Mercedes-Benz of Annapolis

Mercedes hold onto Mike Adams...he is a gem! Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are completed expeditiously. I know that my day is going to turn around once I see Mike, even though it started out with a serious glitch. Thank you Mike for the terrific customer service! More

Have to see Alex Clothier, he is Amazing!!! Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and beyond to answer and show me how to use many features that I had questions on. As a first time owner of a Mercedes Benz, I can tell you that this excellence in customer service has already made know that I will always purchase a Benz and will bring it to Alex!! More

Best Car Experience Ever The team that I had the opportunity to work with at this dealership were phenomenal and I would recommend that every single Mercedes Benz dealership, The team that I had the opportunity to work with at this dealership were phenomenal and I would recommend that every single Mercedes Benz dealership, in an effort to improve and/or increase their business and customer experience, the qualities of my team should be the model for all Mercedes-Benz employees. This includes senior leadership, sales, finance and the team that makes the car ready... I have never been so impressed with a car buying experience and in fact it is because of my team at Annapolis I actually look forward to going in and buying a vehicle. My team includes: Michael Herron (acting GM) Dean Cunningham Derek Nedd Dustin Herron Adrian Turner Thanks guys... More

I love Mercedes-Benz of Annapolis!! On my second Mercedes, both purchased at Mercedes-Benz of Annapolis. The BEST experience ever....from sales to service and parts. Derek Nedd is awes On my second Mercedes, both purchased at Mercedes-Benz of Annapolis. The BEST experience ever....from sales to service and parts. Derek Nedd is awesome! Tommy Zentgraf is amazing and makes your visit to the parts department effortless and actually enjoyable. Looking forward to purchasing my third, fourth, fifth Mercedes with the best......Mercedes-Benz of Annapolis! More

Par Excellence - Thanks Alex Clothier! I would like to personally thank Mr. Alex Clothier for the exceptional service that he provided to both my wife and I during our recent visits to Merc I would like to personally thank Mr. Alex Clothier for the exceptional service that he provided to both my wife and I during our recent visits to Mercedes-Benz of Annapolis reference my 2012 E550 Coupe and my wife's 2012 E 550 Cabriolet. He epitomizes to concept of Customer Service excellence. He listens to the voice of the customer and explains the process that will be used upon intake of the vehicle. His pleasant demeanor and "can-do" attitude creates a welcoming experience. As a perfectionist, this was especially pleasing as I have not received an unpleasant experience with the extraordinary team of professional. Alex is a true asset to both Mercedes-Benz of Annapolis and it's customers alike. As a long time Lexus loyalist, I must admit that I was apprehensive of the service and level of detail that I would receive from a Mercedes-Benz dealership. Alex' actions allayed my apprehension and confirmed my decision to become a proud Mercedes owner. They simply do not come any better than Alex! I look forward to a positive relationship with this dealership for years to come due to my experience with Alex and the other professional staff (Kevin, Mike, Pia, Brian Noel, Parker, etc). More

Go (magic) Mike! Dude. My experience working with Michael A, was awesome. He was totally knowledgable and professional. From start to finish, he was ON it. He took Dude. My experience working with Michael A, was awesome. He was totally knowledgable and professional. From start to finish, he was ON it. He took amazing care of me. This level of service is why I chose, Mercedes-Benz. Keep up the good work, bro. Have a problem w/ your vehicle?? Talk to Mike. More

Courteous and knowledgeable My experience with Annapolis Mercedes Service is always has always been a positive one Raphael Powell provides me with timely information and ensure My experience with Annapolis Mercedes Service is always has always been a positive one Raphael Powell provides me with timely information and ensures quality results. More

An Enjoyable Experience My experience in purchasing a 2016 C 300 4Matic at MBA was awesome. Mr. James Holhaus was very professional, knowledgeable and has a great sense of hu My experience in purchasing a 2016 C 300 4Matic at MBA was awesome. Mr. James Holhaus was very professional, knowledgeable and has a great sense of humor. He is a man of integrity and calming presence and was a joy to work with. He made the car buying process stress free. MBA is lucky to have Mr. Holhaus. Even after the sale he followed up to be sure that I did not have any questions or problems. More

IMPECCABLE My experience in purchasing a 2016 CLA 250 4Matic at MBA was awesome. Mr. Billy Ray Robinson was very professional, knowledgeable and has a great sens My experience in purchasing a 2016 CLA 250 4Matic at MBA was awesome. Mr. Billy Ray Robinson was very professional, knowledgeable and has a great sense of humor. Mr. Robinson, a man of integrity and calming presence, was such a joy to work with. He made the car buying process stress free. MBA is lucky to have Mr. Robinson as well as Dustin, on their sales and finance team. Thank you both for your service!!! More

Amazing experience Had a great experience at Mercedes of Annapolis they took very good care of me and I was in and out not to mention you can have ice cream wile you wai Had a great experience at Mercedes of Annapolis they took very good care of me and I was in and out not to mention you can have ice cream wile you wait More