The service was wonderful, until I reached the financing department. I received a financing pre approval from my local bank and wanted to use them to get a direct loan. For many reasons, I didn't want my credit pulled again, I didn't want the extra fees, and I wanted the interest rate I was promised. Man, did I not get any of the above. My credit was pulled again (by the dealership), I was charged an extra $195 which I asked multiple times while signing if this was the banks financing charge ( no it was theirs plus I had the banks charge). I realized on my way home when my loan officer called and asked why I didn't purchase the car, that I was driving. They clearly didn't use him. They asked for his number and name, and never called. I was lied to and furious but brushed it off, I was driving my new (used) car. Finally the straw that broke me I received an interest rate .8 higher than what I was quoted at my bank. I understand this is my fault for not paying closer attention, but I told them the interest rate I was guaranteed why would I go higher? That is common sense, and I feel taken advantage of. I am just upset because I asked many times to please use my bank, and was direct on what I wanted, and people wonder why everyone questions the actions of "cars sales people". I was holding off to write about this experience but its been 45 days. I am not the person to give negative feedback and a piece of me feels bad, but honesty is the best policy.
I Recommend This Dealer:
Female in the finance department, I don't see her name on here
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