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Martin Chevrolet - Service Center

Crystal Lake, IL

4.6
812 Reviews

812 Reviews of Martin Chevrolet - Service Center

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September 14, 2021

The service guys are great, some services are way to high, some are good prices. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Grassel, Brad Nichols
Sep 14, 2021 -

Martin Chevrolet responded

Tom, It's our commitment to ensure quality customer care as well as friendly and professional service to our guests. Please come see us for any future needs and keep in mind, we are happy to accept competitor coupons if you find a service cheaper somewhere else! - Martin Chevrolet

May 06, 2021

Ryan was very professional but at the same time friendly , helpful and patient. Made sure we were satisfied with what we were going to buy. And even followed up .Very great sales man . More

by Myraperez9310
Recommend Dealer
Yes
Employees Worked With
Ryan Kaufman
May 14, 2021 -

Martin Chevrolet responded

Congratulations on your new Chevrolet! Thank you for taking the time to write about your experience. It is wonderful to hear that Ryan Kaufman able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. - Martin Chevrolet

October 19, 2020

I would like to say Keith in the parts department is a great guy and thank him for going out of way to get my products for my vehicle that I needed and I am sure these guys don’t praise(in this department More

by Harder 85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith in the (Parts department)
Oct 29, 2020 -

Martin Chevrolet responded

Thank you for this review. You are right, the guys in our parts department don't get enough praise and we want to thank you not only for your business but for your compliments to them! If you need any help in the future, don't hesitate to reach out! - Martin Chevrolet

September 02, 2020

Duane is outstanding. First met him at Marquardt in Barrington. Was so happy when we again met at Martin . Cannot say enough about him. He runs a great department. More

by Ruby's mom.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Martin Chevrolet responded

Thank you for taking the time to share your comments and feelings about Duane. He is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. We look forward to seeing you again next time! - Martin Chevrolet

June 19, 2020

We would like to thank Mike for helping us drive off the lot in the vehicle we had first seen on line. There were a couple issues that needed addressed with the truck, Mike took care of them. Thanks again More

by Brian K
Recommend Dealer
Yes
Employees Worked With
Mike Lakhani
5.0
This rating includes all reviews, with more weight given to recent reviews.
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Martin Chevrolet responded

Brian, It is great to hear everything was done quickly and to your satisfaction! Thank you for letting our team know how we did. We look forward to helping again in the future. Take care! - Martin Chevrolet

February 28, 2020

Marci is the best! I have referred people to her. She always answers any questions I have. I have bought several cars from her and when my lease is up I will get another one! Keep up the good work Marci More

by Jelgan
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel, Marci Zavala
Feb 28, 2020 -

Martin Chevrolet responded

We are always happy to help when it comes to service, sales, or leasing! Thank you for making Martin Chevrolet your first choice for all your automotive needs. Thanks again and we look forward to working with you again soon! - Martin Chevrolet

December 03, 2019

Aaron is the best! He has a way of making the service process from regular maintenance to larger repairs so pain free. He explains everything in a way I can understand, helps me through the process and g More

by Smiznokage
Recommend Dealer
Yes
Employees Worked With
Aaron Grassel
Dec 19, 2019 -

Martin Chevrolet responded

Thank you so much for sharing your experience with Martin Chevrolet and Aaron. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback! Thanks again! - Martin Chevrolet

October 18, 2019

Oil change Had an appointment on Tuesday , Oct 15 th I was greeted immediately by Brad in the service dept. He was very professional and explained all the o More

by Judi C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Nichols
Oct 25, 2019 -

Martin Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care! - Martin Chevrolet

August 15, 2019

Lies to make sales Was told during purchase of my truck that if I purchased the warranty I would be loaned a truck or similar vehicle in the event I brought the vehicle More

by Anon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph Stalesky
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2019

OC Cardoso gets 5 stars .. OC Cardoso gets 5 stars from me. He has always gone to great lengths to fix our problems. He never stops smiling & works to get to the bottom of the p More

by Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
OC Cardoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2019 -

Martin Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with OC and Martin Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! - Martin Chevrolet

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