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Niello Volkswagen

Sacramento, CA

4.8
589 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 589 reviews

May 17, 2024

Travis was excellent to deal with and very accommodating to my needs. Got me a loaner car and communicated everything that needed to be done. As the car would not be done as originally thought he said he wo More

by RODREPAIR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Niello Volkswagen responded

It's great to hear that Travis was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

Terry Conway is a very professional and charismatic person whom I had the pleasure of being served by through my entire process. He is a valuable asset to Niello VW! Additionally, Logan Koss made the f More

by KARENDCOSTA1024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Balassi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Conway
May 17, 2024 -

Niello Volkswagen responded

Here at Niello Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience with Terry and Logan, and it was a pleasure having you at the dealership. We appreciate your review! Scott Russo General Manager srusso@niello.com

May 17, 2024

This is our first experience with Nilo and I am very impressed with the care and the quality of work not to mention we were able to get a loaner vehicle. That was amazing. Ron did a great job. He’s a go More

by JDKANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Ron was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

Everyone that we interacted with were professional, patient, knowledgeable and kind. We truly enjoyed the experience. More

by LAURIEPABLO88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, Laurie, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 17, 2024

A great place to get your vehicle serviced and purchase used or new vehicle we will definitely consider this dealer for our next purchase More

by JDKANIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 16, 2024

Everyone that I worked with at Niello was great! Jose was super knowledgeable about the ID.4 and was great at educating us about all the cool tech and features. More

by ETRUJILLO8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Hurlimann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Balassi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Watts
May 16, 2024 -

Niello Volkswagen responded

Thanks, Jose, for your feedback on your recent visit to Niello Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience. Scott Russo General Manager srusso@niello.com

May 16, 2024

Friendly, efficient and convenient service staff and technicians. The car service to and from is a much appreciated bonus! More

by DOUGLASACOLE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Soriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Douglas, for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 16, 2024

I always have a good experience at Niello. Customer service is always top notch. I appreciate your service crew More

by Kidfire1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

Ron was really helpful and provided with a lot of good recommendations and was very professional. More

by Latkovskyy Denys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, Ron, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 15, 2024

I brought my car for the service with working AC and when I got it back couple days later it was completely dead More

by GENAM74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Niello Volkswagen responded

Thank you for your feedback. At Niello Volkswagen, we aim to provide a 5-star experience to all customers so I apologize your service visit did not meet that standard. I have tried to research your appointment but have been unsuccessful in finding your customer record. If you are willing, I would value the opportunity to discuss your review in more detail and do what I can to provide a more positive experience. Plus, your feedback allows us to identify areas of improvement. At your convenience, I can be reached at 916-484-5962. Thank you, Scott Russo General Manager

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