Larry H. Miller American Toyota Albuquerque
Albuquerque, NM
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Convenient location. Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my se Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my service advisor was. I had questions about the text communication that I received regarding services recommended had to ask another service advisor (Will) for help he directed me to Martin. Once I found Martin he was very helpful, knowledgeable and pleasant. I will request Martin next time, but I hope he is moved to inside because having to talk with a service advisor in the garage area is awkward, and makes name feel like I’m not good enough to rate inside service. I hope Martin stays with the dealership- I’ve been getting service here for 2.5 years and never had the same advisor! More
Excellent Appointment on time and completed in a timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many whit timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many white for runners More
Brought Tacoma in for recall . Dealer had to order parts . Why doesn’t the dealer already have the parts for a known recall . Not sure how long I’ll be without a truck 😡 Dealer had to order parts . Why doesn’t the dealer already have the parts for a known recall . Not sure how long I’ll be without a truck 😡 More
No waiting when I arrived at the dealership! Greeted and I was taken to my service advisor! I was as told it would take about an hour and an half to two hours to complete the service! They got d Greeted and I was taken to my service advisor! I was as told it would take about an hour and an half to two hours to complete the service! They got done in a little over an hour Great service and quick! Great friendly people! More
Went for an oil change. Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She h Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She handled my reason for being there. I checked on my car and Serenity who I wasn’t assigned to took over and took care of me since the other was with a customer. Great employee and hope she gets this recognition More