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Longo Toyota

El Monte, CA

4.8
4,463 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office. If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities. Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon! Team Longo Toyota!
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3534 Peck Rd

El Monte, CA

91731

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Showing 4,463 reviews

April 26, 2024

I arrived on time for my appointment, however, service was not provided on time. For an oil change, it took more than 3 hours More

by mustang
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Chu
Apr 26, 2024 -

Longo Toyota responded

Please accept our sincere apology for the long wait you endured during your recent visit to our dealership and cannot thank you enough, for being pro-active in setting your appointment in advance for service. Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices. Thank you for sharing your viewpoint

April 26, 2024

Very good I really liked the-service and working with Alex , he was very professional and quick. More

by Arin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Clean, accurate as it should be if talking about the real Toyota Dealership and overall. More

by Demitry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Have been dealing with Longo Toyota for years and will keep coming back awesome experience. More

by Robert.reynaga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Apr 25, 2024 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your auto care needs. Make it a great day Mr. Reynaga and THANK YOU for the trust you have in our team.

April 24, 2024

Francis is excellent in her service. She is very attentive and friendly. You don’t get that all the time from a busy dealership like this Longo Toyota. We would definitely book our futur More

by Emma S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Longo Toyota responded

Thank you Emma for sharing your voice online about your most recent service visit @ Longo Toyota | Frances. We're humbled to serve you

April 23, 2024

Very impatient, using vulgar and rude language. I don't discriminate against anyone's appearance, but as a service industry, the salesperson's behavior and demeanor are extremely uncomfortable. I d More

by perter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joan Zhao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Longo Toyota responded

We do prepare all our team members on the importance of not only meeting our guests’ expectations but exceeding them and we would like to take this opportunity, to extend our apology you were not able to witness this during your visit @ Longo. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. We wish you well in finding the vehicle of your dreams and once again apologize we couldn’t be the dealership to do so.

April 21, 2024

Jimmy Phan was the best! He was helpful, not pushy, and provided upfront pricing that stayed the same without crazy markups. He was informative and made my experience at Lon More

by DinaC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Longo Toyota responded

We are grateful to have your business, Dina. Thanks for taking the time to leave us a review! - Team Longo Toyota

April 21, 2024

Good and very good place. Professional and nice communication from the service department all the best until now More

by Windz1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Nono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian,bernal
Apr 22, 2024 -

Longo Toyota responded

We're happy you stopped by Longo Toyota and delighted knowing the team took wonderful care of you during your visit. Hurry back

April 21, 2024

Awesome fast, friendly and transparent sales. I visited several dealerships before being told to visit the best Toyota Dealership in the country. I wasn’t sure why until I purchased a vehicle si More

by CJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Longo Toyota responded

CJ - What a wonderful review! It really means a lot to see this feedback about our team and we are so glad to hear that your drive home from Longo Toyota a satisfied customer. Thank you for your support and please enjoy your brand new 2024 Tundra Limited Imax Mega - nice job!.

April 21, 2024

Experience was great and the customer service was amazing. Would definitely do business with them again!!! More

by VeryHappyCustomer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Eroh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Longo Toyota responded

What a great way to begin our week @ Longo Toyota with such a kind posting - Thank you & welcome to the Longo family

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