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Mercedes-Benz of Hagerstown

Hagerstown, MD

5.0
2,567 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?** It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance. Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service. Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated. Justin Harbert General Manager Mercedes-Benz of Hagerstown 301-733-2301
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1955 Dual Highway

Hagerstown, MD

21740

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Showing 2,567 reviews

October 29, 2025

Very nice and efficient gentleman. He goes out of his way to satisfy the customer!👍👍 More

by ia0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Keller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the positive feedback! We appreciate your recognizing our team's commitment to customer satisfaction. We are glad we could assist you at Mercedes-Benz of Hagerstown!

October 24, 2025

Barry London is our go to person for all of our purchases for the last 10 years! He makes the whole process seamless. I recommend Hagerstown Mercedes- Benz!! More

by drayhills
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your feedback about Barry and our team! We truly appreciate your continued support and look forward to serving you again in the future. Mercedes-Benz of Hagerstown

October 23, 2025

I have been in this dealership multiple times for car service for GLB 250. Fast service! Every one is very nice there. Very satisfied! More

by Nanzhang24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your continued business and support. We truly appreciate it! See you next time at Mercedes-Benz of Hagerstown!

October 20, 2025

Kyle was extremely helpful in getting me back into the Mercedes Benz family. Thank you Kyle for your attention to detail and answering my questions. More

by vltasker1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your feedback about Kyle and our team! Welcome back to the Mercedes-Benz of Hagerstown family! We are here to help with any future needs.

October 19, 2025

Extremely knowledgeable and honestly interested in listening to our needs. Could not have been a better experience! More

by Lbpilch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! We're so happy to hear you had an amazing experience with our team. Visit us again soon at Mercedes-Benz of Hagerstown!

October 17, 2025

What a pleasurable experience, Rob made this purchase a great one! It was complete satisfaction! More

by 327cleverb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for reviewing Mercedes-Benz of Hagerstown! It was so kind of you to share your experience with Rob. Drive safely in the new ride!

October 17, 2025

Barry does such a great job, he is professional, patient and very thorough. The dealership is impeccably clean and well organized, we will certainly be back in the future More

by jeffadawson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Barry London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your review of Barry and the team! We look forward to your next visit to Mercedes-Benz of Hagerstown. Safe travels, Jeff!

October 17, 2025

Diagnosis was communicated by phone instead of in person. I was sitting in the waiting room after all. If I did not check the phone I could have been waifing for ever. More

by oljanrepic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your feedback, Oljanrepic. We're sorry for any miscommunication you experienced. We will work on improving our process moving forward to be sure we update waiting customers in person moving forward. Please reach out if there's anything else we can do to help in the future. - The Mercedes-Benz of Hagerstown Team

October 09, 2025

My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative. More

by Shawn G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2025 -

Mercedes-Benz of Hagerstown responded

Shawn, we're glad Alex and the team made your visit a success! Thank you for choosing Mercedes-Benz of Hagerstown and sharing your experience. See you next time!

October 05, 2025

This was my first time at this dealership. I had never thought of buying a Mercedes before. On an impulse, I pulled into the dealership with my wife and asked Rob if we could check out one o More

by Harris.bob.a
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Edmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2025 -

Mercedes-Benz of Hagerstown responded

We're so glad Rob and our team made you feel comfortable and well taken care of throughout the whole experience. Enjoy your new Mercedes-Benz GLE 350, and welcome to the Mercedes-Benz of Hagerstown family!

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