Niello Acura - Service Center

The service writer, Joshua Gustafson, did a great job. I received excellent service from start to finish. I received excellent service from start to finish. More

Set up an appointment online, everything looked good and on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance awa on the day I setup, I find out their website isn’t working properly. The reason I set up on line was to get a loaner car as it is a good distance away and I have a busy schedule. Since their website doesn’t work correctly I don’t have a set appointment and also they have change policies that prevent loaner cars for basic service. I’ve always used these loaners for test drives of the newer cars and different models. When I showed my displeasure, his solution was to take away the car wash to save some time, like running it through the automatic car wash was the time suck. I will now be looking at different names and models of cars that allow loaner vehicles. If they had given me the loaner, like I thought I had, I wouldn’t of had the time to do these poor reviews. More

Vehicle Servicing - Poor Recommendations and Poor Value Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehi Upon multiple visits to Niello Acura dealership in Roseville, I have had instances where I was either mislead about service/cost, condition of my vehicle's components (I have later verified condition of those components with other shops and another dealer - their findings differed greatly from Niello's notes / recommendations) and paid extra for service that was unsatisfactory (upon bringing it up with the rep, he told me that whatever they did was normal... not exactly what you want to hear from Acura... some of these issues had to be corrected at other shops for additional money). Also, received estimates turned out to be lower than the actual costs - it would also be reasonable to include tax especially if cost is over $1K... I'm not asking for a partial cost after all. Now, whenever I need service, I opt to go extra 30 miles to another dealer, since I have 0 trust in what these guys do and I do not want to be upsold on things or pay extra for parts that do not need replacement. More

Gas cap message I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the m I experienced an unusual message regarding the pressure and the gas cap. I called the service department and spoke to Chris Lucero he explained the message we did as instructed. It worked everything was perfect and a service call was not necessary because of Chris excellent customer service. More

Service Experience Update My 2014 MDX had 37K miles when I started experiencing stuttering when I accelerated from a start, up an incline. Since I had an extended warranty, I My 2014 MDX had 37K miles when I started experiencing stuttering when I accelerated from a start, up an incline. Since I had an extended warranty, I took my vehicle in to Niello Acura for service. After the first attempt to resolve the problem via software update, my MDX still stuttered and it was getting worse. I made another appointment with Niello Service, but this time we started with a technician ride along. Right away the technician felt the stuttering and he even knew of a very recent maintenance notification that recommended replacing the torque converter fluid. This service was performed and the problem was resolved. In talking with the Niello Service Manager, Chuck, he indicated that the fluid replacement was only a temporary fix while Acura addressed the real issue in another software update. Although I'm anxiously waiting for this software change, the issue with my MDX did allow me to work with the Niello Service team, which I found to be very knowledgeable and professional. More

Mike has been available every time we stopped in or called. He is friendly and knowledgeable on the car. Calls with updates on how the car is going in the shop. If you need anything done. Ask for Mike called. He is friendly and knowledgeable on the car. Calls with updates on how the car is going in the shop. If you need anything done. Ask for Mike in Service. More

I purchased a used 2005 Acura RL almost 8 months ago from this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of this dealership with brand new tires. When I had a problem this morning with one of the tires (my fault), they went the extra mile in taking care of me. It is hard to find this level of customer service at most businesses today. Keep up the good work, Niello! More