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Mercedes-Benz of Boston - Service Center

Somerville, MA

4.9
666 Reviews

666 Reviews of Mercedes-Benz of Boston - Service Center

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April 30, 2024

We had a flat tire in our driveway. I called Mercedes on call, and the entire service from that call, to keeping me informed of the tech’s arrival time to the changing of the tire was More

by LMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name.
Apr 30, 2024 -

Mercedes-Benz of Boston responded

We're so glad to know our team at Mercedes-Benz of Boston was able to assist you promptly and professionally. Thank you for sharing your positive experience with us! Safe travels ahead!

April 29, 2024

We’ve been using this place for service for 3 years since we bought the vehicle. And it is constantly providing high quality services and reasonable waiting time. More

by XF_meng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Titshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you've been satisfied with our service over the past three years at Mercedes-Benz of Boston. We always aim for high-quality timely services and continued support! Safe travels!

April 29, 2024

Albert Berisha provided exceptional service, efficiently assisting with my Mercedes E Class needs. His expertise, professionalism, and dedication deserve a 5-star review without hesitation More

by safetoboni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Berisha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Mercedes-Benz of Boston responded

We're delighted to know that Albert was able to provide you with the exceptional service we strive for. Your kind words about his expertise and professionalism are much appreciated! Thanks for choosing Mercedes-Benz of Boston, enjoy your E Class!

April 26, 2024

Know what they are doing seem Mb. Not sure Sensors should be warrented at least when two fail cover the other two More

by Ragel279@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Mercedes-Benz of Boston responded

Hi Ragel! We appreciate your feedback and are glad to know that our team at Mercedes-Benz of Boston was knowledgeable. We'll take note of your suggestion about the sensor warranty - customer input is invaluable for us! Safe travels!

April 24, 2024

I met with Guillermo and I should say that he is very professional and it is very nice to work with him. More

by Pirbodaghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Apr 24, 2024 -

Mercedes-Benz of Boston responded

We're glad to know you had a positive experience with Guillermo at Mercedes-Benz of Boston. Thanks for sharing your feedback, we appreciate it!

April 24, 2024

My go to dealership. Professional, courteous, clean and prompt. Great facility for waiting and working, delicious coffee:) VIP experience. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guillaume
Apr 24, 2024 -

Mercedes-Benz of Boston responded

Alex, we're delighted to be your go-to dealership! Thanks for highlighting our professional service and comfortable facilities at Mercedes-Benz of Boston. Enjoy that delicious coffee on your next visit!

April 20, 2024

I love Mike Robinson! He is kind, personable and knowledgeable. He is always there when I need him. More

by linda.rocco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Boston responded

We really appreciate you taking the time to leave Mercedes-Benz of Boston this awesome review, thank you!

April 20, 2024

schneider is a strength of staff. Etiquette, friendly, and can do attitude. Thank you for making things happen with ease. More

by janice.simoneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Boston responded

Janice, we're so glad to know that Schneider provided such a positive experience for you at Mercedes-Benz of Boston. We appreciate your kind words and look forward to assisting you in the future!

April 19, 2024

Schneider is an exceptional, professional young man. He always take the time to explain and remember things going on in my life. He is the best! More

by Toni Huff
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schneider Limose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Mercedes-Benz of Boston responded

Toni, it's wonderful to know that Schneider always provides such exceptional service for you here at Mercedes-Benz of Boston. Thanks for your continued support and we'll see you next time!

April 17, 2024

My service person Michael was very professional and helpful. The loaner person was fabulous. He explained everything and was so helpful. More

by Buy$car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Mercedes-Benz of Boston responded

We're glad to know that Michael and our loaner team were able to assist you professionally at Mercedes-Benz of Boston. Thanks for sharing your experience with us!

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