Napleton's Northlake Chrysler Dodge Jeep RAM

I called and asked about a vehicle I was interested in and was assured it was on the lot. I drove an hour to the dealership to find out it in fact had already been sold. Most of the cars they advertise on and was assured it was on the lot. I drove an hour to the dealership to find out it in fact had already been sold. Most of the cars they advertise online are not in stock, inventory stock is low with not a lot to choose from and worst of all they have the wrong sticker prices on the cars. They tried selling me a base model Jeep for the same price a limited would have cost at another dealer. Their customer services sucks and is very unprofessional all the way front the salesman to the manager. Do yourself a favor, save the hassle and go elsewhere. Look up their lawsuit More

This dealership is not trustworthy and does not live up to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the s to its promises.I bought a 2023 ram in august on the window sticker it states that the truck comes with premium all weather mats and rear under the seat storage bins.so as of today I still have not gotten them they say the factory doesn’t have them anymore but it’s funny how all other trucks that are supposed to come with them do I was just at arrigo dodge and they have them with there trucks.also when I took delivery of the truck it was filthy I took it to a car wash and had to have it detailed the dealership promised me a $100 gift card to make up for me having to pay to have it detailed.also the blinker part was broken and I had to argue with them to fix it because I was leaving to go to New York because my father just passed away and it was just ridiculous having to argue to get a new blinker part.I may have gotten a good price on the vehicle but I really regret buying it from them.I do not recommend this dealership and I contacted them again yesterday about the mats storage bins and gift card and all I got was jerked around.getting a good deal on a vehicle is nice but if they don’t give you what your supposed to get with the vehicle and their service isn’t good then I rather pay a bit more.so in a way since they kept things that I’m owed and payed for I think they can be considered crooked More

Bottom Line: I will never use Napleton"s Service Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for R Department to service my 2015 EcoDiesel again! 2018 (49325 mi), Brought my truck in for recall T25 and Rear Differential service, Paid $195.19 for Rear Differential service. 2019 (68062 mi), Brought my truck in for CEL, code P209E, DEF needs maintenance. I told them DEF injector probably needed cleaning or replacement. They did a computer update, I ended up having to clean the sensor myself. No charge but I had to fix it myself. 2019 (70107 mi), Brought my truck in for recall V08, Ecodiesel emissions settlement. No charge. August, 2023 (124464 mi), Brought my truck in due to significant bearing noise in the rear of my truck. My rear differential had to be totally rebuilt with all new bearings and seals, 70,000 miles after they had serviced the differential!! They refused to take responsibility for this issue. This is a truck that was on the highway 95% of the time and always maintained exceptionally well. $3126 for service. Plus, they took over a week to complete the service. I had to rent a car for $400, no loaner car available. September, 2023 (127259 mi), Brought my truck in for a significant engine oil leak. The truck sat on their lot for over a week because their diesel mechanic was not at work while I racked up rental car expenses. They reported that the leak was on the upper oil pan cover and would require significant disassembly to get to the oil cover. They also recommended replacement of the thermostat and coolant flush, rear break pad service, and serpentine belt replacement. I authorized the maintenance. I also had an aftermarket FOB that I wanted programed. After 15 days (3 days when actual maintenance was performed), they returned my truck. $4906 paid (including $112.99 for a failed attempt to program my FOB). I had to rent a car for $900, no loaner car available. Oct, 2023 (127798 mi), Squealing noise, left front wheel, found bolt which was rubbing against left front axle hub. Had to have my truck towed back to Napleton's. Texted picture of the problem bolt. Over the next three days, left text messages and calls to the service representative while I racked up expense on another rental. Had to go in the 4th day and talk to service dept manager. Found out a technician had not yet been assigned to investigate/repair the issue and service dept manager would not accept responsibility for the loose bolt even though he acknowledged that the bolt probably did not loosen by itself. Therefore, I would have to pay for the rental ($332) and my cost for the tow ($105 after insurance). They had it repaired the next day. He asked me if I wanted to have them look at a problem with my rear air suspension deflating overnight 2 days after I got the truck back. I said NO! It has since reset itself and is fine. There was no charge for fixing this issue. Hmm... But it still cost me $437 to tow and rent a car. Oh yes, there was no loaner this time also. I am a single divorced retired veteran and do not have a 2nd vehicle to carry my tools for my work as an electrician. One day after getting my truck back, I received a CEL, P24AE, Particulate Matter Sensor Circuit. Either the sensor is bad or one of the exhaust pipe junctions is loose. I think I'll fix it myself. More

Very poor Experience unethical Deceptive Dealership . I came in looking for a used Mazda Miata advertised for $24700 on line. the salesman Geno who greeted me was a very nice easy going guy who i hap I came in looking for a used Mazda Miata advertised for $24700 on line. the salesman Geno who greeted me was a very nice easy going guy who i happened like. he showed me the car we drove it he came back with the price they added $3000 for a reconditioning fee on a 7000 mile car it was not disclosed any where and not disclosed on the on line advertising in the small print I did not buy the car he followed up with me letting me know he may be able to get that fee taken off.the manager Nathen left me numerous messages about putting a deal together I told the salesman text me the out the door price and I spoke to the manager a few times they actually gave me a higher price then when i was in the dealership .the price i told them it was advertised they said never existed. i had taken a screen of it and showed them they then told me that was a mistake and they would not sell the car at that price the price they added $2000 to the price plus $3000 reconditioning fee the price they gave me I could go buy a brand new one I don't understand I dealerships stay in business with such poor practices More

Bought a wrangler from Marcos. He answered all my questions and got me a great deal. He answered all my questions and got me a great deal. More

Stopped in to look at Jeeps for my daughter. Left with a brand new Jeep Compass Red edition and one excited kid! Thanks Marcos Left with a brand new Jeep Compass Red edition and one excited kid! Thanks Marcos More

Vehicle #4 for my family bought off Marcos. 3rd from Napleton. Consistently amazing customer service for 6 years now. 3rd from Napleton. Consistently amazing customer service for 6 years now. More

Been servicing for years with Napleton. Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck Finally decided to upgrade my truck after having some issues and I’m glad I did. This Hemi feels nice! Go see Marcos. He found me the perfect truck More

Always gives me great service. Very courteous and listens to what I say. Wait time is usually minimum. Very courteous and listens to what I say. Wait time is usually minimum. More

Thank you Jesus for blessing me to stop by this dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 dealership. Outstanding service 👏 I was treated with dignity and respect 🙏 More