arrived, the sales mana to deal with in my life. When I questioned how the deposit worked they said they did not want my money. When the reserved car arrived, the sales manager said I did not have two days to make my decision. Either I take the car or I could leave. More

Before you buy a Toyota, you need to investigate whether "Toyota is releasing parts" for your make and model." Otherwise, you will be buying a very expensive lawn ornament. My 2022 Toyota Tacoma has been at "Toyota is releasing parts" for your make and model." Otherwise, you will be buying a very expensive lawn ornament. My 2022 Toyota Tacoma has been at the collision shop for 3 months awaiting parts for a minor (cosmetic) fender bender. The truck was drivable when we brought it in, but the collision shop took it apart, anticipating that the parts would arrive soon thereafter. Here we are, nearly 3 months later with NO truck and NO date for when repairs will be completed because "Toyota is NOT releasing parts." We are not going to take it anymore! Squeak. squeak. More

Put in a deposit last November. Was told to expect to have the truck late spring. Have not heard a word since November. Will not darken the doorstep of a Larry H miller dealership a Was told to expect to have the truck late spring. Have not heard a word since November. Will not darken the doorstep of a Larry H miller dealership again. More

Had appointment June 26, 2024 for oil change, tire rotation at 1:30 pm. Arrived at 1:15 for appointment. My car was returned to me at6:30 pm and missing all 4 wheel covers! Wheel covers were finally f rotation at 1:30 pm. Arrived at 1:15 for appointment. My car was returned to me at6:30 pm and missing all 4 wheel covers! Wheel covers were finally found and put on the vehicle. It is now 6:45 pm. In their hast, the sticker for the next oil change was not put on the windshield. I take this and the length of time for shoddy and slow service as a sign that my future business is not wanted at this dealership! Customer satisfaction was not a priority! More

Good, friendly service. Easy to make appointments. The drawback is that work done seems expensive and time for services to be completed can be lengthy if you need your car b Easy to make appointments. The drawback is that work done seems expensive and time for services to be completed can be lengthy if you need your car back the same day. However, I typically have multiple services, which might take days to do at a smaller business. You get same day service and good place to wait, which has free coffee, water and tea and television if you are interested. In terms of cost, they sometimes have specials and coupons that can slightly reduce the cost. If you need your car right away and don't have a ride other than uber or another transportation provider, this dealership is a good option. Once they even paid for transportation one way to home. More

We had some work done on our Prius, $3000 dollars worth, and the car didn’t even get washed. Other dealerships we have dealt with at least did that much for a much much smaller bill. Maybe I will buy my nex and the car didn’t even get washed. Other dealerships we have dealt with at least did that much for a much much smaller bill. Maybe I will buy my next Toyota at one of those other dealerships. More

Professional, helpful and on time. Very happy with service. Will Talbot helped get truck repaired even if older model. Thanks, Very happy with service. Will Talbot helped get truck repaired even if older model. Thanks, More