My Review Of Lavery Automotive:
Dear potential buyers,
I have found it a complete headache to purchase cars, I have purchased close to over 30 vehicles and leased 3 times. I have lived in over 6 states due to the fact that I have had to travel for my job which means I have purchased vehicles all over this country and many have been used vehicles, I even have family in the car sales business and have purchased 3 vehicles from him.
In this ever changing environment it is difficult. Every time, it seems you go to buy a car, how frustrating it is to do business when purchasing a car and the climate has changed as to the way we do business; hence: internet, and usually the price changes giving the fact that I generally only purchase a car every 3 to 5 years it seems the price has gone up another five thousand dollars, your used car isn't worth five cents, we would have to negotiate and of course the dealerships would twist the numbers and get the numbers all turned around, upside down to the point I would look at them and wonder, who taught you math son? I am a engineer and as you can figure out math happens to be a subject I know a little bit about as does my girl friend Annette, she collects data for a school system here in central Ohio so, she calculates figures all day and both of us are about computer savvy as you can get, she even has an I.T degree so, the internet seems a perfect way for us to purchase a vehicle.
Nobody gives you a list of the new rules and you kind of have to figure it out on your own which means paying too much, not getting the car that meets your needs, a sales person that doesn't listen, has no idea how to sell a car or even figure out the appropriate car to meet your needs. We decided not to trade a car after several insults and fuzzy math, we decided just to buy a car and pay cash. Let's make it easy right? Well, it seems like or cash wasn't good enough and that we kept being asked to finance.....Well, NOT! we didn't want to, and found it really very upsetting that several just seemed like they didn't even want to make a deal and of course they were not going to get our business under any conditions at this point.
Anyway, as you can imagine we were looking for a particular car via the internet. We had gone to 3 or 4 dealerships, took my trade and actually were trying to buy something we didn't really want.....we wanted a white car, most on market were black, we wanted beige interior, most were black. Well after driving probably over 300 miles all over trying to buy something we actually didn't want, and after listening to all these sales pitches, gimmicks, sales tactics and just tired of trying to be fair and then dealership trying to upgrade us into paying 10k more on a newer model then we wanted to, we finally found the car we wanted in Alliance Ohio at this dealership, Lavery auto.
We contacted Amy Wolf via the internet about a Chevrolet Avalanche, white with beige interior. Now folks I am one of the pickiest guys when it comes to cars, I take care of my cars, never scratched one, keep cars looking brand new for as long as I have them. Right now I have a 2002 with 80k miles, turbo convertible that looks and runs like it came off the showroom floor. So, we drove I believe 98 miles up to Alliance from Mansfield. This car was the perfect colors, the exact model and the condition flawless. We had somewhat new that the price now with the internet sales market has become so competitive that the offering price was a very, very fair price already and Amy explained that they are a family dealership, we market to the internet as well as locally so their price is what it is. Well, when we went out to look at the car there was a flaw, a little dent in left rear panel...it was near a crease. I looked at Amy and said no! I can't purchase this truck this way, I'm sorry. I believe after seeing my disappointment, she knew I would not and immediately gave me the keys and said DRIVE IT ! It is what you want and I will make this right for you, I promise. We drove the car and loved it. It is exactly what we wanted and the price was, like I said a more then fair generous price. We came back to dealership and She said, I will get this fixed to your expectations but being a Saturday they did not have the ability to fix that day so another day was scheduled for us to pick it up. We did the paperwork and paid for the car, signed the papers and drove back to Mansfield, without a new car. Well it turned out that the dent would not be an easy one to fix by the dent guy and that the whole back panel would need taken off and they would have to have one of their body men re-do the panel to make it perfect. So, we would not be able to pick it up Monday and then it might take another day or two.
Several days later Amy Called and said that the car is done ready for delivery and it was done to my expectations. Several other things were also taken care of I had asked for. Jim Teale, the (sales manager), who wrote up our paperwork that previous saturday and because we couldn't take it home that day because of this dent that they were unaware of, said this car will be right and that he wanted to deliver it to us in Mansfield, Ohio and that it was the right thing to do! Can you believe that a car dealership that would go this extra mile to actually send two people to deliver a car that is over 200 miles round trip and pay 2 men over 4 hours to bring us our car?
Our car was delivered, It was beautiful ! Two retired gentleman delivered our car and said they to loved our new car, they raved about the car, how it ran and how beautiful it was. The other gentleman that had to drive the other to return back to alliance said that the man driving my car tried not to drive through any wet roads, not follow anyone too close, trying to keep it clean so that when they presented it to me, that it was that important to them that it looked great when they pulled into my drive.
I can't say enough about this dealership and the quality of people that work there. I got MORE then anyone could imagine, respect, fairness, going above and beyond to make a customer happy and to make the customer feel like they got the deal of the century and that they bought something that is right for them and exactly what they want at a great price. Thank you Amy and Jim for your wonderful, excellent service and dedication. Annette and I couldn't be happier and we look forward to coming and buying another car soon as Annette's car is getting some mileage and age on it.....We will be buying all of our cars from Lavery from now on and I highly recommend them. For me action speaks louder then words and this dealership is all about action and few words. There is only one way, the right way!
Loren Snyder & Annette Smith
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