Mercedes Benz of Hagerstown

Mercedes Benz of Hagerstown
1955 Dual Highway
Hagerstown, Maryland 21740
(301) 733-2301

Manufacturer: Mercedes-Benz


Most Reviewed Employees
Barry London Barry London
Sales Consultant
Mike Lavrenchik Mike Lavrenchik
Sales Consultant
Wes Whetstone Wes Whetstone
Sales Consultant
Alex Folz Alex Folz
Service Representative
Rob Buchanan Rob Buchanan
Sales Manager
Marty Gillions Marty Gillions
Service Manager
Adam Himmelwright Adam Himmelwright
Service Representative
Austin Shemon Austin Shemon
Finance Manager
Andre Taylor Andre Taylor
Sales Consultant
Kristen Golabek Kristen Golabek
Service Representative
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Drive-In Service
Free WiFi
Free Coffee
Free Drinks
Cable TV
Children's Play Room
Customer Lounge Area
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 AM

Tuesday: 7:30 AM - 5:30 AM

Wednesday: 7:30 AM - 5:30 AM

Thursday: 7:30 AM - 5:30 AM

Friday: 7:30 AM - 5:30 AM

Saturday: Closed

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: Closed

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
422 Reviews
Mercedes Benz of Hagerstown

Overall Score: 5 Star Rating4.9



About Mercedes Benz of Hagerstown
Certified: Mercedes Benz of Hagerstown
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Mercedes Benz of Hagerstown has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Mercedes Benz of Hagerstown
*****How does Mercedes-Benz of Hagerstown have so many reviews?*****

It's simple - unlike others, we ask every single customer to review their experience with us. It doesn't matter If you purchase a vehicle from our friendly sales staff or you have your vehicle in for service.

Though we try, not everyone has a perfect experience. And that's ok - we know we mess up and when we do we want to hear about it! It's how we get better.

We strive to become more transparent while improving our level of customer service for YOU. With your feedback, we'll continue to improve our process and customer service.

Thanks to everyone that has provided feedback thus far!



tigerted
5/21/2012 11:05:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Justin Harbert, Andre Taylor, Wes Whetstone

My Review of Mercedes Benz of Hagerstown:
We had a great experience from start to finish. Ours was a used car purchase, and the entire process was easy. Sales people and finance personnel were very accomodating and efficient. Small vehicle deficiencies were repaired without question, and a valid suggestion offered about body paint that we hadn't even noticed when we looked at the vehicle. The dealership itself is beautiful, and our (short) wait on paperwork was actually a pleasure.

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debbie62050
5/21/2012 10:43:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Buchanan, Marty Gillions, Adam Himmelwright, Barry London

My Review of Mercedes Benz of Hagerstown:
I bought my new 2012 E350 to replace a 2009 ML320 because of issues with the ML320. I love the car and the dealership worked very hard to insure that my husband and I were happy with the purchase. They understood our dilema and were understanding and made us feel comfortable. The car is just a dream and Barry London, Rob Buchanan, and Marty Gillions were very patient and helpful during the process. Barry London took time to explain all the features of my new car and was available whenever I needed him. He was professional, energetic, and knowledable. Thank you Mercedes Benz of Hagerstown! Debbie Bennett, Charles Town, WV

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bearkatz
5/18/2012 3:57:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Buchanan, Alex Folz, Marty Gillions, Adam Himmelwright, Mike Lavrenchik

My Review of Mercedes Benz of Hagerstown:
We purchased our first Mercedes from Mike Lavrenchik in 2007 and the entire purchase and subsequent relationship with the dealership has been incredible. We just replaced our SUV with a new Mercedes and the process was seamless. Everyone involved has been kind and considerate. Any questions I've had with the technology have been answered totally and demonstrated so that I understand. I trust this dealership from sales to service, and everything in between. They deserve to be rated the Best of the Best, because they are!

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ML350 Boy
5/17/2012 12:53:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Barry London

My Review of Mercedes Benz of Hagerstown:
My wife and I are VERY pleased to own such a fine vehicle (2010 ML350).

A BIG Thank-you to Barry London for taking the time explaining the vehicle during our test drive. His friendliness and customer interest is what sold us on the vehicle and the dealership. We have our sights on a C300 in a year or so. You'll be seeing us again, I am sure.

