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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.9
240 Reviews

240 Reviews of Mercedes-Benz of St. Charles - Service Center

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February 06, 2023

Very professional service staff. Always courteous and knowledgeable about all aspects of servicing our car. Provides excellent service assessments. More

by MJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts! We appreciate your support.

January 27, 2023

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c More

by KLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Rogers
Jan 30, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to working with you for many years to come!

November 01, 2022

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! More

by hprzekop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for all your kind words. It's wonderful having customers like you!

October 17, 2022

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s More

by helen chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

helen chan responded

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!

August 27, 2022

They have always been friendly, responsive, knowledgeable and willing to get the job done in a timely manner More

by johnjmillner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated.

August 16, 2022

Service department addressed my issue in a timely manner and provided a loaner vehicle. Car drives great! More

by Fscotello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 18, 2022 -

Mercedes-Benz of St. Charles responded

Always here to assist with your service needs! Thanks for sharing.

August 14, 2022

Mark M was fantastic for getting the repair done as quick as possible! Truly a reputable company! More

by emolenhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer!!!

June 11, 2022

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou More

by Abg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of St. Charles responded

Glad we were able to assist in your repair! Thanks for sharing. We appreciate your support.

April 24, 2022

Dealership always provides exceptional service. I would never go to any other MB dealer for my car. More

by ecseaberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
Apr 25, 2022 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

April 08, 2022

Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk. More

by Curt B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts, Curt! We appreciated your support.