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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,008 Reviews

1,008 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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April 30, 2024

Marvelous the wait was quick they explained my service and said what they said they were going to do when my car was ready.. More

by mdrideaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with us and that our team provided clear communication throughout your service visit. We appreciate your business and look forward to serving you again in the future.

April 30, 2024

Great service. Love my service Advisor Julie. Been going to Norm Reeves Cerritos for many years. More

by letiabrego7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Ly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing Norm Reeves Cerritos and for your loyalty over the years! We're delighted to hear that Julie provided you with excellent service. We look forward to continuing to serve you in the future.

April 30, 2024

The best thing about the service that I received was the turnaround time to service my vehicle. I was told that it was long and I may have to pick the next day, but it was ready atleast two hours before clo More

by RH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you were pleased with our quick turnaround time! Thank you for choosing our dealership, and we look forward to serving you again in the future.

April 30, 2024

Very helpful and understanding . Took the time to go above and beyond for the customer’s satisfaction . More

by khmergemini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Canales
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your satisfaction is our top priority, and we're always here to help in any way we can.

April 30, 2024

I was very happy with the service. Leo was very helpful and professional. I definitely would bring my car to this dealership when there is an issue. More

by ncnguyen95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're delighted to hear that Leo provided you with excellent service. We look forward to assisting you with any future car needs you may have.

April 30, 2024

It was fast and easy, great customer survive and enjoyed how quick it was. Thanks More

by Axeenriquez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind words! We're delighted to hear about your positive experience with us. We strive to provide excellent customer service and make the car-buying process as seamless as possible. If you have any questions or need further assistance, feel free to reach out.

April 30, 2024

The service was excellent! Friendly and welcoming environment. Would be returning for my service here again More

by desireeponce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandika De Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back for your future service needs!

April 30, 2024

My service advisor, Jonathan, is always great to work with. Despite it being a busy Saturday, they were able to complete my oil change and inspection in about 2 hours. My car is regularly parked outd More

by Jjk12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Service Advisor
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your positive feedback about Jonathan! We appreciate your business and apologize for the oversight regarding the leaves in your vents. We'll ensure better attention to detail in the future.

April 30, 2024

Friendly and fast service when I needed it the most! Car was ready within 20 minutes. More

by karlagirlk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Romero
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for choosing our dealership! We're delighted to hear you had a positive experience with our service team. We aim to provide efficient and friendly service to all our customers.

April 30, 2024

The worst service IEver have I when 4times in order to correct the problem and I have to pay may co payment twice for the same problem please hire more professional employees More

by juangarcia86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Many sanchez
May 01, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience. We strive for excellence and will address this internally to ensure it doesn't happen again. Thank you for your feedback. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.