Thanks again.

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Harrell
5/14/2012 9:44:04 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Buchanan, Barry London, Austin Shemon

My Review of Mercedes Benz of Hagerstown:
Buying a used car from this dealership was by far one of the best car buying experiences I have ever had in over 36 years of buying cars...new or used. I bought a used 2011 Ford Fusion. Barry and Rob were extremely friendly and helpful. There was never any pressure, which is important to me.

I had been looking on line and at other dealerships for a couple of weeks. Additionally, on the day I purchased the car from Barry, I had spent almost six hours test driving and talking with sales people at several dealerships. My son-in-law, who had previously purchased a car from Barry, recommended checking their website to see what they had. I found a car that was close to the price I could afford, so we called and spoke with Barry and subsequently went to check it out. We were greeted immediately by Rob, since Barry was with another customer who had gotten there before us. The car we spoke with Barry about was parked up front and waiting for me to test drive. After the test drive I inquired about other cars in my price range and Rob suggested the Fusion. It looked and drove like it was brand new...and the price was even less than the other car.

Barry and Rob made me feel like I was one of their best customers during the whole deal. One would have thought I bought a top-of-the-line Mercedes Benz.

They gave me a very competitive interest rate and Austin went through the loan paperwork quickly and thoroughly. Everything was just as they had explained from the beginning...no surprises.

I definitely recommend Mercedes Benz of Hagarstown. The next time I need a car, I'll start with them.

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rpryber
5/11/2012 6:41:48 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Buchanan, Andre Taylor

My Review of Mercedes Benz of Hagerstown:
Our experience with Mercedes-Benz of Hagerstown was by far the best in many years. We had been car shopping for over 6 months, reviewing consumer reports, test driving and just didn't find the car or dealership that we felt comfortable with. That is until a friend suggested we try MB of Hagerstown. We had an SLK230 and liked the manufacturer but needed something larger. We made an appointment with Andre and was warmly greeted when we arrived. He took his time getting to know what we were interested in and was extremely knowledgable about all the vehicles we looked at. When we decided to test drive a few cars, he gave us the keys and told us to take our time. One of my pet peeves is having the salesperson ride along with me during a test drive.

We took a few days to decide what we wanted and then called Andre who introduced us to Robert Buchanan the Sales Manager. Again he made the financial process smooth and painless. Andre spent well over 90 minutes reviewing all the features on our new GLK350 and added that if we had any questions, concerns or if we needed help figuring anything out to give him or anyone at the dealership a call. They took care of every single detail and all we needed to do was to take the keys and drive home.

I have already told several friends to look at MB of Hagerstown first if they are ever looking for a car, they would not be disappointed in the experience! We are just sorry we wasted those 6 months before finding this dealership and great group of sales staff.

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Linda Burkhart
5/7/2012 10:49:28 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rob Buchanan, Barry London

My Review of Mercedes Benz of Hagerstown:
By far, this is the best car buying experience I've ever had! I couldn't have been more impressed with Barry London! He made me feel very comfortable. He was very knowledgeable about the three vehicles that I was interested in test driving. Barry and Rob Buchanan treated me with respect and kindness throughout the whole process. I rated the pricing of the new car and the trade in offer given to me for my 2007 Highlander as good since I considered both of them to be satisfactory.

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willie476
5/7/2012 1:31:45 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Wes Whetstone

My Review of Mercedes Benz of Hagerstown:
Just recently bought a used Mercedes C300, and have to give a big thank you to Wes Whetstone, He went out of his way to find the car that had everything that I needed and wanted in a car. Wes was very professional and was a joy to deal with, I definitely will send friends and family to him and also to the dealership for their next vehicle purchases.

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elrluffin@comcast.net
5/3/2012 11:25:08 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: michael lavrenchik

My Review of Mercedes Benz of Hagerstown:
I am so thrilled to have worked with Michael Lavernchik for my first Mercedes-Benz. His knowledge and personal touch with his costumer service was unparallel. I will without question come back for my next Benz to work with him and I will spread the word. Just great!

Elizabeth McClure

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rickcorp
5/2/2012 1:38:25 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Barry London

My Review of Mercedes Benz of Hagerstown:
This is the best experience I have ever had buying a vehicle. Barry London went above and beyond. I couldn't have asked for more.

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