Mercedes Benz of Albuquerque

Excellent Service is the Standard First Parts: Pedro in parts is courteous and down to earth. He knows Mercedes Benz and can help to make the best possible solution(s) when trying to c First Parts: Pedro in parts is courteous and down to earth. He knows Mercedes Benz and can help to make the best possible solution(s) when trying to complete a task as a DIY. If they don't have it, he can get your part in as soon as possible as well. Always a Professional!!Always attention to Detail!!! Second Service: The entire service department is a true concierge for our automobiles. Leland in Service is Outstanding. He treats every customer with the dignity and respect expected with this tier of vehicle. He is a problem solver and a solution maker. Always a Clean and professional environment. I've been a Stateside Benz owner since 2006 and this dealership has maintained a high level of excellence as the Standard. More

Patient & fair Went in looking at Audi and Porsche platform cousins. Mercedes sales rep was available and assisted us patiently over three different days of visiting Went in looking at Audi and Porsche platform cousins. Mercedes sales rep was available and assisted us patiently over three different days of visiting, test driving and considering the available cars and options. No hard sell or keeping keys to make you stay. Settled on surprisingly perfectly sized and ultra comfortable Audi. Business office went through their mandatory list of available products but there was no hard sell there either. Everyone was very pleasant. Would do business with them again anytime. More

Great customer service the dealership salesforce were extremely helpful and knowledgeable in assisting me with an auto selection, I had been interested in 2 models and they the dealership salesforce were extremely helpful and knowledgeable in assisting me with an auto selection, I had been interested in 2 models and they took the time to show me both and also had relevant alternatives. Purchasing autos is not my favorite activity and the sales staff made the process quick and low pressure. More

Great experience This was our second visit here and both times the sales guys were nice but not pushy. Gave information without "trapping" us in an office. Made us fee This was our second visit here and both times the sales guys were nice but not pushy. Gave information without "trapping" us in an office. Made us feel valued as a customer....hard to find that in car sales More

Shorted electrical system. After unsatisfactory visit to the local carwash (the workers there managed to somehow break a component and caused a short under the driver's seat), t After unsatisfactory visit to the local carwash (the workers there managed to somehow break a component and caused a short under the driver's seat), the service department managed to find, then fixed/replaced shorted components. More

Saftey recall repair Once the date and time for the safety recall servicing was set everything went like clockwork. Nile and his staff were as helpful as possible. I was Once the date and time for the safety recall servicing was set everything went like clockwork. Nile and his staff were as helpful as possible. I was given a Macon as a loaner for the day and my Panamera was ready exactly on schedule complete with a s wash and a tire check up. More

Patient We had a lot of choices available and the sales representative was patient and helped us narrow down to two after multiple test drives. We are please We had a lot of choices available and the sales representative was patient and helped us narrow down to two after multiple test drives. We are pleased with the vehicle we finally decided on. More

Thanks for the Help! This is the second time I have needed their Help, while driving from Texas To Colorado. on both times, they have been awesome and so helpful!! ma This is the second time I have needed their Help, while driving from Texas To Colorado. on both times, they have been awesome and so helpful!! making it possible for a "Walk-in" to continue my journey!!! thanks SO MUCH!!! More

Audi recall I came in for a recall issue on my A5 2013. The Service crew was polite professional and very kind they even gave me a ride home and pick me up in t I came in for a recall issue on my A5 2013. The Service crew was polite professional and very kind they even gave me a ride home and pick me up in the car was done and to my surprise I had a complementary wash thanks guys keep up the great work ! More

Professional and kind The day I brought my Audi in for service the staff was short handed and very busy. Everyone continued being professional, kind and efficient in spite The day I brought my Audi in for service the staff was short handed and very busy. Everyone continued being professional, kind and efficient in spite of the hectic atmosphere. More