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Mercedes-Benz of the Woodlands - Service Center

The Woodlands, TX

5.0
1,583 Reviews

1,583 Reviews of Mercedes-Benz of the Woodlands - Service Center

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April 26, 2024

I bought my car from MBOTW about four and half years ago and their service department has been like a family in caring for my car. Thank you, Alex More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Walding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Mahana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Korn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Abernathy
April 26, 2024

Amazing Team! !! Wouldn’t go anywhere else. From sales to service they are all fives. We’ve bought three cars from here and would never go anywhere else. Mark Escob More

by Sandra B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Aramayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

Excellent personal touch and knowledge of the product. Awesome loaner vehicle added a touch of class. More

by Billbrengel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaston Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2024

Excellent service, was there for my annual maintenance and part installation, well coordinated service and great work. More

by RayE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Ray, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with us during your annual maintenance and part installation. We appreciate your kind words and look forward to serving you again in the future.

April 25, 2024

Excellent first class service. Juan Renteria was very friendly and knowledgeable. He treated me right. Service was fast and the whole process was very efficient. First time custome More

by George C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Renteria
Apr 25, 2024 -

Mercedes-Benz of the Woodlands responded

George, we're thrilled to hear about your positive experience with Juan and our team at MB Woodlands! We strive to provide top-notch service to all our customers, and we're so glad to have earned your loyalty. Thank you for choosing us and we look forward to serving you again!

April 24, 2024

Amazing Service Dept. LIZ IS WONDERFUL. Very Happy. Inside team is great and very helpful. More

by Nw3566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Nw3566, thank you for taking the time to share your positive experience with our service department. We're thrilled to hear that Liz and our team provided you with great assistance. We appreciate your feedback and look forward to serving you again in the future.

April 23, 2024

Superb service as always from the moment you arrive until car pickup. Friendly, helpful, and pleasant staff. Easy service scheduling, no hidden charges or fees and no pressure to complete any suggested ser More

by cienglish69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Issaha
Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi cienglish69, thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and that our service met your expectations. We appreciate your support and look forward to serving you again in the future.

April 23, 2024

Thank for the wonderful customer service. Juan expedited our service as we have a child in a wheelchair and our Sprinter is our only means of transportation. Adding an accessible loaner to yo More

by BWhitley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Hutchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Renteria
Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Bonnie, we are thrilled to hear about your positive experience with Juan and the exceptional customer service you received at Mercedes Benz of The Woodlands. Your feedback is invaluable to us, and we will certainly take your suggestion for an accessible loaner into consideration for future improvements. Thank you for your continued confidence in us!

April 23, 2024

Professionalism at its best! It is always a pleasant experience when I bring my car in for service. More

by she.miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Thank you for the kind words, She! We strive to provide top-notch service to all our customers and it's great to hear that we met your expectations. We look forward to welcoming you back for your next visit. Have a wonderful day!

April 21, 2024

Excellent service for my inspection. Professional and polite service rep, Fred. He took care of everything! More

by lindariehl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Mercedes-Benz of the Woodlands responded

Hi Lindariehl, thank you for the wonderful review! We're thrilled to hear that you had a positive experience with us during your inspection. We strive to provide professional and polite service to all of our customers, and we're glad that was reflected in your experience. Thank you for choosing us!

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