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437 Reviews of Lombard Ford - Service Center
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March 25, 2024
Kyle is great he is very helpful, and he always take care of me on my appointments. and making sure everything is done properly. awesome person!! of me on my appointments. and making sure everything is done properly. awesome person!! More
by stanm0
Verified CustomerEmployees Worked With
Helpful March 16, 2024
A week after getting my new truck, I had to go back and have them replace the door actuator. After returning home notice d they dropped a screw inside the door while replacing the actuator now it’s just ra have them replace the door actuator. After returning home notice d they dropped a screw inside the door while replacing the actuator now it’s just rattling every time the door is open or closed… so I went back for an oil change I personally showed this issue to the service manager drew so it gets fixed, after the oil change I get in and checked the door and they flat out lied on the paperwork saying they fix it… well the screw still making the rattle. I will never get any service at this dealership… More
by angeloamendez
Employees Worked With
March 14, 2024
Emma Allen has provided me with exceptional service when I have purchased extended warranties for my family's Ford vehicles. Not only does she provide professional guidance about what plan to purchase that I have purchased extended warranties for my family's Ford vehicles. Not only does she provide professional guidance about what plan to purchase that will best meet my needs, she has saved me hundreds of dollars having priced the same ESP Ford extended warranties with other Ford dealers. I just lengthened a warranty that was to expire in a couple of months. Emma notified me about an upcoming pricing increase for the warranty so I could time my purchasing. With the cost of vehicles and the price to repair them out of warranty these days, I wouldn't own a vehicle without an official manufacturer's extended warranty for service at any Ford dealership. More
by stmtyler
Employees Worked With
March 14, 2024
Purchased my 3rd Premium CARE from Lombard on line with Emma She is great and very professional Emma She is great and very professional More
by Baitcamp2001
Employees Worked With
March 12, 2024
I would recommend this dealership to anyone. Customer service is excellent and I am very impressed with the treatment I received. Customer service is excellent and I am very impressed with the treatment I received. More
by jlclmrep
Employees Worked With
March 05, 2024
This is the second time that Emma Allen has assisted me with an ESP Ford extended warranty purchase. What is most noteworthy is that I live in North Carolina and purchased my Lincoln’s locally to where I with an ESP Ford extended warranty purchase. What is most noteworthy is that I live in North Carolina and purchased my Lincoln’s locally to where I live. This fact however did not make an impact on the outstanding service I received from Emma. She is truly a professional who represents the Dealership exceptionally. More
by bob.weiss
Employees Worked With
February 15, 2024
Very good experience as always. Car was ready and completed in time promised. Very good experience at Lombard Ford Car was ready and completed in time promised. Very good experience at Lombard Ford More
by williamgreenberg
Employees Worked With
February 09, 2024
Purchased a new car, Rob was wonderful and helped me through the whole process. For years we’ve bought our cars through Lombard Ford and have always had them serviced there. Everyone in all departments through the whole process. For years we’ve bought our cars through Lombard Ford and have always had them serviced there. Everyone in all departments have always been very helpful, polite and kind. A big thank you to everyone!! More
by jtibbets
Employees Worked With
February 07, 2024
Easy to work with and don’t do anything unnecessary to inflate the bill. It’s always a please to work with the service department of the dealership. inflate the bill. It’s always a please to work with the service department of the dealership. More
by Danjohnson211
February 05, 2024
Drew is a consummate professional. All work was done on time and I'll bring it in for the next service interval! All work was done on time and I'll bring it in for the next service interval! More
by MMANS
