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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,349 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,349 reviews
April 14, 2024
Shopping and purchase experience was excellent. ..again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes deal ..again. This is the third vehicle that I have purchased from Barry London at Mercedes of Hagerstown over 10 years. I searched several Mercedes dealers within about a 60 mile radius of my home and was unable to find exactly what I wanted (I even changed my mind a few times). All provided personable assistance but only Barry went the extra mile and searched "the system" for just the right vehicle. When we showed up at the dealership to complete the paperwork and take possession of the vehicle they made us feel very special. The car is great, Barry is great, Mercedes of Hagerstown is great. We would definitely purchase from them again. More
by tandbemail
Helpful April 12, 2024
Great service friendly staff Rob was great and very informative and honest great place to take your vehicles informative and honest great place to take your vehicles More
by kdcavell
Employees Worked With
April 10, 2024
The best car buying experience ever. Lexi is great, answered all questions and was fun to work with. Lexi is great, answered all questions and was fun to work with. More
by MITTENWALD2
Employees Worked With
April 06, 2024
Great experience from test driving several models to purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles feature purchasing. Excellent communication and we appreciated the time spent making sure we were familiar and comfortable using all of the vehicles features before we took the car off the lot. More
by Cwinterberg1
Employees Worked With
April 06, 2024
Barry was extremely helpful. He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would He answered all questions and was very knowledgeable and gave us additional information. He even came in on his day off to meet our needs. I would recommend Barry to anyone. More
by cjt193535
Employees Worked With
April 04, 2024
Exceptional service, knowledgeable staff, and a seamless purchasing process made my experience at the Mercedes-Benz dealership truly exceptional. purchasing process made my experience at the Mercedes-Benz dealership truly exceptional. More
by jummy
April 03, 2024
Barry was excellent to work with. He is extremely knowledgeable about the car and is very patient when explaining the features of the car. He is not at all “pushy” and was very respon He is extremely knowledgeable about the car and is very patient when explaining the features of the car. He is not at all “pushy” and was very responsive to our questions. More
by aws60
April 01, 2024
This has to be our best experience at a car dealership! Their friendly, knowledgeable and don't make you wait hours. I recommend making an appointment with Barry London! Their friendly, knowledgeable and don't make you wait hours. I recommend making an appointment with Barry London! More
by mrb432
March 28, 2024
Kyle was awesome to work with. Thank you for working with me and being so patient Thank you for working with me and being so patient More
by whitney.burger
March 27, 2024
Always a great experience working with Barry London. He's very detailed and personable. I've purchased multiple vehicles from Barry over the years. He's very detailed and personable. I've purchased multiple vehicles from Barry over the years. More
by DEB
Employees Worked With
