Mercedes-Benz of Louisville

Both sales and service Excellent job by George Always takes good care of me when I bring in car I do think prices are a bit high for tire rotation Excellent job by George Always takes good care of me when I bring in car I do think prices are a bit high for tire rotation More

Buying from the best The experience from vehicle identification to acquisition was smooth, professional and stress free. Our sales facilitator, Steve McCloud, is a true pr The experience from vehicle identification to acquisition was smooth, professional and stress free. Our sales facilitator, Steve McCloud, is a true professional and a credit to Tafel Mercedes. He was able to locate our desired model easily and made the entire process effortless. Steve was knowledgeable and personable. Our vehicle was exactly to our specifications, delivered on time and spotlessly clean. All documents were ready upon our arrival and we were complete with the process without delay. Great job, great service, great car! Well done! More

Customer focused service. This is my first experience at Tafel and it was fantastic! I researched the E63 on-line prior to contacting the dealership through the website. I wa This is my first experience at Tafel and it was fantastic! I researched the E63 on-line prior to contacting the dealership through the website. I was contacted by e-mail within hours and then Mr. McNulty contacted me on Monday. David was extremely professional as we worked through the process. I had other appointments that day and he was very flexible during the acquisition of the car. As the evening progressed, arrangements to meet Megan for the new car orientation were made for the following day. I was able to meet Mr. Bogale, as he wanted to ensure that I had a great experience and that I was satisfied with the entire process. This is my first Mercedes and it will most certainly not be my last! The E63 is an amazing automobile and the acquisition process made it even better! More

Excellen I have been impressed with your dealership recently since I purchased the SL63. Before then I felt it was too much trouble for your dealership to ass I have been impressed with your dealership recently since I purchased the SL63. Before then I felt it was too much trouble for your dealership to assist me and went out of town for my needs. Recently I had another instance of fixing my car for a very high price and your team rallied and corrected the problem. I again purchased another vehicle from Tafel Motors. Skylar Crush has been a great asset to your team. More

Superb, professional, warm service Excellent, knowledgeable, friendly from the moment I entered until I left. Everyone I spoke with was amazing and helpful in my search for a new car. Excellent, knowledgeable, friendly from the moment I entered until I left. Everyone I spoke with was amazing and helpful in my search for a new car. More

Amazing! Wow! These professionals know how to roll out the red carpet! This is my first Tafel purchase, and certainly won't be the last! The entire team wen Wow! These professionals know how to roll out the red carpet! This is my first Tafel purchase, and certainly won't be the last! The entire team went out of their way to make sure my first Mercedes experience was memorable and smooth. More

Worth The Drive!! While looking on the Mercedes Benz website for our next vehicle, (an addition to our family prompted the need for a bit more space) I found one that l While looking on the Mercedes Benz website for our next vehicle, (an addition to our family prompted the need for a bit more space) I found one that looked to fit the bill. The only hurdle was the distance of more than 200 miles from our home (in a large city already serviced by not one, but two, Mercedes Benz dealers) to this vehicle at Tafel in Louisville. I called Tafel and was connected with David McNulty, who spent time to connect with me and understand my needs. By the time our conversation had ended, the drive to Louisville was a foregone conclusion. I would make the round trip in one day and return in time to pick our children up from school that afternoon. Although the plan wasn't foolproof (early-morning traffic delayed my arrival by 45 minutes) David was perfect - managing my significant time crunch by taking my trade and walking me through the entire process of purchasing our new vehicle in record time, but with total attention to detail and care that I understood everything about the vehicle and the dealership (its service department, etc.). We wholeheartedly recommend David and Tafel Motors and will look to them for our next vehicle purchase. More

A fine buying expereince My very first experience with an automobile dealership where I didn't feel totaly freaked out by the interaction and subsequent purchase of a new vehi My very first experience with an automobile dealership where I didn't feel totaly freaked out by the interaction and subsequent purchase of a new vehicle. I don't have the words in my vocabulary to adequately express how I feel about my experience with my sales man,,Todd Cherry.He is a true professional ,above and beyond anything I could have ever imagined. He is a shining example of what the interaction between seller and buyer should be.I would highly recommend the dealership and Todd to anyone interested in purchasing a Mercedes Bentz More

Great Service I contacted Todd to begin a search for the right new vehicle for my wife and me. As return customers we are both very comfortable dealing with Tafel I contacted Todd to begin a search for the right new vehicle for my wife and me. As return customers we are both very comfortable dealing with Tafel and are looking forward to finding the right Mercedes for us. More

The Mercedes product is great. The dealership is not. I really like my GL550 and wanted my wife to get a GL or M class. Brad was very nice and patient with showing her the new models. However, she is als I really like my GL550 and wanted my wife to get a GL or M class. Brad was very nice and patient with showing her the new models. However, she is also the one that handles the service for my GL. Her experience with George has been so bad I could not get her to consider a Mercedes in the final decision process. It is everything from missed appointments, late delivery on repairs, no loaners available even when reserved, crowded shuttles driving her all over the place to take 5 people around town, over promises and on and on. Overall the service experience was so bad for her she would not consider buying the car. Spent the same amount of money just down the street on another brand. More