McKenna Audi

My wife and I went to McKenna Audi for some motor oil for our 2010 A4 quattro today (1-25-11). It was my wife's first time to McKenna Audi and she was definitely impressed with the professionalism and custo our 2010 A4 quattro today (1-25-11). It was my wife's first time to McKenna Audi and she was definitely impressed with the professionalism and customer service. Thanks guys for making my wife's first experience at McKenna Audi a great one! More

Of all the years I've bought my cars and brought them in for service, I have never had a bad experience. I am always treated professionally and courteously in a very friendly manner. Even though I can get c for service, I have never had a bad experience. I am always treated professionally and courteously in a very friendly manner. Even though I can get cheaper service elsewhere, I always turn to the guys at McKenna for all my needs of my car because of their amazing customer service and top of the line quality work. I highly recommend purchasing your vehicle from them and bringing your car in for service. And even though I live a lot further away from their location, I still go out of my way to go only to them. Even better, they offer to pick my car up at work and either drop it back off before my day is over or they bring along a complimentary vehicle to drive around for the day. Can't beat that convenience!! There's no where else I'd rather go!! More

I was so excited when I got my 2010 Audi Q5 that all I wanted was finish with the paperwork and drive off, but when I was sent to the "Finance" department, Michael Williamson did not let me leave his offi wanted was finish with the paperwork and drive off, but when I was sent to the "Finance" department, Michael Williamson did not let me leave his office (it was already 10:15pm until I purchased the Strikeforce paint sealant, which is a rip off. Unfortunately, I did, he charged me $560.00 for it. I know I was prepared to say no to this and I kept saying no because I've had previous experiences but Michael just would not take "no" for an answer and kept pushing. My husband was with me and we both looked at each other, exhausted, shaking our heads... I finally was so tired of it all and said: "okay, I just want to go home now." In all honesty, I felt like I was violated. More

Most recent service was horrendous. Somebody there broke my hood lift and the dealership takes no responsibilty. I came in with a working hood and left with a bill saying I need to buy a new actuator. On to my hood lift and the dealership takes no responsibilty. I came in with a working hood and left with a bill saying I need to buy a new actuator. On top of that the service foreman, denied my warranty claim and literally stormed out in a huff (I was not yelling or making a seen, I was answering his questions in a calm manner), that was the most unprofessional display of attitude that I have ever been a witness to. On an earlier service visit, the air vents were changed out to a darker plastic all without telling me, funny because my service had nothing to do with the hvac system. They probably dismantled the dashboard and lost/broke the original vents. The car was absolutely filthy with technicians grease and oil prints on the interior. They used to issue service loaners and now resort to enterprise rentals. Getting a complimentary rental was like pulling teeth. The service department is not as busy as other dealerships, due to in my opinion its bad reputation. Before I had ever set foot into their service department, I had read many horror stories and complaints, they are true. Susan was the most helpful and she gets the job done. Dan is really nice, but seems timid and won't be your advocate in warranty claims. Greg is a newcomer. I had excellent service at Mission Viejo Audi, Poor Service at Circle Audi, Poor Service at Mckenna Audi. More

I did have several visits in 2004-05 to the service center and at least experienced great customer service, though the wait was always MUCH longer than expected, but, all those great service people hav center and at least experienced great customer service, though the wait was always MUCH longer than expected, but, all those great service people have gone to different dealerships. One service person I dealt with (not a rep but a "mechanic") scoffed at me when I explained the problems I had and told me to just "turn the knob of the sunroof back and forth" to fix the fact that the sunroof would close on me by itself. I recently got it fixed at another dealership by simply replacing the switch. I will only be going back to this dealership to return the car, but never for service/to purchase a car. More

I've received continued horrible experiences with their service department. I recently needed a brake job, and the client advisor told me I needed new rotors. I asked them what the measured thickness on service department. I recently needed a brake job, and the client advisor told me I needed new rotors. I asked them what the measured thickness on the rotors was, and what the minimum allowable thickness was. I was told three times that my "rotors were down to zero thickness". I kept telling them that they meant the pads, but they insisted the rotors were "down to zero". Sigh. This was after I told the first (sleep-walking) advisor my brake warning light was on and he wrote it up as "needs new brake light"! In the past, they've damaged my car while detailing it (don't EVER pay them to detail your car!) -- they tried to return it to me with one of the pop-up headlight washer covers missing! The service techs have ordered parts for my car, and the client advisors have forgotten to tell me to come back for installation. They took four visits to find and correct an oil leak. If they would just hire competent service advisors, they'd be a decent department! The techs are for the most part very good (aside perhaps from the guy looking for my oil leak), but they get a bad name by the people up front. I bought my car there in 2001, and got a great price and a great overall experience. They just fall down when it comes to servicing their cars. More