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Metro Ford - Service Center

Schenectady, NY

4.4
2,925 Reviews

2,925 Reviews of Metro Ford - Service Center

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May 05, 2024

Repair was done as promised. Dealer provided loaner vehicle which was convenient and saved me time. More

by RJ_TOBIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony DeFabio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024

I consider Metro Ford to be first rate in sales and service during the many years of contact. More

by EJD2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

Metro Ford service is top notch! They are the only place I can find to service my Lincoln and I appreciate that. Especially with Troy Hanlon at the helm who has experience with Lin More

by Bill P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Hearley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Bill P responded

In addition, a person from Florida who just moved here saw my Lincoln and asked me where I get it serviced as he had a Lincoln Continental, I didn't know him or get his name but I gave him Metro Ford's name and address and recommended you highly. He knew that there were no Lincoln dealerships within over 100 miles from here. Bill P

April 25, 2024

Got there the representative were ready checked took my keys. Waited for a while was satisfied More

by AVAMEN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan Jones
April 23, 2024

The wait was longer than I expected it to be for an oil change and tire rotation, but the work was done properly. More

by Mustang Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don;tknow who my service advisor was
April 23, 2024

I’ve purchased three vehicles from Metro Ford, both sales add service have been excellent More

by Rhenry123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Hanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Disappointed with number of 80 mile trips each time to resolve 2 recalls over 6 weeks. Truck in shop for weeks but suspect most of time parked outside. Still don’t have a single piece of paper telling me More

by tdorn92781
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don Eden
April 21, 2024

Communication is fairly good and very friendly. 2 hours for an oil change seems too long though. More

by RUTHIEANNIE428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hitchcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2024

Clean, skilled, good communication, met all of the needs for the service. Nice work team. More

by BURTINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Very professional. Lucky me my problem wasn't horrific. Kept me informed, good turn around. More

by pencils2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Ostrander
5.0
This rating includes all reviews, with more weight given to recent reviews.
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