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Lombard Ford - Service Center

4.8

24 Lifetime Service Reviews

385 New Hartford Rd, Barkhamsted, Connecticut 06063

24 Reviews of Lombard Ford - Service Center

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July 19, 2017

"more than fair"

- paul

a big shout out to larry wright and the service team at lombard ford.. my pre-owned transit needed a wheel bearing and a wheel axle. i thought i would be paying for this repair. larry did some digging and discovered my vehicle was under warranty. yay, the repair was completed in a timely fashion and i am very very pleased. highly reccommended

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Recommend Dealer
Yes
Employees Worked With
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 26, 2017

"Great service at Lombard Ford"

- Dave Parker

Larry and all the folks at Lombard Ford are outstanding! I've had nothing but positive experiences when getting my truck serviced. They consistently deliver great service and have exceeded expectations. I'm sure I'll continue working with Lombard for years to come.

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Customer Service
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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 13, 2017

"Excellent Customer Service"

- Judy DB

We've been customers of Lombard Ford for years now. The Service Department has always been accommodating and easy to work with. We especially appreciate dealing with Larry Wright because he is always up front with what needs to be done and gets it done for us quickly. Good job.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 09, 2017

"Great Service!"

- diane1

I have been coming to Lombard Ford for decades! Always great service and they go the extra mile. The people are always friendly and I have confidence they will stand by their service.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 05, 2017

"Expert Service"

- brasscityrag

Service at Lombard is always a pleasure. Never any pressure to perform work that is not needed The work done is always explained very thoroughly.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Tymosko
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ed Obrien
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
George Fogarty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Darryl Case
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Scott Robbins
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 14, 2017

"Lombard Ford Service - Excellance personified!"

- Dennis

Larry Wright, the Service Manager at Lombard, is extremely knowledgeable about Fords, friendly, honest & straightforward, and very hardworking. His crew is timely, very skilled, and attentive to details. Larry is a "one of a kind" manager, who is attentive to his employer's interests; while treating his customers as if they are family. He is the backbone of that dealership. One of his biggest assets is his willingness to take the time to explain the reason for major repairs - and explain it in a clear and concise manner. I am driving my 3rd Lombard Ford; largely because of him.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 11, 2017

"Service Fantastic!"

- nofaux

Took my Ford Raptor in for an oil change and check up. Larry explained all points check in detail. I feel totally confident in the services provided.

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Recommend Dealer
Yes
Employees Worked With
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 28, 2017

"Very Helpful"

- Noah1004

Betsy is wonderful. She went above and beyond to make sure my car was fixed fast and is safe. She helped me understand how incorrect work was previously done by another service vendor and easy resolved it so my car was returned to me safer than it was when I dropped it off. She communicated with the other service vendor by sending pictures and descriptions of what was done incorrectly. Advised the other service vendor to help me because the service they provided was just not quality for what I paid. Betsy is kind, and really can make a not so fun experience enjoyable. Who laughs after paying for services they didn't expect on routine service appointment. She also is willing to provide me with the information I need to file a claim with the other service provider. Thank you Betsy.

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Recommend Dealer
Yes
Employees Worked With
April 18, 2017

"outstanding service"

- Gail

Everytime I go in for service the employees there are extremely pleasant and helpful. They keep you well informed of what needs to be done on your vehicle. I've been at several other service departments and yes they may have been faster but the quality of work was not as good. These employees take there time and are more efficient which to me shows they care about the quality of work they do.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 18, 2017

"Great Dealer Service !"

- Lou T

In the nearly 16 years I have been trusting my car to Lombard Ford I have never been less than completely satisfied with their professional level of customer service. Larry Wright and his staff have been friendly, informative and overall a pleasure to deal with. I don't hesitate to recommend them to anyone who asks and even to those who don't. This dealership represents all that I look for in the care of my Ford cars. My thanks also to Rob Lombard for running his dealership the way customers would like and expect, but too often don't receive.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Betsy Koenig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Larry Wright
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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