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MINI of Annapolis

Annapolis, MD

Overview
Reviews
4.8
251 Reviews
Call Dealership (855) 997-0436

21 Old Mill Bottom Rd

Annapolis, MD

21401

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Showing 251 reviews

March 05, 2024

Performed fast and friendly service in very reasonable time frame while I waited for the vehicle to be completed. More

by Freddiemac
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Mar 08, 2024 -

MINI of Annapolis responded

We're thrilled to hear that you had a positive experience with our service! Fast and friendly service is what we aim for, and we appreciate your feedback. Thank you for choosing us for your vehicle needs!

Helpful
March 05, 2024

Service was good. The people we courteous, polite and very helpful! Also Quick and to the point More

by What is a screen name?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae and Jessica
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Mar 08, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 05, 2024

Fast, efficient, courteous. Excellent follow up to insure my mini is operating as it should! More

by Carrielawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Mar 08, 2024 -

MINI of Annapolis responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 03, 2024

They are friendly, they keep me up to date on what is going on with my car. More

by namastetennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James??
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Mar 06, 2024 -

MINI of Annapolis responded

We appreciate your feedback! It's great to hear that our team was friendly and kept you informed about the progress of your car. Customer satisfaction is our priority, and we're here to assist you with any future automotive needs. Thank you for choosing our dealership, and we look forward to serving you again!

Helpful
February 29, 2024

My 3rd Mini from this dealer. Because of the excellent service & effort they put into making the deal happen. The entire team from sales, Ayan Teal, to thru financing & tag work t More

by dianaenelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teal
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Mar 03, 2024 -

MINI of Annapolis responded

Congratulations on your third Mini from us! We're thrilled to hear about the excellent service and effort the team put into making the deal happen for you. We value your continued trust and look forward to serving you again in the future!

Mar 03, 2024 -

dianaenelson responded

Again, follow-up for the sale was terrific!!

Helpful
February 29, 2024

Outstanding work to complete a purchase. The entire team made it work! Especially important since my car was o More

by dianaenelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teal
Report | Print
Mar 03, 2024 -

MINI of Annapolis responded

It's fantastic to hear that the entire team worked together to complete your purchase, delivering outstanding service. We appreciate your business and look forward to serving you again in the future.

Helpful
February 20, 2024

Mini of Annapolis is the best! Their customer service is top notch. My experience with the service department has ways been a pleasure. They keep me posted on the status while wa More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King, John Garcia Manzo
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Feb 24, 2024 -

MINI of Annapolis responded

Thank you for your glowing review! We're thrilled to hear that Mini of Annapolis has provided you with top-notch customer service and that your experiences with the service department have always been a pleasure. It's great that they keep you informed throughout the process, explain the work done, and provide detailed information on your car's condition. Your satisfaction and confidence in the maintenance are of utmost importance. We appreciate your kind words and the 10-star rating you would give if possible. Thank you for choosing Mini of Annapolis!

Helpful
February 12, 2024

Bryan is service is great! ! He is very much appreciated!! Thanks Bryan I greatly appreciate all of your help!! More

by tophergarvinCGarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan (Service Department)
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Feb 14, 2024 -

MINI of Annapolis responded

Thank you for taking the time to acknowledge Bryan's excellent service! We're delighted to hear that he has been a great help to you. We value your business and look forward to assisting you in the future!

Helpful
February 09, 2024

Rob and Cory were great: efficient, friendly, and thorough. They keep my car in shape for the 97 cooridor commute. I appreciate the car wash at the end of each service appointment as well. It’s great More

by Mzquadz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob and Cory
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Feb 13, 2024 -

MINI of Annapolis responded

We're delighted to hear that Rob and Cory provided you with efficient, friendly, and thorough service. Keeping your car in shape for your commute is a priority, and we're glad they could assist with that. It's also wonderful to know that you appreciate the car wash at the end of each service appointment, leaving your car clean. We appreciate your business and look forward to serving you again in the future!

Helpful
February 05, 2024

The Service Desk personnel was efficient and courteous. The Technician, knowledgeable, informative and courteous. All in all, I had an excellent and outstanding experience. More

by nmaztec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Report | Print
Feb 08, 2024 -

MINI of Annapolis responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

Helpful
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