Lexus of Cherry Hill - Service Center

Service agent Jamie was a great help. I wholeheartedly recommend Jamie. Service was excellent. I have been going there for years I wholeheartedly recommend Jamie. Service was excellent. I have been going there for years More

Service was excellent ! From the front desk who scheduled my appointment to the valet service and to the service specialist, the outcome was outstanding. I trust Lexus for o From the front desk who scheduled my appointment to the valet service and to the service specialist, the outcome was outstanding. I trust Lexus for our cars and and the assurance that they are safe to drive by my husband and myself! More

Very responsive to what I needed. They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need They kept me informed throughout the entire process service process. I trust my service advisor to not “upsell” me services I don’t need More

Excellent service. My car was ready when promised. I received a nice loaner vehicle for the time the car was serviced. The technician thoroughly checked my car. My car was ready when promised. I received a nice loaner vehicle for the time the car was serviced. The technician thoroughly checked my car. More

My service Rep Shannon Hicks did a tremendous job. I had explained what service I was looking for and he took the car in and handled everything required and kept me in the loop the entire repair proce I had explained what service I was looking for and he took the car in and handled everything required and kept me in the loop the entire repair process. Looking forward to my next scheduled service appointment at the Cherry Hill Lexus dealer location. More

Lexus of Cherry Hill, NJ was extremely accommodating when I dropped off our 2024 RX350 SUV for the 5,000 mile service I dropped off our 2024 RX350 SUV for the 5,000 mile service More

Cherry Hill Lexus came through for me again! I picked up a nail in my tire and they got me in for service asap for repair. Thanks Michael for providing excellent service. I picked up a nail in my tire and they got me in for service asap for repair. Thanks Michael for providing excellent service. More

I bought my current car from this dealer nearly three years ago. This is the second new Lexus I owned. Unlike last one, this time around my experience with them was very poor from the onset. Anyway, I years ago. This is the second new Lexus I owned. Unlike last one, this time around my experience with them was very poor from the onset. Anyway, I brought the car in for an inspection a few days ago with some engine issue I noticed. I mentioned to them last time when I had my routine service, and they thought it was due to the main battery, hence, replaced it. However, it didn’t solve the problem, and lately, it had happened regularly when I started the car, especially in the morning when the engine is cold. I left the car there overnight, yet they told me they can’t find anything wrong with it. They simply blamed the battery in key fob that needs to be replaced. The problem, however, is after the engine started and it has nothing to do with the key fob’s battery. I found them less enthusiastic in finding the issue. The adviser , John, I worked with even made me feel like I may have caused the issue and quoted me a service fee of $199, if that is the case. I remember one time in the past that he even argued with me about getting a loaner car for my service, and it was not because the service does not entitle to a loaner, but because it’d only take one hour or so to perform and, in his opinion, a loaner is not necessary. I am very busy in my profession, and can’t just sit around and wait. My problem still exist and I may have to find someone else to diagnose the issue. But never again will I buy from them, nor would I have any recommendation. Lexus is known for its quality and customer satisfaction. But I have found neither is true. I brought the car new and it was assembled in Japan. I got to test drive it as soon as it got off the boat. Yet there were already a few issues with it since I own it. With unsupportive staff and poor customer service experience at the dealership, I am less inclined to to do business with them again. More

Customer service is excellent and helpful. Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive Person is helping me at service department he is very patience and nice , generous . I’m very grateful for everything he has to deal with Progressive insurance they r worst person to deal with contact and has no zero professional work ethics at all to response back r even to call h back With Lexus they have so much patience to deal with I definitely recommend them all time thank you for your help Chris . More

John J is very attentive and open to my questions and offers appropriate suggestions and solutions. With his help, I am confident of his knowledge of Lexus cars. offers appropriate suggestions and solutions. With his help, I am confident of his knowledge of Lexus cars. More