Mercedes-Benz of Seattle

Service Very professional and thorough service, i set up an appointment 1 week in advance because I understand that they are so busy. I received excellent ser Very professional and thorough service, i set up an appointment 1 week in advance because I understand that they are so busy. I received excellent service from Bob Barlow. More

The service here was great came in with a set budget for getting into a new lease with Mercedes but was prepared to walk away if it didn't work out. Bright worked hard to make came in with a set budget for getting into a new lease with Mercedes but was prepared to walk away if it didn't work out. Bright worked hard to make it happen. On my second visit, he found a car, worked the numbers for me twice and we were done. Total, I was in and out of the dealership in 2 hours with my new CLA. Bright was patient and extremely key in getting me to remain with Mercedes. More

1st service of Metris van At the time I purchased my new Metris Van, I also paid for the first six services (or 6 years whichever comes first). It was very clearly explained to At the time I purchased my new Metris Van, I also paid for the first six services (or 6 years whichever comes first). It was very clearly explained to me that I was paying for the first six services or 6 years of service. Hours after signing and paying $2,000 for these first 6 services I realized I had forgotten about a promotion that was currently happening that covered the first two services for free. When I inquired about what I had paid for I was informed that I had in fact paid $2,000 for 4 services. This was disappointing but I was slightly relieved I had not paid $2,500 for these 4 services which was the original asking price. On 10-4-18 I took my Metris van in for it's first service. This experience was disappointing. Shortly after dropping my van off I received a call suggesting I pay an additional $40 to have my tires rotated as tire rotations are not covered under the maintenance package. This was very irritating because I assumed the dealership would rotate my tires as part of normal maintenance and at no additional charge like the Toyota dealership does for my Toyota vehicles. When my wife picked up my vehicle she was informed the trouble code on the dash that said there was a problem with the trailer lights was due to the trailer wiring being installed improperly. This is the same trailer wiring that was installed by the dealership before we took delivery this van. I had forgotten to mention to the service adviser when I made my appointment that there was a problem with the trailer wiring. However I was very surprised that the constant trouble code on the dash was not enough reason for the dealership to address the error code without my prompting. The explanation for not fixing the problem was that the trailer wiring did not "look" like it was installed at the dealership. I assume there would be an easy way to look up original purchase agreement and see what options were purchased for this vehicle. I would have appreciated a call to ask about the trailer wiring so I could have explained the wiring was installed at the dealership. I have my freshly serviced van back. Service for which I pre-paid at total of $2,000. Yet, the trailer wiring does not work properly and the tires need to be rotated. More

Liz delivers Brought my car in for service and when i picked up the car the rear bumper had some obvious markings which was unknown what caused it. Liz was able t Brought my car in for service and when i picked up the car the rear bumper had some obvious markings which was unknown what caused it. Liz was able to take care of it and return the car to me with.a shiny and pretty bumper. Thank you very much Liz. More

Great experience i have purchased many new cars over my life time. This was, beyond a doubt, my most satisfying experience. all the people at the dealership were frien i have purchased many new cars over my life time. This was, beyond a doubt, my most satisfying experience. all the people at the dealership were friendly, helpful, professional, and helpful I have seen. More

Service It was great because, I left for vacation for couple of days and leaving the my car to get fix and didn’t have to worry about getting another appointm It was great because, I left for vacation for couple of days and leaving the my car to get fix and didn’t have to worry about getting another appointment. Thank You More

people I can depend on I have been having my Mercedeses fixed at MB Seattle since 2004. They always deliver on time, under budget and perfectly executed. On 5 Benzes over 14 I have been having my Mercedeses fixed at MB Seattle since 2004. They always deliver on time, under budget and perfectly executed. On 5 Benzes over 14 years. More

General service Everyone is always so nice and helpful! Greeted promptly with a smile and offer for coffee and water. If the shuttle can’t get you somewhere quickly t Everyone is always so nice and helpful! Greeted promptly with a smile and offer for coffee and water. If the shuttle can’t get you somewhere quickly they will higher an Uber or take you personally. More

Amazing from the get go! I worked with Arby and wow!!! What a true asset this guy is to Mercedes Benz Seattle. Very professional and knows his stuff. They could not find my I worked with Arby and wow!!! What a true asset this guy is to Mercedes Benz Seattle. Very professional and knows his stuff. They could not find my paperwork anywhere and that guy found me right away and took VERY good care of me while taking care of everyone around me as well. I def would return and would hope to be able to work with him again. Thank you! More

Feel taken care of The team in the service department, from the guys who greet you on the drive to the service writers really make an effort to make you feel welcome and The team in the service department, from the guys who greet you on the drive to the service writers really make an effort to make you feel welcome and taken care of. More