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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,559 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,559 reviews
October 09, 2025
My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative. usual. Alex Folz is the best, I really appreciated the service video. It was very informative. More
by Shawn G
Employees Worked With
October 05, 2025
This was my first time at this dealership. I had never thought of buying a Mercedes before. On an impulse, I pulled into the dealership with my wife and asked Rob if we could check out one o I had never thought of buying a Mercedes before. On an impulse, I pulled into the dealership with my wife and asked Rob if we could check out one of the cars for comfort. My wife is disabled and hated the ride of the Kia Sorento that I purchased a couple of years prior, without her being with me at the time. Rob wasn't pushy and even held my dog during the test drive of a GLE 350. My wife was very happy with the ride. I have to say that I was, too, and all the features that come with the GLE 350 are very impressive. I came back the next day and completed the purchase. Rob was very helpful and made the transaction easy. More
by Harris.bob.a
Employees Worked With
October 04, 2025
First time purchase with the dealership. Rob took care of my purchase. He was fantastic and made the buying process easy and quick. Great showroom and great staff. By far the easiest car buy Rob took care of my purchase. He was fantastic and made the buying process easy and quick. Great showroom and great staff. By far the easiest car buying experience I have ever had. More
by Jake
Employees Worked With
October 01, 2025
I loved working with MB of Hagerstown. Rob and Justin made my purchase smooth and completely stress free. If you are in the market for a new or used Mercedes, I highly recommend you pay th Rob and Justin made my purchase smooth and completely stress free. If you are in the market for a new or used Mercedes, I highly recommend you pay them a visit! More
by Thisrnloveslife
September 30, 2025
Extremely easy and enjoyable experience because of Barry. He helped us in a time crunch, had the car ready to go, same day. Would recommend Barry London for your next car purchase! He helped us in a time crunch, had the car ready to go, same day. Would recommend Barry London for your next car purchase! More
by fontanajoseph49
Employees Worked With
September 30, 2025
Barry is extremely knowledgeable and friendly. He made our experience very pleasant and enjoyable and we know he is there for us if we have any questions or concerns. Highly recommend him!! He made our experience very pleasant and enjoyable and we know he is there for us if we have any questions or concerns. Highly recommend him!! More
by stancb62
September 29, 2025
First time we purchased from this dealership due to the availability of a specific vehicle we were looking for. Best experience we hade from purchasing a Mercedes Benz of four previous purchases from dea availability of a specific vehicle we were looking for. Best experience we hade from purchasing a Mercedes Benz of four previous purchases from dealerships in the Washington DC metro area. More
by Wfeulner1
Employees Worked With
September 27, 2025
This was my third Mercedes from Barry London and each time has been a positive encounter. Barry allows you to take your time, has reached out in the past and provides a no pressure car buying experience. time has been a positive encounter. Barry allows you to take your time, has reached out in the past and provides a no pressure car buying experience. He has great customer service, is knowledgeable about the vehicles and is an asset to Mercedes Benz of Hagerstown. I’m a very satisfied repeat customer. More
by Kbroome
September 25, 2025
I always purchase my Mercedes from MB of Hagerstown and specifically Barry London. Excellence at its best! specifically Barry London. Excellence at its best! More
by jenblakehomesales
September 25, 2025
Barry consistently delivers exceptional results, demonstrating an unwavering commitment to excellence in everything he undertakes. demonstrating an unwavering commitment to excellence in everything he undertakes. More
by The G
