Lexus of Seattle

Outstanding service in every respect. Our salesperson, David, was friendly, knowledgeable, and helpful, without being pushy or aggressive. He made a fantastic first impression on our initial visit and cal David, was friendly, knowledgeable, and helpful, without being pushy or aggressive. He made a fantastic first impression on our initial visit and called afterward to thank us for visiting and to ask if we had further questions. These simple acts of kindness and courtesy really set him apart from other car salespeople we've encountered, and we got the distinct impression that this was the result not only of David's personality but also of the culture of Lexus of Seattle. We took the financial services manager at her word when she stressed the importance of word of mouth recommendations and repeat customers. We really came away with the feeling that we'll be happy to revisit the dealership, whether for a service visit or to eventually purchase our next car. More

I went to this dealership to test drive an RX 350. I I went to this dealership to test drive an RX 350. I called in the morning to arrange a time with Jennifer and left her a message, and she never ret I went to this dealership to test drive an RX 350. I called in the morning to arrange a time with Jennifer and left her a message, and she never returned my phone call. When I called back, she sounded annoyed and said that they would just have one of the salesman help me. I then arrived and asked for her and she did not come to greet me and the first salesman to approach me was the one that ended up helping me. He was helpful but standoffish and was directive and not engaging. I felt as though I was judged as my friend and I, both professional business people in our mid-30's, and appear younger than our age, arrived wearing our saturday clothes - casual & in blue jeans. When it came to pricing, prior to my visit I had been told I would be offered $500 over invoice. The price quoted during my visit was actually 2,000 over invoice compared to the KBB invoice price. I also discussed trading in my Honda Accord, which they only offered me $5500 for (Low KBB value for fair condition is $8700. It is in excellent condition, which equates to a KBB value of $10,600) I was prepared to pay cash for this car, regardless of the trade in. Overall, from a customer service standpoint, it did not appear that this dealership wanted my business, and as a result they will not get my business. More

I bought my 2003 is300 from Lexus of Seattle in March of 2003. It was the first high end car dealer, that treated me like a human being. I went to bmw of bellevue which treated me well, but the employees 2003. It was the first high end car dealer, that treated me like a human being. I went to bmw of bellevue which treated me well, but the employees of seattle did what it took to get my business (Price #1 factor). <br><br>I had a problem w/ the clutch, and they replaced it without question and gave me a nice rx330 w/ 100 miles to drive while it was being fixed. I know it's not the dealerships fault the clutch had issues, but I never doubted their ability to fix it, or was disapointed by the quality of service.<br><br>The one small complaint that I have about this dealership, is after service they make to many follow up calls. I am on of those people that no news from me is good news. Sometimes they I had 3-4 messages on the machine after coming back into town. Some people may actually appreciate this I however didn't.<br><br> More