Read Reviews Lavery Automotive

Lavery Automotive

Lavery Automotive

1096 W. State Street
Alliance, Ohio 44601


(330) 823-1100

Lavery Automotive
Manufacturers: Buick, Cadillac, Chevrolet, GMC

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 146 reviews

4.9

4.9 out of 5

313 lifetime reviews

Lavery Automotive

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Certified: Lavery Automotive

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Lavery Automotive has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Lavery Automotive

Lavery Chevrolet, 30 minutes from Canton, is a full-serviced dealership home to new and used Cadillac, Chevrolet, GMC, Buick and vehicles in Ohio. We strive for customer satisfaction as rated by consumers on www.DealerRater.com.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 5:30 AM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Parts Store
Cable TV Pet Friendly
Customer Lounge Area Rental Car Service Onsite
Free Coffee Shuttle Service
Free Drinks Television
Free WiFi Vending Machines

1912Cadillac
5/2/2013 6:49:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Craig  VicarsCraig Vicars
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Lavery Automotive:

Sales Representative Craig Vicars offered superb assistance with every aspect of my new car purchase, a 2013 Cadillac SRX. He was extremely pleasant and patient, prompt in returning calls and responding to questions. I could see he was very interested in locating the car he knew I would be most happy with, not just now, but in the years to come.
Based on this recent experience I will, and already have, recommended Lavery Chevrolet to others. I can feel completely comfortable directing them to Craig Vicars, assured they will receive the same respect and high-quality service he extended to me.

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jscheatzle
4/15/2013 8:32:23 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd BollmanTodd Bollman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

Lavery Automotive provided a very enjoyable car buying experience. They were there to help us find a new car, not just sell us one. With their large selection of cars at affordable prices finding the right one was easy. The finance office also helped me with an affordable payment and a comprehensive warranty. Thanks Lavery.

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PFarmorg
4/15/2013 8:02:32 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd BollmanTodd Bollman
Becky LabateBecky Labate
Bill LaveryBill Lavery
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

I has been a pleasure working with the folks at Lavery Automotive. As a non-profit organization there are a many steps we have take in making a purchase on a vehicle and Lavery has been very helpful, generous and patient through the process. The vehicle price and package they gave us was very competitive and we are pleased with the purchase. Todd Bollman - Sales Professional, has been great to work with all the way through, and very professional. We also very much appreciate the support we received from Bill Lavery, and to Becky Labate for making the transaction painless.
Thank you to all!

Pegasus Farm

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avisser6283
4/9/2013 10:54:14 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark EberlingMark Eberling
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

When searching for a used auto for my wife, I came across Lavery Automotive's competitive pricing. As any interested buyer would do, I gave them a call inquiring about a Saab 9-7x. I was pleasantly surprised with Mark Eberling's willingness to help answer my many questions. Without hesitation or even confirmed interest in buying the vehicle, he sent me a complete vehicle history report as well as a detailed video showing every aspect of the vehicle. I was by no means pushed or pressured by Mark as many others have experienced with used car lots, but instead I felt respected and was given more than enough information needed about the vehicle. I would highly recommend Mark and Lavery Automotive to anyone interested in purchasing a vehicle. Thanks again for your excellent customer service!

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nannitaylor
4/2/2013 9:18:07 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Missy Long
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

I found a used truck at Lavery that I was interested in, but couldn't make up my mind. It sold before i decided. Missy long kept in touch with me any way, to help me find another one. She e-mailed me often about my progress, making me feel like a friend rather than a customer. in a weird twist of fate, I ended up with the same truck from a different dealer! i wish I had bought it from Lavery. they were great, and I will be sure to buy my next one from them. Nancy Taylor Erie Pa.

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eckward
3/29/2013 5:24:13 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd BollmanTodd Bollman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

I was looking for a new vehicle. I was greeted by a friendly receptionist. Then taken to a comfortable waiting area and within a few minutes I met a salesman. Todd Bollman. He was friendly and very informative. I test drove a few vehicles and decided which one I liked.I wasn't pushed to pick a certain vehicle . Everything about my experience with Lavery's was awesome!! Friendly, helpful and pleasant. I felt like I was part of a big family.

