Mullinax Ford of Central Florida

Mullinax Ford of Central Florida responded

Pastor Jeff, It is unfortunate that you decided to utilize this public form of communication as your source of resolution. Comments and accusations, such as what you have posted, make it difficult for those in customer service to want to try and assist you. As for the facts, you have a reputation for being aggressive on multiple visits. You have admitted this yourself. Regarding your statement that you ordered the tire in advance, it is true that someone called and gave us the make, model, and VIN of a truck, but it was not the correct truck, so we received the wrong tire. Regarding the length of the visit, it did take more than the estimated 30 minutes. We did not have the right tire (see paragraph above), and you added time yourself by being challenging to work with. As for your accusation that our staff made fun of a disabled elderly gentleman, that did not happen. That statement was written when you were sitting outside our building and were angry at our staff. Regarding the patch, you brought it to our attention, and we investigated the issue, agreed with you, and apologized. We then presented a resolution to replace the tire and offered a complimentary loaner vehicle, all of which you declined. Then you decided to leave and made a threat on the way out that you would "SEE US IN THE STREETS." This kind of behavior is unacceptable and will not be tolerated.

Mullinax Ford of Central Florida responded

Thank you for your kind review, Hstephens! It's wonderful to know Jeremy made you feel comfortable with your decision and added some laughs to the process. We're glad you had such a positive experience with us!

Mullinax Ford of Central Florida responded

Thank you for your excellent review, Dixieno! We're thrilled to hear that our mobile team provided you with prompt and efficient service right at your home. Your satisfaction is our top priority, and we're so glad we could make the repair process convenient for you.

Mullinax Ford of Central Florida responded

Thank you for your wonderful review, Dana! We're delighted to hear that our team's friendliness, professionalism, knowledge, and attentiveness to your needs stood out to you. Following up and ensuring your satisfaction is paramount to us, and we're glad to have met your expectations.

Mullinax Ford of Central Florida responded

Thank you for your positive review! We're glad to hear that your experience was fast, efficient, and friendly, with a decent price and easy process. It's great that you had nice conversations with our service representative. We always aim to make your visit pleasant and straightforward.

Mullinax Ford of Central Florida responded

Thank you for your positive review, Sherry! We're delighted to hear about your pressure-free experience and how Josh was both helpful and patient, even with changes in your decision. Our commitment to transparency, especially regarding pricing, is something we take pride in to ensure a straightforward and pleasant experience for everyone.

Mullinax Ford of Central Florida responded

Dear Mr. Wilson, Thank you for taking the time to share your feedback with us. We understand your disappointment regarding your recent vehicle purchase experience at Mullinax Ford. Our team takes all customer concerns seriously, and we strive to address them promptly and effectively. We apologize if there was any misunderstanding regarding the condition of the vehicle you purchased. As you mentioned, the vehicle falls under our bronze tag category and was clearly communicated to be sold "as is" without warranties. However, we do offer a 5-day exchange/return policy to ensure our customers' peace of mind. We regret any inconvenience caused by the issue with your tailgate. Upon purchase, we made a commitment to address this concern, and we stand by that commitment. We understand your frustrations, and in an effort to assist you further, we offered to cover half of the labor and cost involved. Please know that our salesmen and management were genuinely trying to assist you and find a satisfactory solution. We value your business and would welcome the opportunity to discuss this matter further and work towards a resolution that meets your expectations. Please feel free to reach out to us directly so we can address your concerns and regain your trust. Thank you for bringing this matter to our attention. We look forward to the opportunity to serve you better in the future. Sincerely,

Willewilson responded

I reached out to the salesman with in the five day window. And he said the AC would be taken care of. If he would’ve told me that it was not going to be fixed. I would’ve returned the vehicle for a refund per your policy. I love to have a conversation about how this can be resolved.

Mullinax Ford of Central Florida responded

Raphael, Our apologies if we haven’t responded to you in a timely manner. We would like more information regarding your experience as we have been unable to locate you from your review. Please reach out to Kelly Williams at kwilliams@mullinaxford.com, and he will follow up to assist you in getting any lingering issues resolved. Rafael, Nuestras disculpas si no le hemos respondido a tiempo. Nos gustaría obtener más información sobre su experiencia, ya que no hemos podido localizarlo a partir de su revisión. Comuníquese con Kelly Williams en kwilliams@mullinaxford.com y él se pondrá en contacto para ayudarlo a resolver cualquier problema persistente.

Mullinax Ford of Central Florida responded

Thank you for your glowing review! We're thrilled to hear that you've had consistently positive experiences with our friendly sales staff and that you've chosen to purchase many vehicles with us. Your recommendation means a lot, and we're proud to have earned your trust and satisfaction.

Mullinax Ford of Central Florida responded

Thank you for your fantastic review, Bknfranklin! It's wonderful to hear that we provided you with the best and easiest experience compared to your previous encounters. We're glad to have set a new standard for you!