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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,212 Reviews

1,212 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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October 05, 2023

Good service, but price (specifically the charge for labor) seemed high, did not seem like a good value. Will consider other certified shops for future service. More

by stevewells812172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your feedback and apologize if our labor charges didn't meet your expectations. Our goal is to provide quality service at competitive prices. We'll take your feedback into consideration and continue to strive for the best value for our customers. If you decide to give us another chance in the future, we'll be here to assist you.

Helpful
October 05, 2023

All good fast very informative very communicative good job friendly all good is best one More

by milktest2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a fast, informative, and friendly experience with us. Your satisfaction is our priority, and we appreciate your positive feedback. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out.

Helpful
October 05, 2023

Nice and friendly staff, give clearly explain and great advice and quality plus quite service. More

by mayslabsand5u907458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our staff is nice and friendly and that you received clear explanations, great advice, and quality service. Your satisfaction is important to us, and we're here to provide top-notch service every time you visit.

Helpful
October 05, 2023

The dealership does a good job when servicing vehicles and the service clerks takes time to listen to the customer More

by Clleo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joesph Vargas
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're pleased to hear that our dealership does a good job servicing vehicles and that our service clerks take the time to listen to customers. Your feedback is appreciated, and we're here to provide excellent service and attentive care every time you visit.

Helpful
October 05, 2023

Helped me very much very grateful for the service provided fast service very thank you More

by onemoreinheaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that we were able to help you and provide fast service. Your satisfaction is important to us, and we appreciate your kind words. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out.

Helpful
October 05, 2023

They were great. The process was easy and fair. They even called me to get my oil change unprompted. More

by susie_lat21
Recommend Dealer
Yes
Employees Worked With
Kash Varzandeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're delighted to hear that you had a great experience with us, and that the process was easy and fair. We value proactive service and are glad we could assist with your oil change. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out.

Helpful 1
October 04, 2023

Took car there because the tire pressure and air bags are on. Nothing was done. Only want to sale me a battery. I should have gone elsewhere. For the oil change. More

by davcarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Sanchez
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Oct 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're sorry to hear about your experience, and we understand your frustration. Our team is here to address all your automotive needs, and we apologize for any inconvenience. If you'd like to discuss your concerns further, please feel free to reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.

Helpful
October 04, 2023

This is the dealership that I’m loyal to. I’m taken care of very well! More

by rjthomassr144
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Oct 08, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share this feedback! We are thrilled to know that we have earned your trust and we look forward to working with you more!

Helpful
October 04, 2023

Norm Reeves Honda is the only service place I take my Honda since last thirty years. I trust the technicians here. More

by kbudhia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez (service advisor)
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Oct 06, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your loyalty and trust in our service for the past thirty years. We value long-term relationships with our customers and are dedicated to providing reliable service. If you ever need any further assistance or have questions in the future, please don't hesitate to reach out.

Helpful
October 03, 2023

This dealership is clean and organized. Their staff is easy to work with, and they seem to know their job. More

by el_vyz70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Than
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Oct 03, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback about our dealership's cleanliness, organization, and knowledgeable staff. Providing a seamless and pleasant experience for our customers is our priority. If you ever have more questions or need assistance in the future, feel free to reach out. We're here to help with all your automotive needs.

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