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bklein23
3/20/2013 11:19:54 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd BollmanTodd Bollman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

Chris and Todd made my experience with lavery effortless. My truck was clean and ready to go when I arrived. Would purchase another truck in the future.

Thank You

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secretsofwill76
3/12/2013 8:43:39 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd BollmanTodd Bollman
Harold CourtHarold Court
Paul  LeggPaul Legg
  • Customer Service:

    4
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    3
  • Overall Score:

    2.6

My Review Of Lavery Automotive:

I had a great buying experience with Todd Bollman several years ago. When there was no other dealer around that would work with me, Todd made it happen. He is friendly, easy to talk to and very knowledgeable. It is however a shame that the knowledge stops on the show room floor. The service here is some of the worst. On my last visit I stood in the service waiting room for 5 minutes before anyone even acknowledged me. I was ready to leave, when someone finally asked if they could help me. They take hours for a simple oil change, are expensive and lets just say I would rather they don't wash my car during service. It looks better dirty than it does after they wash it. Not to mention that I have had my car rummaged through while in for service as well. As for knowledge, well I still wonder how it is possible that I get an instrument panel light coming on in my car that tells me to service the stabiltrak, yet when I take it to them to look at it, they tell me there is nothing wrong with my car. Paul however did provide computer updates for free in lite of the recent problems I have had there, however I still have the light coming on, so the problem is yet to be fixed. I would love to take it back to have it looked at, I just don't have a day free to give up my car. Like I said before service is extremely slow here. On my last visit I sat in the customer waiting area with several other friendly customers, we all seemed to have the same opinion...great buying experience horrible service experiences. Harold in the service department is less than friendly, which of course doesn't help either.

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lchteacher
3/10/2013 12:26:43 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Greg  GanniGreg Ganni
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

Lavery is a great dealership to purchase or lease a car!!! This is the 3rd car I have leased and each time it gets better with the intergity, reliability, and friendliness that I receive from each staff and salesperson, especially from Greg Ganni. He has always told me everything about my car before I even ask the question. He is very loyal to his customers and makes you feel like family. I always tell people about Greg and let them know, if they want a great salesperson who has knowledge about the car you wish to purchase/lease, he is the one to see!!!

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pdgarlock
3/9/2013 1:09:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dave ShermanDave Sherman
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Lavery Automotive:

My wife and I went to the Cleveland Auto Show looking for a new car for her. Visited all the car dealers and sat in all the midsize and compact that gets above 30 mpgs. Last stop was the Chevrolet display and met with a young salesman who asked where we were from. We said Alliance Ohio, and he said there was a gentleman from Alliance and he introduced Dave Sherman to us. We talked about Alliance and told Dave we planned on visiting Lavery Chevy on Monday. On Monday, Dave welcomed us like family. Told us about the Dealership and their remodeling. He was upfront with us about what we could expect from him and the dealer. He had brought out a Cruze LT with a few options on it that he felt was just right for my wife. We were blown away. It had more on it than we usually get on a new car, but all was functional. We talked price and trade-in of my wife's PT Cruiser. We mentioned that we wanted to lease and he came up with a figure that our mouths dropped! After asking what I was driving, Dave mentioned that he could get me in a Cruze LS for the same lease! I said sold!!! So that Monday we walked out of the dealer with not one new Cruze, but two!! Both cars ride and handle wonderfully, are sharp looking, and we get great gas mileage. Dave introduced us to some of the employees that we would be dealing with for service and again they welcomed us as family. The way Dave and the Lavery Chevy greeted us and did everything to please us...I won't go anywhere else for a new car. Dave is an excellent salesperson who wasn't pushy, tried to sell us something we didn't want, gave us good returns on our trade-ins and made car buying enjoyable for a change!! Dave is the best and consider him a part of our family, just as Dave and the Lavery Family welcomed us into their family.

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