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Liberty Subaru - Service Center

Emerson, NJ

4.4
63 Reviews
Here at Liberty Subaru we have made a considerable investment to ensure that your vehicle is properly serviced and you are completely satisfied with your Subaru ownership experience. - Our service facility utilizes the latest equipment and Subaru special tools/diagnostic equipment. - Our technicians are Subaru trained and certified on the latest Subaru technology advancements. - We use only Genuine Subaru Parts which are exactly engineered and designed to fit your vehicle. Performing routine vehicle maintenance will prolong the life of your Subaru, optimize fuel economy and result in a higher re-sale value. In order for us to help you maintain your Subaru in a manner that keeps it trouble-free and a pleasure to drive for many years to come, you should be aware of the maintenance intervals and requirements. Listed below is the Liberty Subaru recommended maintenance schedule. Oil Change Service (every 3,750 miles) Minor Service (every 7,500 miles) Intermediate Service I (every 15,000 miles) Major Service I (30,000 and 90,000 miles) Major Service II (60,000 and 120,000 miles) Timing Belt Service (105,000 miles) This schedule is based on the recommendations found in the Subaru Warranty and Maintenance Handbook. Additional services may be recommended based on local climate, road conditions, vehicle usage (repeated short distance driving, towing, etc.) and our years of experience with local driving conditions. Not all services are applicable to every model/model year and in some cases prices may vary by model or equipment. Prices are subject to change without notice. Your service adviser will explain and confirm pricing details at the time your Repair Order is written. ** Note: Some 2011 model year and newer vehicles require the use of synthetic motor oil due to the advancement in engine designs for improved fuel economy and endurance. We recommend Genuine Subaru Synthetic Motor Oil, which was developed specifically for the new engine design.

55 Kinderkamack Rd

Emerson, NJ

07630

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63 Reviews of Liberty Subaru - Service Center

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April 10, 2024

Disappointed with the service department at Liberty. My appointment was for a oil change and rotation, but it took two hours to even get seen by a technician. Once they looked at my car, they told me my More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Osterlof
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Albanese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Liberty Subaru responded

Hello, Tom...thank you for taking the time to leave comments about your experience at Liberty Subaru. Positive or negative, feedback is how we continue to improve! Unfortunately, there are a lot of people named "Tom" in our system...without knowing which one you are, I'm unable to dig more into your experience to figure out where we might have dropped the ball. I see that you tagged Bob Osterlof as the person that you worked with...Bob retired over a year ago, so maybe this wasn't a recent experience? Again, no way for me to tell based on the information provided, but I would love to connect and see where we could have done better. Please reach out at your convenience!

May 16, 2023

Again Garrett was very helpful and polite, gave us a loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Li More

by aperegudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Eibert
May 16, 2023

Again Garrett was very helpful and polite, gave us a loner and fixed our car in very short time, can't be thankful enough. I always will highly recommend him to anyone who have any service needs, and Li More

by aperegudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Eibert
April 07, 2023

I have purchased 2 Foresters with Jeff Miletta's help. I am now in the market for a 3rd and headed right for Jeff's desk. He is always very knowledgeable and never pushy. He always takes the time to an More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Miletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2023

Garrett, what a guy let me tell you, always such a pleasant to deal with, always helpful polite and straight to the point. I highly recommend him to anyone when it comes to service your Subaru, thank More

by aperegudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Eibert
Mar 21, 2023 -

Liberty Subaru responded

Aperegudin, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you for providing your feedback following your recent experience with Garrett and our Liberty service team! We hope you continue to choose us for all your automotive needs! Take care!

December 23, 2022

I came without appointment and was greeted by the guy name Garrett Eibert, who was very polite, listened to my concern, and most important resolve the issue same day, so our family Forester is 100% ready More

by aperegudin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garrett Eibert
Dec 27, 2022 -

Liberty Subaru responded

Aperegudin, in order to deliver the best experience possible, we strive to set high expectations for ourselves. We're so glad to receive your positive review regarding your visit with Garrett and Dan! It's fantastic to hear they were able to address all of your needs and provide you with an excellent experience! We're grateful to have earned your business, and we hope to see you again! Have a great Holiday, take care!

June 15, 2022

I purchased a new 2020 Subaru Outback from Liberty Subaru. I am really pleased with their Service Department - very professional and customer focused. Have brought this car in for a few oil changes an More

by David Elliot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Goon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Liberty Subaru responded

Thank you, David Elliot! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback and are grateful to be your number one choice for your automotive needs, take care!

February 24, 2022

We very recently purchased a car from Liberty Subaru and Nilsson Guzman was our salesperson. We were very satisfied with his professionalism and the time he took to explain everything to us. He went over th More

by kitty64357
Recommend Dealer
Yes
Employees Worked With
Nilsson Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Liberty Subaru responded

Thank you for choosing us at Liberty Subaru, we appreciate the great recommendation! We're happy to hear our team provided you with a transparent and stress free car buying experience!

January 24, 2022

I've always trusted Liberty Subaru with my car. My family has always gone to Liberty Subaru for service and I will continue to bring my car in. Bob Osterlof has always been so kind and is so knowledgeable ab More

by SubieLvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan "DJ" Meola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Osterlof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Albanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Armeli, Edgar Gonzalez
Jan 27, 2022 -

Liberty Subaru responded

Thank you for choosing us here at Liberty Subaru, it's great to see you back again! We're glad to hear our service department took amazing care of you, they are some of the best! We can't wait to be of service again in the future , safe travels!

December 29, 2021

I know Edgar since he was in Express Service, and he is always being polite and right to the point, always serviced our cars in a timely matter, thank you for that, and this time, we came to pick up our ne More

by aperegudin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez
Jan 01, 2022 -

Liberty Subaru responded

Hi, aperegudin! Thank you so much for your feedback on our Service team! Edgar is a shining star among our service advisors, and we're happy to hear that he takes good care of you!

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