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Lexus of Cherry Hill - Service Center

Mount Laurel, NJ

4.9
156 Reviews
Call Service Center (856) 727-1111

156 Reviews of Lexus of Cherry Hill - Service Center

Sort by
February 27, 2024

Everyone was very professional and polite. My car was service in a timely manner. Thank you More

by hope601962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Eller
Report | Print
Feb 27, 2024 -

Lexus of Cherry Hill responded

It's great to hear that your service visit went smoothly! Thank you for leaving the Lexus of Cherry Hill team a five-star review. Until next time!

Helpful
February 22, 2024

Excellent service on my 2013 Lexus E350 from this dealership and service writer John Joseph. More

by sharonrj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph
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Feb 22, 2024 -

Lexus of Cherry Hill responded

Sharon, we're thrilled John and the Lexus of Cherry Hill Team delivered 5-star service! Thanks for trusting us with your Lexus' needs. Until next time!

Helpful
February 08, 2024

They are excellent in the very way. The service representatives communication and listening skills are exemplary. More

by casscomp6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph
Report | Print
Feb 08, 2024 -

Lexus of Cherry Hill responded

We're delighted to know that you had an excellent experience with our team at Lexus of Cherry Hill. Thanks for recognizing our commitment to accommodating, communicative service - it means the world you can count on us!

Helpful
February 02, 2024

Great service from John Joseph & John in service dept. ! Nice to have a liner vehicle. More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Joseph & John in Service Dept.
Report | Print
Feb 02, 2024 -

Lexus of Cherry Hill responded

Patricia, thanks so much for the five-star review of Lexus of Cherry Hill! We are glad that John Joseph and John took excellent care of your vehicle. Until next time!

Helpful
January 31, 2024

Service Director Wayne Gross gave $200 cost of repair. When car picked up, bill was double! Insisted that $200 quote be honored. Very reluctantly he changed bill to $200, then stated “I don’t want you to More

by JS
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Gross
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2024 -

Lexus of Cherry Hill responded

I'm sorry to read about your experience with the service department. We strive for transparency in all our interactions, and it's disappointing to learn we've left the wrong impression. I understand how this could be frustrating, and I'd like to discuss this further. Please reach out at your earliest convenience - Thank you, Jamie Pratt - Service Manager - 856-727-1111 ext 1215

Helpful
January 27, 2024

Johnathan at ch Lexus took care of my extra key and my remote start from my phone. Very good service More

by Tcbforelvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Report | Print
Jan 29, 2024 -

Lexus of Cherry Hill responded

It's great to hear Johnathan was able to resolve your key and remote start issues promptly. Thank you for choosing Lexus of Cherry Hill!

Helpful
December 04, 2023

Received excellent customer service from Ginger when I took my Lexus in for mileage service. More

by Nmfrazier180
Recommend Dealer
Yes
Employees Worked With
Ginger Ruby
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Dec 04, 2023 -

Lexus of Cherry Hill responded

We're delighted to hear that you received top-notch service from Ginger! Thanks for choosing Lexus of Cherry Hill! See you next time.

Helpful
December 03, 2023

They did routine maintenance on time and got rid of the scratches on the back Lexus emblem More

by Blondsport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Cherry Hill responded

Thanks for the 5-star review of Lexus of Cherry Hill! We are here to help with any future service needs.

Helpful
November 16, 2023

Jamie is simply outstanding and took care of my Lexus, as always ! She’s the very reason why i bring my Lexus for service at the Cherry Hill Lexus dealership! More

by Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Robinson
Report | Print
Nov 16, 2023 -

Lexus of Cherry Hill responded

Marco, it's great to know Jamie provided outstanding service for your Lexus at our Cherry Hill dealership. We appreciate the kind words and look forward to seeing you next time!

Helpful
November 11, 2023

Great service; attentive, responsive and professional. The complimentary car wash at conclusion of service is great. Jonathan was an excellent service advisor More

by spschaming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Nov 13, 2023 -

Lexus of Cherry Hill responded

We're glad to know you had a great experience with our team at Lexus of Cherry Hill! It's wonderful that Jonathan was able to assist you effectively. Thanks for the review and we hope to see you again down the road.

Helpful
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