Mercedes-Benz of Midlothian - Service Center

Always professional and informative. Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than e Always treated with respect and service staff are always knowledgeable about the problems with the vehicle. Sometimes wait times may be longer than expected but that is going to happen. More

Great service department! The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive The service department is excellent. Exceptional attention from Brian Parker. He has helped us multiple times & has always been courteous & attentive to our needs. The service is performed in a timely manner & they let me know immediately when the work is completed. More

Excellent service Mr Parker always makes an attempt to provide quick and convenient service. His attitude is always upbeat, his explanations of repairs are broken down Mr Parker always makes an attempt to provide quick and convenient service. His attitude is always upbeat, his explanations of repairs are broken down in easy to understand terms and he always provides an assurabce of repairs to be made. The dealership provides several clean and relaxing areas to wait while repairs are being completed and even provides snacks and beverages. More

professional and courteous service! I was very pleased with the service provided. I waited for my vehicle and was ready within the timeframe promised. I would recommend this dealership I was very pleased with the service provided. I waited for my vehicle and was ready within the timeframe promised. I would recommend this dealership to family and friends. More

"B" Service Easy in, easy out and very thorough in explaining the service. Courteous and even asked how I would like to be contacted. Text messages worked best fo Easy in, easy out and very thorough in explaining the service. Courteous and even asked how I would like to be contacted. Text messages worked best for me and it was easily accommodated. MB of Midlothian will be my go to. More

Everyone at the dealearship is always helpful and nice. Told Mr. Hagler and the cashiers that Moore Cadillac dealership in Richmond needs to take lessons on customer service from Midlothian Mercedes. Thank Told Mr. Hagler and the cashiers that Moore Cadillac dealership in Richmond needs to take lessons on customer service from Midlothian Mercedes. Thank you all for great service every time we come in!!! More

Great service Shaun worked me in for an inspection and routine service on short notice because we were going out of town. . Greatly appreciate his going out of his Shaun worked me in for an inspection and routine service on short notice because we were going out of town. . Greatly appreciate his going out of his way to accommodate us. Great job. More

Satisfied Dealership has best customer service around. Everyone from the sales people to the service team makes you feel like a valued customer. I have been to Dealership has best customer service around. Everyone from the sales people to the service team makes you feel like a valued customer. I have been to a number of dealerships in the area and none have customer service like Mercedes-Benz of Midlothian. More

Yearly service Thoughtful, complete and technically well done yearly service. Coffee was great. Inspection done. Reset my clock. Minimum wait to have car assess Thoughtful, complete and technically well done yearly service. Coffee was great. Inspection done. Reset my clock. Minimum wait to have car assessed. Worth the cost. More

Excellent service. My car was finished when promised. I have never had a bad experience working with Scott Lambert. He is friendly, reliable and trustworthy. I can depend on him to give my car his persona I have never had a bad experience working with Scott Lambert. He is friendly, reliable and trustworthy. I can depend on him to give my car his personal attention. More