Mac Haik Ford Lincoln - Service Center

I went and Tim my service adviser did a great job in setting me up with service and it was much quicker than I expected the next day my car was ready. Then Nina set me up with a loner and the process wa setting me up with service and it was much quicker than I expected the next day my car was ready. Then Nina set me up with a loner and the process was seamless. The whole process by the both of them was very organized and above and beyond my expectations!!! Mac Haik is my new service dealer for sure. More

I was very disappointed with the offer for my car as well as the price for replacement. I received an estimate from Carfax for $ 4000.00 higher than the trade in offer---Carfax proposal came as part of Mac as the price for replacement. I received an estimate from Carfax for $ 4000.00 higher than the trade in offer---Carfax proposal came as part of Mac Haik service and I did not receive the $ 4000.00 incentive being offered for the 2023 model. In total $ 8000.00 difference. Too much to make a deal. More

My advisor was Sophie Rosa (allegedly). I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor I was told upon checking in that she was my advisor. Sophie was sitting close by, was not busy (except on her phone), did not make eye contact nor did she acknowledge me in any way. The gentleman that checked me in (Shay Piel) advised my service appointment would take 1 to 1 1/2 hrs to complete. 2 hrs later, I walk outside for some fresh air and I happen to see my vehicle. I walked back inside and the same gentleman (Shay Piel) who checked me in was now the only person at the counter. I asked about my vehicle and he said, "Oh, someone put your ticket on her station and not in the box on the wall." He appologized and immediately began checking me out. Apparently, Sophie was now at lunch. Had I not asked, no telling how much longer I would have been sitting there. The only reason why I gave 2 stars is because, Shay was extreemly nice and the actual vehicle service was great (as expected). But since Sophie was my "dedicated" advisor, I do not want her getting credit for the work that someone else had to do on her behalf. More

The service lately has gone down from my past experiences. They just don't seem to be as good as they once were. experiences. They just don't seem to be as good as they once were. More

Service was provided in reasonable time, professionalism and courtesy, was informed step by step of time and work used and performed on my vehicle and courtesy, was informed step by step of time and work used and performed on my vehicle More

Shay Piel was great to work with! He had great follow up and made communication really easy for me since I was out of town. He had great follow up and made communication really easy for me since I was out of town. More

Service was particularly good with no issues. My problem was addressed and repaired in a reasonable amount of time. My problem was addressed and repaired in a reasonable amount of time. More

Brought vehicle in to have LoJack and wheel locks installed. They were quick and got everything setup. installed. They were quick and got everything setup. More

Always excellent service. Service department completed the repairs to my vehicle in the time frame as pr. Service department completed the repairs to my vehicle in the time frame as pr. More

Very pleased with the experience. This was my first new auto purchase in 16 years. Highly recommend Mac Haik in Georgetown. Troy went above and beyond facilitate the buying process. This was my first new auto purchase in 16 years. Highly recommend Mac Haik in Georgetown. Troy went above and beyond facilitate the buying process. More