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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,212 Reviews

1,212 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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June 11, 2024

2 service stops for the same issue. I spent $1000 the 1st time in recommended services. Declined 2 other suggested services of approximately $1000. Paid $500 the 2nd time around for More

by marioocr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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June 11, 2024

Very prompt service when brought car in for maintenance. Explained everything that they did and what was recommended next More

by juliayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mazen Abdeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 11, 2024

Ramiro always taking care of me and my car! Even on short notice visits. So grateful! More

by silvia_pineda08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro Montes
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Helpful
June 11, 2024

I paid for a tire rotation and it was not done. Not sure about pil chamge. More

by christianmais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for any oversight. Please contact us directly so we can address your concerns. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
June 11, 2024

I like norm reeves Honda Cerritos. I like their customer service most of the time. Everyone is always friendly. More

by kathina_br0wn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you've had positive experiences with our team at Norm Reeves Honda Cerritos. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Helpful
June 11, 2024

Service advisor, Julie was very helpful and responsive to the issues I was having with my car More

by alison.toda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie, service advisor
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience with Julie! We're delighted to hear she was able to assist you promptly. If you have any further concerns, don't hesitate to reach out. Drive safely!

Helpful
June 11, 2024

Thank you Ramiro for all the attention and knowledge it was very easy to deal with and expert. I will definitely keep coming back for services. More

by lupe.islass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro montes
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you, Ramiro, for your kind words! We're delighted to hear about your positive experience and look forward to welcoming you back for future services.

Helpful
June 11, 2024

Customer service is great! It’s worth bringing the car to get service @ the dealer. More

by benzy5577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Mendoza
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Jun 12, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're thrilled to hear you had a positive experience with our customer service. Looking forward to serving you again in the future!

Helpful
June 10, 2024

Accomodating , Great interpersonal service from Miguel. Prompt with promised time . All in all Great SERVICE! More

by Jaydeann1234@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your positive experience! We're delighted to hear your feedback and will certainly take your suggestion about the drinking water into account. Looking forward to serving you again soon!

Helpful
June 10, 2024

I made an appointment for a windshield issue but when I took my vehicle in, my service advisor still had to call the windshield person to come in , which they cancel later that day. They had them reschedul More

by Feank0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Romero
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Jun 11, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We apologize for the inconvenience you experienced with the windshield repair process. Your feedback is valuable, and we will work to ensure better coordination in the future. Thank you for acknowledging Jonathan's efforts in keeping you informed. If you would like to discuss this further please reach out to us. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

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