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Norm Reeves Honda Superstore Cerritos - Service Center

Cerritos, CA

4.3
1,137 Reviews

1,137 Reviews of Norm Reeves Honda Superstore Cerritos - Service Center

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September 02, 2023

The person that helped me was very friendly and hardworking. Very efficient, I will definitely come back for all of my Honda services. More

by priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We are glad to hear that our service was worthy of five stars!

Helpful
September 02, 2023

Courteous, prompt. Clean. Keep up the good work. I appreciated them chasing down the parts needed from another store. More

by Mary P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Salas
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Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the five stars, Mary! We look forward to working with you again.

Helpful
September 02, 2023

I have been going there since I bought my card and the service I get is excellent More

by ivanarodriguez20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us! We're looking forward to your next visit!

Helpful
September 01, 2023

Service was excellent and I was not there very long at all. My overall experience was great. More

by ronda_epierce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Sep 01, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your review with us! We're happy to hear your experience was worthy of five stars.

Helpful
September 01, 2023

I've been taking my car serviced at Honda since I bought it back in 2016. Honestly, he's been th best service advisor I've came across. He goes well above his job to make sure my vehicle was properly servic More

by Laura Briseno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ortiz
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Sep 05, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for sharing your review with us, Laura! We're glad to hear that Bryan and our service team continues to provide you such quality work. We look forward to your next visit!

Helpful
August 31, 2023

I called to get an oil change, and I got an appointment that same day and right after I got off of work. I needed my brake fluid changed also and new tires which I would have had to go somewhere else but More

by itsacampos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Kelly Lujan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Canales
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Helpful
August 31, 2023

Very professional, very responsive, answered all my questions. Also very polite and cheerful and competent. Car was ready when he said it would be. More

by Meko meeks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Helpful
August 30, 2023

It is a good dealer. But there are some employees that don't know how to deal with clients. Excluding Trevor Rodriguez. But there are some sarcastic employees and other w More

by fulbiaenxgleton3533111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service & Parts Department. Trevor Rodriguez
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Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with Trevor Rodriguez. We apologize for any interactions that did not meet your expectations. Your feedback is valuable to us as we continuously work to improve our customer service. If you ever have any further concerns or questions, please feel free to reach out. We appreciate your business and hope to provide you with a better experience in the future.

Helpful
August 29, 2023

Son amables,buen servicio contestan las preguntas amablemente a las nesesidad que requiere el carro More

by anamendoza_12
Recommend Dealer
Yes
Employees Worked With
Joseph Vargas
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Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing this positive feedback for our team! We're thrilled to know you had a great experience and we hope to work with you again!

Helpful
August 29, 2023

He always takes care of my vehicles needs. He explains everything perfect and always gives service with a smile More

by falcon.brian
Recommend Dealer
Yes
Employees Worked With
Ramiro montes
Report | Print
Aug 31, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Brian, we're glad to hear that our service advisor consistently takes care of your vehicle's needs and provides you with thorough explanations. Your satisfaction is important to us, and we appreciate your positive feedback.

Helpful
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