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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,358 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,358 reviews
September 26, 2016
Treated like a family member. Rob, Adam and Justin and CJ made, what can be a difficult process to purchase a car, a pleasant experience. Their knowledge, professionalism and hon Rob, Adam and Justin and CJ made, what can be a difficult process to purchase a car, a pleasant experience. Their knowledge, professionalism and honest interest in me was reassuring and gave me the confidence to "seal the deal". From past experience, I also feel very comfortable with their customer service. More
by jmf
Helpful September 25, 2016
Professional, Knowledgeable, and Courteous The management, finance, and sales and leasing department personnel made my return experience to Hagerstown MB a pleasant experience once again. Mi The management, finance, and sales and leasing department personnel made my return experience to Hagerstown MB a pleasant experience once again. Mike and Shannon worked as a team to provide excellent sales service. Customer service from all employees I associated with deserve an A++. My experience was such, that I will return again when the time comes. More
by pammcinnis
Employees Worked With
Other Employees :
Michael Lavrenchik, Shannon Dorian
September 22, 2016
Barry London Brings It! Barry really took care of us. Once we reached a deal (it took a few days and some shopping around), Barry ensured that everything was in order when we Barry really took care of us. Once we reached a deal (it took a few days and some shopping around), Barry ensured that everything was in order when we came to pick up our car. He was very professional and courteous at all times. We absolutely got our best deal here at MB - Hagerstown. He even did a few extra things for us even after the deal was done! More
by london
September 21, 2016
Great car buying experience I had a very pleasant car buying experience at the Hagerstown MB. Barry was awesome to work with. He was very attentive to the details that fit me. Hi I had a very pleasant car buying experience at the Hagerstown MB. Barry was awesome to work with. He was very attentive to the details that fit me. His professionalism and kindness made a difference. He made sure I knew all the functions in the car the buttons that were somewhat different than my previous Mercedes. I would recommend him as your next salesman. CJ was wonderful pleasant and professional. I also crossed paths with Chandra her bubbly personality lit the showroom up. My experience was the kind of experience you can't wait to share with family and friends. More
by Althia
September 15, 2016
Good Buying Experience -- Rob was Extremely Helpful The team at Hagerstown Mercedes was very professional in handling my transaction for a 2012 Audi. Rob was generous with his time during the test driv The team at Hagerstown Mercedes was very professional in handling my transaction for a 2012 Audi. Rob was generous with his time during the test drive and neither he nor the extended sales team was pushy during price negotiations. The dealership did a great job in getting a four year old vehicle again looking like new. Good job all around. More
by Bryan
Employees Worked With
September 11, 2016
Best car buying experience Not only was the sales man, Rob, beyond helpful, the used car we purchased was pristine and everyone we had contact with was exceptionally nice... You Not only was the sales man, Rob, beyond helpful, the used car we purchased was pristine and everyone we had contact with was exceptionally nice... You've gained customers for life. Thanks all!! More
by HinesFire86
Employees Worked With
Other Employees :
Barry London was our first contact: AWESOME TOO, CJ Brown
September 09, 2016
BEST CAR PURCHASE EXPERIENCE EVER- SO EASY Chandra & Shannon were great! I visited 4 other dealerships to look for a used Smart Car. None of the other dealerships compared to the service I re Chandra & Shannon were great! I visited 4 other dealerships to look for a used Smart Car. None of the other dealerships compared to the service I received at Mercedes Hagerstown. From the moment I arrived until I left in my new Smart Car, C&S were super friendly, were super helpful, and made the car buying experience a pleasure rather than a chore. I highly recommend these ladies and Mercedes Benz of Hagerstown for all your car buying needs More
by DAVID PARKS
Employees Worked With
Chandra Dickson, Shannon Dorian
September 09, 2016
had a wonderful experience from start to finish. My experience at Mercedes Benz of hagerstown was a very pleasant one.. The entire staff are very friendly and knowledgeable. I would definitely rec My experience at Mercedes Benz of hagerstown was a very pleasant one.. The entire staff are very friendly and knowledgeable. I would definitely recommend anyone considering a car to check this dealership out.. More
by michael spies
Employees Worked With
September 09, 2016
Very pleasant did not force a sale. worked with us Excellent service. Great to work with.Shannon and Austin made sure we were happy with car . the car was ready when they said .also showed us how to wo Excellent service. Great to work with.Shannon and Austin made sure we were happy with car . the car was ready when they said .also showed us how to work the buttons More
by ron grimm
September 08, 2016
Outstanding! They took the time to walk through the car and explain how everything operated. They were "get it done" with no questions asked. We had a great expe They took the time to walk through the car and explain how everything operated. They were "get it done" with no questions asked. We had a great experience and we "thank" everyone for their time and their kindness. More
by Samantha
Employees Worked With
