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Longo Toyota
El Monte, CA
4,542 Reviews
At Longo Toyota, our goal is to provide each guest with a seamless experience when it comes to your vehicle needs. You now have more options than ever to buy or service your car. With Longo Direct," you may now buy and service from the comfort of home. You can shop and purchase 100% online and we will deliver the vehicle sanitized to you. For service, you can schedule a touchless pick-up and delivery of your vehicle or our mobile service truck come and perform selected services at your home or office.
If you prefer, you may visit us at Longo Toyota and we would be happy to take care of your vehicle purchase and servicing needs. Please know that the health and safety of our guests and team members remains a top priority, so we stay updated on all state, county and local guidelines. It remains our priority to ensure you are healthy and safe whether it’s sanitizing your vehicle, enforcing social distancing, or deep cleaning our facilities.
Thanks for your loyalty and patience. We look forward to seeing you or hearing from you soon!
Team Longo Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 9:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 4,542 reviews
June 09, 2024
Excellent service very helpful knowledgeable I will definitely refer them to others. My salesperson and assistant were excellent. definitely refer them to others. My salesperson and assistant were excellent. More
by Vahan
Helpful June 08, 2024
Ruben treated my husband and me very professionally at Longo Toyota. He’s very knowledgeable, and fast and gave us a very pleasant experience. Thank you Ruben! Longo Toyota. He’s very knowledgeable, and fast and gave us a very pleasant experience. Thank you Ruben! More
by aljcruzmoreno
Employees Worked With
June 08, 2024
Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More
by Susieqtness
Employees Worked With
June 07, 2024
Excellent service but the only thing we waited for 5 hours because they are busy. hours because they are busy. More
by Bonnie
June 07, 2024
This was my first time at Longo Toyota and the service was amazing! Ruben was excellent and very patient as we looked at vehicles and completed all paperwork to purchase a vehicle! He explained everything was amazing! Ruben was excellent and very patient as we looked at vehicles and completed all paperwork to purchase a vehicle! He explained everything thoroughly and was very kind! We felt stress-free and comfortable during the entire process. Thank you so much again Ruben for making our experience great! I would highly recommend him as a dealer to others who are looking into buying a car! More
by Carla
Employees Worked With
June 06, 2024
The service rep, Daniel Lopez was efficient, profound courteous. He is knowledgeable about my car. courteous. He is knowledgeable about my car. More
by deanna.go28
Employees Worked With
June 05, 2024
Best dealership to buy a car! Longo provides the best service and has everything you need! Has become my go to place since my first purchase and won’t be my last! Issac and Marc Longo provides the best service and has everything you need! Has become my go to place since my first purchase and won’t be my last! Issac and Marcos went above and beyond to exceed all our expectations and have secured a loyal customer. Highly recommend them to everyone. If you’re going to Longo make sure you ask for them! They will both treat you like family and I have a lot of trust and respect for them. They are hands down the best people to work with! I guarantee you won’t go wrong with them! More
by Alex
June 04, 2024
Everything was quick and efficient. I was notified early on the finished maintenance of my car, and pick-up was easy. I was notified early on the finished maintenance of my car, and pick-up was easy. More
by A
Employees Worked With
June 04, 2024
Our service advisor, Ethan Su who always provides remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after remarkable service to me and my family. He is patient to listen and explains thoroughly. Thank you for your great support. However, this time after Longo Toyota did the service on my car, the switch that moves the driver seat didn't work at all. I waited at the pickup and delivery area, I requested a technician to look into it. The technician named Robert came. Instead of checking on the switch, Robert made a statement "Your car is old". He said the technicians are taller, they have to move the seat to back further, so they have enough room to work on my car. I told him even my car is old, but I kept up with maintenance. The switch has been working fine every day but after they did the maintenance the switch was completely not working. I told Robert they pushed the seat too far; my feet can't reach the gas accelerator pedal and the brake pedal; I can't drive my car home. Robert then pushed and pushed and pushed the parts under the driver seat. Thank God the switch started working again. My point is I don't mind losing additionally half an hour to wait for the fix, the problem is how RUDE Robert treated me as the customer. I wish Longo Toyota would give better customer service training to their service technicians. More
by sofia
Employees Worked With
