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Mark Christopher Auto Center

Ontario, CA

Overview
Employees
Reviews
Vehicles
4.4
8,963 Reviews
At Mark Christopher Auto Center our mission is to be a premier quality GM retailer in the Los Angeles metro - Southern California area; providing the best opportunities for our team members, customers, communities, and the manufacturer we represent. Feel free to come by the store at any time to meet us in person. We invite you to take a tour of our facility and enjoy a pressure free car buying experience.
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2131 E Convention Center Way

Ontario, CA

91764

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Showing 8,963 reviews

May 12, 2024

After waiting an hour to get my trucks recall done, they system was down the whole time and told me to come back. Kind of annoying and a waste of the drive there and back and my hour More

by DAMIENKAGEMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ceaser. 5 stars.
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May 14, 2024 -

Mark Christopher Auto Center responded

We are disappointed to hear about your experience with Mark Christopher Auto Center, Damien. We understand your frustration about the system issue during your truck's recall. Please reach out to us directly so we can address this matter promptly. We value your time and aim to provide efficient service to all our customers. Please reach out to me so we can discuss this in greater detail. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 12, 2024

Worst car buying experience EVER. Work is done half xxx to get the car out. No care for the customer or quality of work. If my Husband wasn't there I would have driven the car off the More

by MREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Polytarhos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Pena
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Mark Christopher Auto Center responded

Hello, we are disappointed to hear about your experience with Mark Christopher Auto Center. We take customer satisfaction seriously and would like to address your concerns. Please reach out to us so we can discuss this matter further and work towards a resolution. Your feedback is valuable as we strive to maintain high standards and ensure the quality of our services. Thank you. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 12, 2024

I want to thank Alex for great service he provides he also followed up with me the next day. He got me the deal that worked More

by stephnbax
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Steph! We are thrilled to hear about your positive experience with Alex. We always strive to provide excellent service and are pleased to have met your expectations. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 12, 2024

Thank you Alex for going above & beyond his customer service. Thank you Mark Christopher for my new Tahoe. More

by brattpower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Sarabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabe & Cesar
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May 14, 2024 -

Mark Christopher Auto Center responded

Thank you for the kind words! We are thrilled to hear about Alex's exceptional customer service and that you love your new Tahoe. Enjoy driving your new vehicle, and we look forward to serving you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 11, 2024

From beginning to end, everyone was professional and did an amazing job. Great communication.. I look forward to always coming back to Mark Christopher . More

by dvbematerials
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Mark Christopher Auto Center responded

Thank you for the kind words and for choosing Mark Christopher Auto Center! We're glad to hear that you had a positive experience with our team and that communication was on point. We look forward to welcoming you back in the future for all your automotive needs. Drive safely! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 10, 2024

I have to send a special thanks to the service department at Mark Christopher Auto Center for Nobu. He was the service advisor for my 2020 Cadillac CT5 and took extra special care of me. My car is running More

by IMAGEEXPERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
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May 13, 2024 -

Mark Christopher Auto Center responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that Nobu provided you with excellent service for your 2020 Cadillac CT5. We're glad to know that your car is running smoothly again, and we look forward to providing you with exceptional service in the future at Mark Christopher Auto Center. Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
May 09, 2024

Rami in sales was amazing, very attentive and helpful. ONe of the better experiences I've had More

by ofaridi32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rami Marhoum
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May 10, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience with us at Mark Christopher Auto Center. I am thrilled to hear that Rami provided you with attentive and helpful service. I strive to make every customer interaction memorable, and I am delighted that you had one of your best experiences with us. Your satisfaction is our top priority, and I look forward to seeing you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 09, 2024

Robert was really great and accommodating. As soon as I called, he was super responsive, Met me as soon as I arrived. And was really willing to make the whole transaction is easy as possible. More

by Noah.evan.preston
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Mark Christopher Auto Center responded

Thank you, Noah, for your kind words about your experience with Robert at Mark Christopher Auto Center. I am thrilled to hear that he was accommodating and made the transaction smooth for you. I appreciate your feedback and look forward to seeing you again in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 09, 2024

Great customer service. Within 2 hours we were out. Our salesperson Jose was very friendly and answered all our questions. My husband and I got approved for a 2021 GMC Denal More

by cruzjessie112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Fakhouri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : José
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May 10, 2024 -

Mark Christopher Auto Center responded

Thank you for the great review! I'm thrilled to hear about your positive experience with Mark Christopher Auto Center and how efficient the process was for you. It's fantastic that Jose provided excellent customer service and helped you both with all your questions. Congratulations on your 2021 GMC Denali! I appreciate your recommendation and look forward to assisting you in the future. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

Helpful
May 09, 2024

Mark Christopher service department is excellent. They are very thorough and get the job done in a timely manner. Every one you speak to they are very attentive. More

by seviercella2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Avo and Rigo
Report | Print
May 10, 2024 -

Mark Christopher Auto Center responded

I am thrilled to hear about your positive experience with our service department at Mark Christopher Auto Center. I appreciate your kind words about our thorough and timely service, as well as our attentive team. I look forward to serving you again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Helpful
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