Leith Honda - Service Center

BUYER BEWARE! ! Leith Honda serviced my car and let me know about a fuel pump recall my car had. I take it in the next week for them to replace the fuel pump and ge ! Leith Honda serviced my car and let me know about a fuel pump recall my car had. I take it in the next week for them to replace the fuel pump and get it back that night. I drive 3 miles home and the engine starts to sputter…car will no longer start, all warning lights are on. I get towed back to Honda, they proceed to tell me it’s my battery…they replace it and give me my car back. I drive the next day, starts up, 4 miles into the drive car starts making crazy noises I turn it off and on again, doesn’t start. I get towed to Honda again… they tell me it’s my battery and would not provide a loaner. After the third tow in in a week they finally decide to look deeper into it. They find that they messed up an o ring during the fuel pump installation and tell me my car was xxxxxxx air instead of fuel. No apologies from the service providers for continuously telling me I’m wrong, when clearly they messed up. More

Dropped my car off January 3rd to be looked at. Got a call back the following morning saying they needed to order a part. Fine, but I needed to prepay almost $200. In addition, I was told I would get a c call back the following morning saying they needed to order a part. Fine, but I needed to prepay almost $200. In addition, I was told I would get a call when the part arrived. 1 week goes by, 2 weeks go by. I finally called and said where is the part I paid for. The guy tells me looks like its been in since January 7th, sorry your sales person didn't give you a call. In addition my options are to either wait a week or leave my car at Honda for over 48 hours. Aaron is the most incompetent guy on Earth and I'm shocked Chuck Prier runs service that way at Leith. More

I’m on my 3rd Honda Accord and I’ve always been treated very well by everyone here from the parts, service, and sales departments. very well by everyone here from the parts, service, and sales departments. More

Very personable and knowledgeable. Didn’t go in thinking I would leave with a new Honda (service appointment), but I did and I love it. I would leave with a new Honda (service appointment), but I did and I love it. More

Alison is an amazing saleswoman! She pays attention to detail, very patient and understanding, and always courteous. You can tell that’s it’s not just about the sale but also the happiness of the customer detail, very patient and understanding, and always courteous. You can tell that’s it’s not just about the sale but also the happiness of the customers! More

Sam was wonderful to work with! He was really friendly & patient as I took time to choose between different trim levels and color. He did not make me feel rushed, moreover, he was able to answer and provide patient as I took time to choose between different trim levels and color. He did not make me feel rushed, moreover, he was able to answer and provide all the information I needed to make the right decision as it is my first car. Everyone at the dealership was following COVID protocols and were really friendly. Had a memorable experience with Sam & Leith Honda! Thank you! More

Went to get my oil changed and tires rotated, waited about an hour and twenty minutes to get it done. Once I left the lot I heard the “wubwubwub” noise coming from my car. I drive the 9 minutes away to about an hour and twenty minutes to get it done. Once I left the lot I heard the “wubwubwub” noise coming from my car. I drive the 9 minutes away to my house and get out to find a screw lodged into my rear left tire. I immediately call service and speak to the rep who helped me. She told me to come back in and that they will take a look at it. I come back in and she gets a service tech to check it out. He says it is too close to the sidewall to patch it and I need a new tire. After he says that the service rep (who was great) says that after speaking to the service manager about my situation... I kind of stop her and say “wait are y’all trying to say this is my fault” she defers to her service manager so I just ask to speak to him. I go and speak to the service manager (Aaron Muller) and he says it is more likely I picked it up on the road than in their shop as they don’t leave nails around (it was a screw). I have the tire and rim warranty so I really don’t care and I let them know but the principal of the matter is they are trying to get away from something that is their fault. I even went as far as to just say I just want some admission that it is more likely that they did it and he says “so you want me to lie?”. I tell him he’s already lying and he ends the discussion there. Again all I even wanted was to have some decent customer service and have them admit to it being more likely. The rep I spoke to was very nice and so was the sales process but the service manager has soured me to the place. More

Horrible job. Unbelievable how they can hired a staff like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my ca like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my car off then after 5 hours I came to pick my car up which all dented and scratched but they said that is not their responsibility for when I asked them to check back with the security camera to see what was happed and they ignore it to me like I am just an Asian guys don’t know much English and they can treating me. I should call the police to do the report then. I will file a claim . This is my first time their and ever. Very awful and horrible place for unprofessional just like low class acting! More

Oil change to new car! Tim had a great sales tactic that caught my attention while getting an oil change. He delivered what he promised! :) Eddie was very helpful and didn Tim had a great sales tactic that caught my attention while getting an oil change. He delivered what he promised! :) Eddie was very helpful and didn't pressure at all. I felt everyone was doing their part to keep things cleaned due to COVID. More