Lexus of Sacramento

We made an appointment for a test drive and we were greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all a greeted by Kent Owens. He was very professional, very polite. Since this was our first Lexus he gave us a rundown on the brand and what it was all about. After driving a couple of the RX350's, we had an appointment with the Cadillac dealer to test drive a 2012 SRX. We ended up coming back about 4 hours later and inking a deal on a 2012 RX350. We did the Costco pricing and were very happy with the no-haggling way of buying a vehicle. Kent was busy with another client when we came back so we did the deal with Michael Kennedy...very nice and very knowledgeable. He even paired our Iphone and Motorola phones and downloaded the address books. Mike Zinda the finance manager doing all the closing paperwork was great. It's always a pain to do all that paperwork, but we chit-chatted and told stories and it went fairly quick. Nice fella. To show you what kind of customer service they do here, I have to let you know what happened the next day when we came back to get our old car. On the way in there we got hit with some bird dung that I swear came from a giant condor! I was pissed and drove like 70-80 mph to get in there and get it cleaned up. I hurried in and asked for Kent and told him what just happened. He said the porter was not in yet, so he just took off his jacket, rolled up his sleeves took it upon himself to get it cleaned up. Wow! Needless to say, I was impressed. I was in watching the game on tv and Kent was out in the breezeway helping my wife get a few more contacts loaded. These guys go all-out. If you are in need of a new ride and are considering a Lexus, you'll be wise to look up Kent Owens and Michael Kennedy. Thanks guys, Rich Lawson More

From the first call to the last call this dealership is extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price extremely professional. We worked with Internet Sales as part of the Costco New Car Purchase Program. We knew what was available and what the price was before we ever saw the car. When we arrived we test drove it, filled out the paperwork and left with the car. Never has a car purchase been so relaxed and enjoyable as this one. The Finance Department were easy to work with. No hard sales on the optional items. They were shown to us as an option and the benefits explained with the price. Absolutely no pressure. More

Bought a 2009 Lexus LS460 in Feb. 2009; numerous problems with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me with sales and service issues on a $86 thousand dollar car! 1. Went back on a verbal sales agreement on price that was made with a handshake; made me re-negotiate because salesman screwed up, and salesman quit the next week. 2. Tires were worn at 19,000 miles, did not disclose poor wear from factory on an expensive car. 3. Has left valve stems off of tires when checked. 4. Has said that 4 different tires on this car, and my other Lexus, needed new tires, when the tread was enough for another 3 thousand miles (checked by two independent tire dealers, with written proof.) 5. Failed three times to replace simple plastic gromet, after repeated requests. 6. Salesman promised free map upgrade for nav system, which also was a lie. Please beware of repeated mistakes, false promises, and poor service. Had to have Lexus corporate involved for restitution; service program only designed to sell or repair things that are not needed, and charge you for things that you don't need. Please, please, use another reputable Lexus dealer! More

I just wanted provide feedback regarding Mitch in the Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a Service department. Every time we meet with him, he has been great. He is very professional yet also friendly. He makes sure I have a loaner or a ride to work when needed. He also is very good about calling me to keep posted on the status of the service work. He is very responsive whenever I call him and leave a message. Mitch is a pleasure to work with and I will continue to request him as my service specialist. More

When my wife and I arrived we were greeted with a hand shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard t shake and a smile. Mr Herdon's product knowledge far out weighed his competition. Once we explained our situation to Mr Herdon he worked very hard to accomadate us. I feel we purchased the automobile for the money we could possibly get. Thank you again Rpbert Herdon and the entire staff at Lexus of Sacramento! More

From the moment I walked in, I already knew that I was going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with going to purchase a car from this dealership. We walked in with a hungry child and Robert was able to find him chips and gave him a toy to play with. I can't say that about any other dealership we've gone to. At our first visit, Robert was very thorough and took his time to show us different models. He was articulate in answering all the questions that we had and giving us options accordingly. Ultimately, I decided to wait for a car that had just shipped from Japan. My car arrived a week earlier than expected and during that time, Robert consistently kept me updated on its status. Robert was extensive in showing me the different features in my car and has made himself available for any questions that I may have in the future. What I appreciated the most was the "family" atmosphere that I got from all the folks at Lexus of Sacramento. Each experience was friendly, thorough, and professional. I liked the fact that there was no rush to "get the money" and to get us out. We heard pleasant and funny stories, we laughed and smiled. I would highly recommend Robert Herndon for a great Lexus experience! More

Robert was an outstanding professional reprensentative for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the for Lexus of Sacramento dealership. He was extremely knowledgable and helpful in explaining the functions of our new car, as well as emphasizing the important parts to get us on the learning curve. We would be proud to refer our friends and family to Robert. Tom & Mailyn Scott More

Kent Owens should held as an example to what customer service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experien service is all about. We had leased a RX 350 in 2007. We where part of the Lexus familiy. He really means that and provide an outstanding experience. We Leased another new Lexus the IS-250. My wife and I had some tough times the last two years but never missed a payment. With just that Kent was able to find a way to get us into a new Lexus. More

We stopped at the dealership to look at a Lexus ES 350. We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models We had not been in a Lexus, much less driven one, but our mechanic suggested we look at one. We had test driven the Honda Accord, and a couple models of Acura earlier in the week. Kent Owens was our salesman, and though he was very busy, he told us why we were going to love the Lexus sedan, and took us for a test drive. I immediately loved that car, though it was pricier than what we originally planned to spend. Kent ran some numbers for us, and as we were 45 minutes late for a dinner event, we took the papers and left, saying we would call the next day. The next afternoon, I called Kent and we made a deal on the car. Kent said we had to pick it up that day if we wanted it at the price quoted, so we went in to pick it up. Again, the dealership was swarming with people hoping to make an end-of-year deal, and it took some time to complete the paperwork, but we drove away with our car, and an appointment to come back in a couple of days for an orientation. When we returned, Kent spent at least two hours going over everything with us, including setting up our I-phones with the blue tooth system. We are very happy with the way we were treated, and thoroughly impressed that at no time, did anyone try to tack on any expenses that had not been quoted right up front. This was not our experience with other car dealerships. Additionally, handling the paperwork went smoothly, with no pain. We received everything we expected, and more. Janet Thomas More

Our sales rep, Daryl, was extremely knowledgeable, very professional with a low key attitude that made the process of buying a new Lexus IS 350 a very enjoyable experience. I never felt pressured throughou professional with a low key attitude that made the process of buying a new Lexus IS 350 a very enjoyable experience. I never felt pressured throughout this entire process and the end result ended up very favorable for me and my wife. I would highly recommend Daryl and Lexus of Sacramento to all my friends and family. More