Read Reviews North End Subaru

North End Subaru

North End Subaru

757 Chase Road
Lunenburg, Massachusetts 01462


(978) 582-4911

North End Subaru
Manufacturer: Subaru

Write a ReviewWrite a Review

  • Customer Service:

    5.0
  • Quality of Work:

    4.9
  • Friendliness:

    5.0
  • Overall Experience:

    5.0
  • Pricing:

    4.7

24-Month Rating

based on 43 reviews

4.9

4.9 out of 5

87 lifetime reviews

North End Subaru

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Certified: North End Subaru

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, North End Subaru has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About North End Subaru

North End Mazda located on Rte. 13 in Lunenburg, MA. A proud member of the Colonial Automotive Group. We are a country dealership with country values, we offer over 350 New and Pre-Owned cars, Certified Service Technicians, and much more.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Instant Financing
Cable TV Parts Store
Children's Play Room Pet Friendly
Customer Lounge Area Television
Free Coffee Vending Machines
Free Loaner Cars Detail Shop
Free WiFi

jmosocc9
5/5/2013 8:21:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BabineauMike Babineau
Frank LajoieFrank Lajoie
Jesse  ManningJesse Manning
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

My experience at North End Subaru was the best experience I had shopping for a new car. I was greeted by Mike Babineau and I was never pressured into anything. Everyone I dealt with was personable and friendly. It was a great atmosphere. I'm glad I purchased my vehicle here and will recommend this dealership to friends and family. I also love my 2013 Crosstrek!!!!

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apiot8
4/18/2013 12:45:46 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank CapocciaFrank Capoccia
Tom LiddleTom Liddle
Jesse  ManningJesse Manning
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

I came to North End Subaru looking to trade in my Honda Civic for a Forester. After seeing the commercials for the 2014 I really wanted to take a look at them. Frank Capoccia made this the easiest decision I've ever made. He showed me all the new features & benefits on the 2014 and after I test drove told him I would be coming back on Sunday to test drive again. Sunday was his day off but he came in just for me and I ended up buying the car that day. When I came to pick my car up a couple days later, it was once again his day off, but he came down just for me. Frank made the whole experience of buying my new car very pleasant and stress free. I would recommend him to anyone in an instant.

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csingrassia
4/13/2013 10:02:39 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BabineauMike Babineau
Tom LiddleTom Liddle
Jesse  ManningJesse Manning
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

Great dealership, fair pricing, very accommodating. They didn't have the color of car that I wanted so they got it from Maine. Answered every question. Found me financing with a lower than advertised rate. Explained everything about the deal and car in detail. Highly recommend!

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JayRiordan
4/3/2013 7:42:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BabineauMike Babineau
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

Just drove home my 2013 World Rally blue WRX I bought from Mike Babineau. Before stopping at North End Subaru I stopped at another dealership and was dissatisfied with the sales personnel there; meeting Mike was a pleasant experience. Mike wasn't pushy at all and worked at my pace instead of forcing me to do something I didn't want to do. My WRX came with built in bluetooth and he connected the cell phone I have to it, I didn't even know my phone could do it!

Tom Liddle handled the financing and dealt with the RMV so I didn't have to and that was great, no one likes the RMV. Tom was excellent to deal with; everything was right to the point and he didn't keep me waiting around for paperwork forever.

I think I'll only be buying Subaru's as long as I live in the North East.

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yellow28
4/1/2013 9:31:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Frank LajoieFrank Lajoie
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

The sales person was wonderful. His knowledge about the Subaru is extraordinary . He was with us every step of the way. Great job Frank. It was great dealing with you.

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Velocity2013
2/25/2013 11:49:12 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BabineauMike Babineau
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North End Subaru:

Went to this dealership in hopes of finding a used car at an affordable price. What I ended up driving away in was a brand new leased Mazda. Very happy with my decision and to Mike Babineau for directing me into a deal that was honest and better than what I had intended to get. He was very prompt at finding out information and returning calls and is not your 'average car dealer.' He gave me a tour around the facility to meet the service department crew and I did not feel pressured to purchase and felt very comfortable and was looked after. Thank you to the team at Mazda/Subaru for all your help.

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medicommrob
2/22/2013 9:24:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom LiddleTom Liddle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

We were shopping for a Mazda CX-5 at several dealerships. Jason contacted me following a truecar.com request. I explained that who we bought from would depend mostly on how are trade was valued (the lack of any real negotiating room on the CX-5 due to its popularity made the trade price the differentiating factor). I told him I didn't want to drive the hour to North End without some assurance. After providing all the details, Jason worked with his team and phoned me back to say they could meet my trade request (subject to vehicle inspection). We arrived and they did exactly as they said. They obtained the CX-5 we wanted and the deal was quick and easy. Tom Liddle did a great job with the business end of the deal including awesome finance rate. I would strongly recommend the dealer for their integrity, honesty, and speedy dealing.

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petesrt4
2/13/2013 4:00:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike BabineauMike Babineau
Tom LiddleTom Liddle
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

My experience at north end subaru was awesome! I went there looking for an all wheel drive car good on gas and I was treated very well.I had some issues with my own bank and the dealership was very patient and understanding and I ended up buying the car they had been holding for me. Awesome all around dealership! !!!!

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StevePia
1/23/2013 3:59:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Tom LiddleTom Liddle
Jesse  ManningJesse Manning
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of North End Subaru:

Great experience! 2nd Mazda purchased from Mark and with Tom and Jessie we got a great deal, lots of options, and the car / color we wanted. Getting the deal done was easy, no hassles, no pressure, everything was spelled out! We will definitely by another car from these guys!

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DaveCoviello
1/16/2013 6:36:04 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jason Cote
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of North End Subaru:

We worked with Jason to help us with purchasing a new Mazda CX 5 Touring. He was very clear in explaining the vehicle, the services available, and the dealership. He was dynamic but not pushy. He was quick to get back to us with questions, even on off days/hours. He also helped us by allowing us to test a car overnight to see if we liked it. This is the second Mazda we have purchased from North End, and fifth overall. We would definitely recommend this dealership and Jason Cote.

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