Mercedes-Benz of Seattle

SMART work...Thanks! Had service work performed then had to have a replacement part ordered and then return. Very easy to schedule, work with and kept me up to speed! Had service work performed then had to have a replacement part ordered and then return. Very easy to schedule, work with and kept me up to speed! More

Bob Barlow really took care of me. Everyone at Mercedes of Seattle has always made sure that everything is pleasant. Last time Bob Barlow even had my Sprinter van washed for me. Everyone at Mercedes of Seattle has always made sure that everything is pleasant. Last time Bob Barlow even had my Sprinter van washed for me. More

Stori is great! Stori Haug gives amazing customer service! Friendly, very helpful and fun. She kept us informed about any changes and made accomodations for those cha Stori Haug gives amazing customer service! Friendly, very helpful and fun. She kept us informed about any changes and made accomodations for those changes to help fit our schedule. After having some negative interactions with other representatives at your establishment, Stori is the reason that we will stay with you and not find an alternative place. More

Upselling I think you spend way too much time upselling what needs to get done and it makes me lose trust. As an example: 1. Yesterday I was told the battery I think you spend way too much time upselling what needs to get done and it makes me lose trust. As an example: 1. Yesterday I was told the battery failed. This was the same thing you told me during my last visit and I replaced the battery. $425 2. I was also told I needed to replace another component in the window as it "could have been damaged", even though it worked great. $900 What it forces me to do, since like most people I have limited disposable income, is to second guess what really needs fixing and what could wait or is not really an issue.. The whole experience is very frustrating when one has to second guess what is needed or not needed. More

Great experience! Introduce the car very clearly. In test driving and delivery, the sales consultant explained very clearly. Moreover, he did his best to satisfy my req Introduce the car very clearly. In test driving and delivery, the sales consultant explained very clearly. Moreover, he did his best to satisfy my requirement. Everything is going very well ! More

Excellent customer service!! I would highly recommend this dealership. Low stress buying experience and very respectful towards customers. I have been a repeat customer with this I would highly recommend this dealership. Low stress buying experience and very respectful towards customers. I have been a repeat customer with this company and would go back again. Great service all around. More

Break light and complete inspection I thought I was bringing the car in for warranty work but found out my warranty was expired. I was sure it was five year and not four. I know it’s not I thought I was bringing the car in for warranty work but found out my warranty was expired. I was sure it was five year and not four. I know it’s not the dealership responsibility but I should have been given some kind of heads up so I could have extended. But the big thing I’m disappointed about is they had the car for about 30 hours. it came back unwashed or vacuumed And actually dirtier than when I dropped of. More

C-300 B Service Excellent job with the service, good amount of details shared on service details, timely completion of job and loaner car reserved as per request. Ove Excellent job with the service, good amount of details shared on service details, timely completion of job and loaner car reserved as per request. Overall great job! More

Great service - really top notch From the first phone call inquiring about service though picking up the car, everyone was wonderful to work with. Excellent communication throughout, From the first phone call inquiring about service though picking up the car, everyone was wonderful to work with. Excellent communication throughout, on time and as promised. I could not ask for more. More

The staff are really nice but fail to find faults The staff are very nice, really, but I can’t sincerely recommend this dealership when they leased a faulty car to me, but cannot find the repeated fau The staff are very nice, really, but I can’t sincerely recommend this dealership when they leased a faulty car to me, but cannot find the repeated faults. The product is a big let down, perhaps with a better product this dealership would be great. Don’t buy/lease Smart, you’ll have it in the dealership on a regular basis. More